Regal Nissan

Service Went Above and Beyond Initially I wasn't happy when this dealership told me that my passenger side air bag sensor that was defective wouldn't be covered under warranty. The Initially I wasn't happy when this dealership told me that my passenger side air bag sensor that was defective wouldn't be covered under warranty. The cost was going to be $2000 to repair. I appealed to Nissan and they told me they would not cover it under warranty because I was 9 months beyond the bumper to bumper warranty. I explained that they recalled almost 4 million vehicles with this same issue but they told me my VIN was not part of the recall so I would have to pay to repair it. Needless to say I was very disappointed with my Nissan that I had just purchased used. The service manager called me and said the warranty is something that Nissan controls and not them. He said they take their service ratings seriously and was wondering what he could do to help me. I explained my point of view and told him he should be my advocate with Nissan. I must say I was very impressed. He was my advocate and was able to get the repair covered under warranty. Kudo's to Regal for standing up for their customer. The repair work was all done in a very professional maner. Great work Regal. More

Why Regal Nissan's Service is Exemplary Regal Nissan's Customer Service, Sales and Support staff love working there and this shows when I interact with them. In two words Exemplary Service! Regal Nissan's Customer Service, Sales and Support staff love working there and this shows when I interact with them. In two words Exemplary Service! More

Excellence in all they do! Everyone there is very nice and professional. Warren the shuttle bus driver took me to work and picked me up on time. Steve Shank was very helpful and Everyone there is very nice and professional. Warren the shuttle bus driver took me to work and picked me up on time. Steve Shank was very helpful and knowledgeable about the services I needed. They went the extra mile” to make sure I was satisfied. Thanks! More

Shuttle from dealership to work. Warren was my driver and was very pleased. Talked about many things as if we knew each other for years. Great experience! Would highly recommend Warre Warren was my driver and was very pleased. Talked about many things as if we knew each other for years. Great experience! Would highly recommend Warren for an employee appreciation award. More

Great service as usual. From the time I purchased my Murano in 2015, I have always received the most courteous and professional treatment from both sales and service departme From the time I purchased my Murano in 2015, I have always received the most courteous and professional treatment from both sales and service departments. Marshall in service always takes great care of me, and gets the service done in a timely manner. Highly recommend this dealership!! More

Kind, Helpful, Reliable Had to drop my car off for some diagnostics. Had to get a shuttle first thing in the morning. I made my appt the day before. Everyone was extremely ki Had to drop my car off for some diagnostics. Had to get a shuttle first thing in the morning. I made my appt the day before. Everyone was extremely kind and ready to take care of me and I appreciate that first thing in the morning. Warren who was the shuttle driver was very nice and kept us entertained with conversation. Thanks again. More

Great customer service! Warren was amazing today! He made my day and was great conversation! Brandi was amazing as well and helped me out greatly with the costs! Warren was amazing today! He made my day and was great conversation! Brandi was amazing as well and helped me out greatly with the costs! More

Great customer service! I had to drop off my car to get it serviced and they offered a free shuttle ride anywhere within 10 miles. This was so awesome because I didn’t have t I had to drop off my car to get it serviced and they offered a free shuttle ride anywhere within 10 miles. This was so awesome because I didn’t have to wait for hours in the lounge with my 2 yr old. The driver was there in less than 15 minutes. His name was Warren and he was so nice and offered to pick me up later to get my car. I would definitely recommend Regal Nissan. They have the best customer service! More

Amazing service Since I get in to the service area I noticed the smile on people and then they great service! But the shuttle guy is awesome! Since I get in to the service area I noticed the smile on people and then they great service! But the shuttle guy is awesome! More

Quality service department! I have been coming here to get my car serviced for four years. The service department here is fantastic - the new high tech facility and the people wh I have been coming here to get my car serviced for four years. The service department here is fantastic - the new high tech facility and the people who work here. The lounge is large, clean and comfy and they never pressure me to do anything extra. Skipper took great care of my car and Warren was great company on the ride to and from the office in the courtesy shuttle. Thanks, guys! More