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This rating includes all service center reviews, with more weight given to recent reviews.
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3,053 Reviews of Regal Kia Lakeland - Service Center
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September 13, 2019
Excellent service Had brakes done and they did a good job. After inspecting the brakes they let me know what needed to be done how long it would take and how much it wo Had brakes done and they did a good job. After inspecting the brakes they let me know what needed to be done how long it would take and how much it would cost. Everyone was friendly. More
by ANGELSLOAN3
Verified CustomerEmployees Worked With
September 12, 2019
Service I was very disappointed with this service. First of all I had a appointment but had to wait 2 and a half hours!!! At almost 2 hours I was told by your I was very disappointed with this service. First of all I had a appointment but had to wait 2 and a half hours!!! At almost 2 hours I was told by your associate that my car was almost finished but I continued to wait. I finally had to ask about it. The same associate said oh yea,, let me get your paperwork. He put it on the counter and walked away!!!! Didn’t even explain to me at all what they did to my car,,, didn’t say thank you, goodbye,, nothing!!! I will not be back. More
by CHRISTYKNS
Employees Worked With
I was never told a name by him!
September 12, 2019
Everything is Excellent thanks It was a very good service. The people is very friendly The manager is so nice. The facility is very clean with good snacks when we waiting the car. It was a very good service. The people is very friendly The manager is so nice. The facility is very clean with good snacks when we waiting the car. We enjoyed the place too. More
by Platas
September 09, 2019
Prompt and efficient Very prompt and efficient! Have confidence in their service. Everyone was friendly and helpful! I have had our kia for a couple of years and always ha Very prompt and efficient! Have confidence in their service. Everyone was friendly and helpful! I have had our kia for a couple of years and always have been satisfied. More
by HELENLESD
Employees Worked With
September 06, 2019
Service Kelsey was very friendly and up to date with my prom lens. Liked the fact that Kelsey checked on me and made sure l was ok.thank you. Kelsey was very friendly and up to date with my prom lens. Liked the fact that Kelsey checked on me and made sure l was ok.thank you. More
by samuel.wellman
Employees Worked With
Kelsey, Ed Box
September 05, 2019
My car alway followup. Car service and wait room real nice of hospitality. Oil change service, after repair to car wash service. Sit relax and watch the t.v. Car service and wait room real nice of hospitality. Oil change service, after repair to car wash service. Sit relax and watch the t.v. More
by MIRIAMRC63
Employees Worked With
September 05, 2019
Regal Rocks Friendly top notch services and they feed you while you wait. Consumer friendly people. Car comes back after serviced like new and they walk you to y Friendly top notch services and they feed you while you wait. Consumer friendly people. Car comes back after serviced like new and they walk you to your car when completed. Regal Rocks More
by MY2DOGSRR
Employees Worked With
September 04, 2019
Quick courtesy service The service is always quick, and the employees are very pleasant. That is what I look for when servicing my vehicle. Thank you very much I am happy to The service is always quick, and the employees are very pleasant. That is what I look for when servicing my vehicle. Thank you very much I am happy to leave a review. More
by MLM
Employees Worked With
Aaron and Mike
September 04, 2019
Great work Aaron did a great job. He kept me updated of the progress of my service. He called me when the service was done to send someone to pick me up. Aaron did a great job. He kept me updated of the progress of my service. He called me when the service was done to send someone to pick me up. More
by ABRAHAMANTAR
Employees Worked With
Aaron
September 04, 2019
Service was good; recommendations we absurd.... I have always had good service and have purchased 4 autos in the last 5 years or so. I have found that the last few service calls there have been som I have always had good service and have purchased 4 autos in the last 5 years or so. I have found that the last few service calls there have been some issues. The service representative recc over $600 over pending service needs the $300 of it was done just 3 months ago. The other two was a battery replacement on my battery that is less than 3 years old and alignment which was the only one, in my estimation, that was legitimate. I called the service Representative back after I had check my previous service invoices, I explained this to the KIA rep that called me after the service, I have talked to the newest KIA service manager and still have some items to resolve. At present I have three cars that are taken to KIA service center when "sticker" indicates. More
by CHRISTINE.MANSELL
Employees Worked With
Todd Tripp
