Regal Lakeland

Essa, the salesperson was great. Financing department, unfortunately ruined the experience. We will not return. Bought the car on 12/13/23. Honda was supposed to pay off the loan on Financing department, unfortunately ruined the experience. We will not return. Bought the car on 12/13/23. Honda was supposed to pay off the loan on the traded-in car. On Dec 29, loan still not paid off. Finance department was called - and said they were sorry they would get the payment out overnight that day. On Jan 2, loan still not paid. Another call to finance. They stated payment was sent overnight. On Jan 4, still no payment. My husband called the dealership and it was not until that day that the loan payoff was wired to the bank. Tags for the car just arrived today - 1/6/24. As of today, loan payoff has not occurred. Too much babysitting of the dealership for the basics of buying a car. Beware if you choose to purchase a car here. More

Great work by the Luke and the staff. Really helped me find a car that was best for me and in my budget. They went above and beyond to get me the best financial deal as well. So glad we w Really helped me find a car that was best for me and in my budget. They went above and beyond to get me the best financial deal as well. So glad we went to them. More

I haven’t purchased a new vehicle in over 7 years and was absolutely dreading trying to buy a truck. Luckily my sales representative Jordan Adams and the crew from Regal automotive completely made me feel at absolutely dreading trying to buy a truck. Luckily my sales representative Jordan Adams and the crew from Regal automotive completely made me feel at ease with the whole vehicle buying experience. This was my first truck and I couldn’t be happier with my 2022 F-250 Turbo diesel. The truck was super clean, no accidents, and well detailed. Jordan made the buying experience very easy and Regal automotive was able to get the price down to a very agreeable amount. After driving the truck,, I did notice the front end needs an alignment. Jordan reached out to me a few days later and asked if everything was ok with the truck, I let him know about the alignment issue and he informed me the Regal automotive has a 90 day/3000 mile bumper to bumper limited warranty and I could just bring back the truck for service. Fantastic! Jordan and the entire Regal team are true professionals. More

Regal Lakeland dealership and the salesman we dealt with was very professional and accommodating to our needs. He were willing to take the time to explore and explain all of our options concerning our purch was very professional and accommodating to our needs. He were willing to take the time to explore and explain all of our options concerning our purchase of a new vehicle and whether it was fiscally beneficial for us to trade our old vehicle in or keep it as a second car. The one thing that we didn’t really appreciate was the fact that the vehicle we purchased was presented to us by the salesman’s supervisor as having a tow package and a navigation system but neither one of those descriptions were true. We didn’t know if that was intentional or accidental It but it did kind of rub us the wrong way. Other than that it was a very positive experience. We would highly recommend our salesperson and Regal to anyone looking to purchase a new or used vehicle. More

purchased 2 expensive vehicles 2 years ago with around $5000.00 i extra coverage each. this is a joke every time you go in for something they told you was going to be covered it's not. do not buy the ext $5000.00 i extra coverage each. this is a joke every time you go in for something they told you was going to be covered it's not. do not buy the extra coverage !. dropped of yukon to have oil changed and all " covered" services done. Josh told us we might have to pay $100.00 deductible maybe. no one called like they said they would not one returned several text then none would answer the phone . called main number receptionist couldn't even get anyone in service to pick up. so when we showed up . it was done but to our surprise we had a $490.00 bill waiting! no one in charge was available to see us and the service guy Josh flat out lied about what he told us at drop off. $490.00 for trans flush and brake fluid change that we didn't ask for! because we said all "covered services due". So forced to pay to get the vehicle. and haven't heard any thing for OLE SAL yet certainly not yes ? More

This place always feels like home! There are zero “high pressured” sales! This is the 5th car we have purchased from Regal! If you want to truly see a difference in car dealerships, go There are zero “high pressured” sales! This is the 5th car we have purchased from Regal! If you want to truly see a difference in car dealerships, go to Regal!!!! More

Easy process all together. . Friendly..quick to respond..paper work easily done.. Done everything's ng pretty much over text until it was time to go look at the car.. . Friendly..quick to respond..paper work easily done.. Done everything's ng pretty much over text until it was time to go look at the car.. More

Willy was great! . It was a good experience overall. Don’t rush you to make decisions. The buying process was less than expected. Very professional. Thanks to Willy an . It was a good experience overall. Don’t rush you to make decisions. The buying process was less than expected. Very professional. Thanks to Willy and the Maneger. More

Son was very pleased with every Ryan made my sons first car buying experience awesome. car buying experience awesome. More

Did it. I already responded. They r great. Very knowledgeable and transparent. We will recommend Ryan for sure! I already responded. They r great. Very knowledgeable and transparent. We will recommend Ryan for sure! More