Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Regal Nissan
Roswell, GA
487 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 487 reviews
August 02, 2021
The service department is horrible. Not sure how they The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every tim The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every time we bring it in. I am at a loss as after 3rd visits it still doesn't work .First they said there is problems with sensor , and now harness we told them to fix it after paying $500 for harness the code came back before even I reach home and now they are saying problem with computer I have never seen this kind of dummy service guys ever that they can’t find the problem , so we got money back and took car to Nissan Gwinnett place and they told us whoever fix the harness they broke the part inside car .please be aware of the Regal Nissan service department . I will never do business with Regal Nissan or Nissan in general again as they don't care about the brand or their customers. More
by Rupalbhatt/modi
Employees Worked With
Will Taylor
June 14, 2021
Customer service 4 stars! Our salesman was very polite, personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago an personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago and it was exactly what we wanted and the only one we could find in our area. The car had to be the dirtiest used car I’ve ever driven off of a lot. They showed a full inspection, service and detail on an invoice. The fact this is claimed is comical because there was no way they even attempted to clean the interior car before selling. Because it was what we wanted we decided to handle it ourselves and it was quite a task. I had to vacuum and shampoo all seats and carpets and spot treat several places to get it closer to clean. And to top off everything we noticed a crack in the windshield on our way home and I’m still waiting to see if they’re going to do anything about that. Regal your quality control sucks and you should check into your employees values to ensure that they have the best interest in creating repeat customers. More
by Clay1307
Employees Worked With
Hugh O'Donnell
May 13, 2021
The service department sucks. If it weren't for the recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so they.wont be able to get.to it today. The next day I got.a revised invoice again after 3pm and was finally told it was ready.at 4:30pm. Not only.did he not apologize for the delay he didn't even offer to.discount my bill for the delay even though I asked. Im furious bc if He had told me that I might not get it back the same day I dropped it off, I would have cancelled and left. The Service Mgr said that keeping.vehicles overnight happens all the time bc they are so busy. But somehow keeping customers informed and offering compensation is beyond their capability. I will never step foot in this dealership again. I have additional complaints about their prices but gouging people is what dealerships do. More
by Pissed
Employees Worked With
TERRY KELLY
March 16, 2021
We were in the market for a bigger vehicle for our family! Dan Brown showed up and found us the perfect vehicle for our family! The were very helpful and had us in and out within no time at all! We a family! Dan Brown showed up and found us the perfect vehicle for our family! The were very helpful and had us in and out within no time at all! We are so very excited about our new van and we are forever grateful for Dan Brown and Jesse Brown at Regal! Thank you so much! More
by Wix Family
Employees Worked With
Jesse (LJ) Brown, Dan Brown
March 02, 2021
The service department is horrible. Not sure how they are still in business. My car has only been service at Regal as we have an extended warranty with Nissan and it makes life easier when its all logged in still in business. My car has only been service at Regal as we have an extended warranty with Nissan and it makes life easier when its all logged in one system if any problems arise. Come to find out the extended warranty as its junk, worthless as I have a problem and they will not cover it!! Don't buy one from Nissan. My car that has a Nissan extended warranty has been in the shop 6 times to fix an A/C problem. Of the 6 visits they have replaced the some of the parts 2 times as they said it failed. We get the run around every time we bring it in. I am at a loss as after 6 visits it still doesn't work. The latest response is the computer is not providing an error code but when the A/C is on and blowing hot air. We can't fix it as we don't know what is wrong. But the A/C primary function is to blow cold air. I am at a loss as Nissan Corp told me the same thing. I will never do business with Regal Nissan or Nissan in general again as they don't care about the brand or their customers. More
by Emattace
Employees Worked With
Aaron Skipper
February 02, 2021
Went to Georgia from Virginia to purchase a speciality car they had and enjoyed one of the best car buying experiences I've had in a long time. Willie took care of everything for me over the phone so that car they had and enjoyed one of the best car buying experiences I've had in a long time. Willie took care of everything for me over the phone so that when I arrived at dealership to pick up the car all the paperwork was in order. Can't emphasize enough the professional experience I had with all the people I encountered at dealership and would HIGHLY RECOMMEND them. More
by Mr Bill
Employees Worked With
Willie Speight
January 19, 2021
Amazing caring service! Went above and beyond and even added services not charged for to insure I was safe on my long trip home. Wish I lived closer so I could go all the time. added services not charged for to insure I was safe on my long trip home. Wish I lived closer so I could go all the time. More
by bransondream
Employees Worked With
Jake
December 14, 2020
I have been a customer for 30+ years and recently due to the Covid-19 pandemic have had to change Service Advisors. Luckily I was referred to Terry Kelly, who was an excellent replacement for Marshall Hadle the Covid-19 pandemic have had to change Service Advisors. Luckily I was referred to Terry Kelly, who was an excellent replacement for Marshall Hadley. Recently I needed some minor urgent quick fix repairs to both front and rear bumper skins due to some minor stupid mishaps! With my mother in a very frail state and dealing with my own health issues, I was able to call Terry to explain my situations going on. He was willing to have me come in to inspect both to review and assist me with some easy fixes until I have the time and strength to have more done if need be at a later date. Which I was super impressed and thankful! Thank you Terry for your honest & superb service to me and my car during my dyer need of time. I think I found myself a new advisor, I can trust and rely on going forward. Sincerely, Pam R - Happy Holidays to you all & Stay safe! More
by Mappy3
Employees Worked With
Terry Kelly
November 30, 2020
I picked up my new Nissan Titan today from regal Nissan What an awesome experience My guy Tyler, Chris and Mike Made It Happen. Had the color I always wanted and super low miles and made the sales experie What an awesome experience My guy Tyler, Chris and Mike Made It Happen. Had the color I always wanted and super low miles and made the sales experience very professional and I definitely purchase a vehicle from them again. More
by stewartsenterprise
Employees Worked With
Tyler
October 17, 2020
I recently purchase a car and made my choice base on all the wrong information that was provided me by the salesman after we left that night we decided we going to return that car and chose another one more the wrong information that was provided me by the salesman after we left that night we decided we going to return that car and chose another one more expensive ,less mileage. and less years one day and they told me I had to trade it in and I lost all the fees I paid a day before, bought another car and had to pay all those fees again,I think they could have work with me a little better,the car I returned is back on the lot for almost the same price as before so disappointed . More
by Sharongbrown
Employees Worked With
Calvin ,Ron
