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3,041 Reviews of Regal Kia Lakeland - Service Center
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January 06, 2017
service center review Kristen greeted me as I got out of my car. I told her what the problem was, and she had a few follow up questions and took the keys. Problem taken ca Kristen greeted me as I got out of my car. I told her what the problem was, and she had a few follow up questions and took the keys. Problem taken care of with no issues. My Soul came back with problem fixed with a complimentary car wash. Kristen made the experience a pleasure. More
by craigjpilot
Employees Worked With
Kristen
December 23, 2016
Christmas came early! I have had my 2012 Kia Soul for a couple years now and my key-fob was pretty used when I purchased, and my wife wanted one for herself just in case. S I have had my 2012 Kia Soul for a couple years now and my key-fob was pretty used when I purchased, and my wife wanted one for herself just in case. So I asked the salesman (Spasso) and he said he would look into it to see if that was the only key-fob that was given during the trade, anyway, fast forward to 2015 and 2016, I was noticing some real wear and tear on my key-fob as the buttons were completely worn off and I had to black tape a thumbtack to make one of the buttons function. Anyway, it finally broke completely and would not work, so I contacted Regal Kia and they asked my vin and long story short, it was going to be $250 to replace the key-fob. Wow! So i was thinking, well I wonder why the salesman didn't get back to me about whether this was the only fob that was given. So I got pretty angry after shopping around for an alternative, and being told only the dealer can make this kind of key! UGH! So I went online and contacted the dealer with my anger as to the salesman didn't get back to me and I would never buy from Regal AGAIN after buying two cars from them...RANT RANT RANT! I was infuriated by the time I was done with the email. So I waited through the weekend, and thought, my angry-ram fell on Deaf ears, but then I go a phone call, and an email from Meagan S. with internet marketing and sales. She had done the footwork for me, approved it by the GM and they were replacing my broken fob with a new one for FREE to keep us as happy customers..after all we purchased two vehicles within a month from this dealership and most recently purchased a Kia Forte from them, so we were hooked on this dealership! So long story short, two days later, I went ands got my new fob and they washed my car while I was there! I was happy again with my dealership, and since it was around Christmas 2016, I figure Santa helped in this Christmas miracle, because they didn't HAVE to do what they did, but they wanted to make sure I was happy, no matter what! I would HIGHLY recommend Regal Kia in Lakeland for any vehicle you may want! #customers4life More
by Dhicks52
Employees Worked With
Meagan Sikking, Mr. Spasso
November 29, 2016
Fast friendly service I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super fr I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super friendly Happy with service ! More
by Helen M Haffner
Employees Worked With
Ashley Craig
July 21, 2016
Awesome people Great service and parts people. They were a well knowledgeable and courteous team. I could not ask for a better experience of getting my car fixed. Great service and parts people. They were a well knowledgeable and courteous team. I could not ask for a better experience of getting my car fixed. More
by Nolesfan
Employees Worked With
Steve Chilton , Glenn Rusin
April 21, 2016
Over the top I went to Regal KIA for an oil change,and was promptly met by a service employee.After speaking with the man,I was told that they would get right on t I went to Regal KIA for an oil change,and was promptly met by a service employee.After speaking with the man,I was told that they would get right on the oil change,so I walked into the waiting area,and relaxed.After a while I got up and started walking around and noticed my car was still parked near where I drove in,but other vehicles that came after me,where on the racks,being serviced. I asked a lady who works there,was there a problem.After I brought the issue to the nice lady...everything started happening very fast.Soon my car was returned to me,with the oil change,and cleaned very good.I was,not charged for the oil change, but it must be noted...one can purchase a KIA,from any dealership, but why? Regal KIA is by far,the most professional and people driven dealership, that I have ever dealt with,by far More
by Forte15
January 14, 2016
Excellent service and assistance! Excellent service from start to finish. All staff was available and willing to help. Service Adviser, cashier and customer service representative help Excellent service from start to finish. All staff was available and willing to help. Service Adviser, cashier and customer service representative helped in many ways. Great experience. More
by Chumleydoo
Employees Worked With
Deborah Talley and Jeannie Vinson and Erin Herrin., Glenn Rusin
January 13, 2016
Glenn and Jeff are awesome when I need to get my car service My 2015 Forte is the fourth care I've purchased from this dealership. They know me on a diary name basis. I always come to see Glenn and Jeff for any My 2015 Forte is the fourth care I've purchased from this dealership. They know me on a diary name basis. I always come to see Glenn and Jeff for any service on my cars. More
by Pdh1972
Employees Worked With
Other Employees :
Steve Burgher, Glenn Rusin, Jason Smouse
January 13, 2016
The best service department. Everyone in the service department is knowledgeable and courteous. If I do encounter an issue with my vehicle they are quick to find the problem and r Everyone in the service department is knowledgeable and courteous. If I do encounter an issue with my vehicle they are quick to find the problem and repair it. The waiting room for the service department is also newly upgraded; providing a lovely area to relax if there is a wait. More
by rebecca hayden-fields
January 12, 2016
Kia service Great Kia service always friendly helpful and very quick. Advisors are always nice and mechanics are always clean. And a free car wash and vacuum is a Great Kia service always friendly helpful and very quick. Advisors are always nice and mechanics are always clean. And a free car wash and vacuum is a great way to top it off More
by Marcmcconville
Employees Worked With
Rebecca Wells
January 07, 2016
Love this place! This is the second vehicle we have purchased from Lakeland Regal Kia and we truly appreciate the customer service, the concern to make sure my vehicle This is the second vehicle we have purchased from Lakeland Regal Kia and we truly appreciate the customer service, the concern to make sure my vehicle is safe, (as I Drive for a living,) and their integrity. I always receive service with a smile, they do their best to keep the facility clean and they even provide free snacks! The service department is beyond phenomenal and I genuinely can't say enough about each of them. Jeff, Jason and Glen are Da Bomb! More
by Blessed
