Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,051 Reviews of Regal Kia Lakeland - Service Center
Sort by
September 27, 2019
Quick and easy oil change I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal More
by JOHNNIEHAYGOOD
Verified CustomerEmployees Worked With
Todd Tripp
September 27, 2019
Great customer service The professional and knowledgeable service staff kept me informed of all the issues going on with my service, and made me feel relaxed about what was The professional and knowledgeable service staff kept me informed of all the issues going on with my service, and made me feel relaxed about what was being done and pricing and all issues right up to the payment desk,, Good job Regal Kia More
by geolast
September 27, 2019
Amazing Service Regal Kia has the best staff! Thank you to Jeff and Jorge for the excellent customer service. I would not take my car anywhere else. Regal Kia has the best staff! Thank you to Jeff and Jorge for the excellent customer service. I would not take my car anywhere else. More
by JR2019
Employees Worked With
September 25, 2019
Review The wait was a little long but ultimately the service was great and everyone is very nice. Comfortable waiting area while waiting for my car to be don The wait was a little long but ultimately the service was great and everyone is very nice. Comfortable waiting area while waiting for my car to be done. More
by HARRISONJH4
Employees Worked With
Todd Tripp
September 24, 2019
Service I love the dealership but often when getting tires rotated they forget at least one of the caps for the tires. They always fix it for me on my next v I love the dealership but often when getting tires rotated they forget at least one of the caps for the tires. They always fix it for me on my next visit though so I can't complain. Only once did they forget to wash my car and they offered to take care of it anytime I could stop by again. People are friendly and they make you feel comfortable whole you wait. More
by XIOMARA.MORARIVERA
Employees Worked With
Mario
September 24, 2019
Excellent Service I have been to this dealership since I bought my car in 2018. There has never been an issue, and everyone is so accommodating. I will definitely stay I have been to this dealership since I bought my car in 2018. There has never been an issue, and everyone is so accommodating. I will definitely stay a customer. More
by CARISSAVANDERPOEL
September 23, 2019
Service department Kelsey is terrific. She took care of our needs and took great care with my concerns. She was very helpful in all aspects. Thank you for being there. Kelsey is terrific. She took care of our needs and took great care with my concerns. She was very helpful in all aspects. Thank you for being there. More
by dalleystephen
Employees Worked With
Kelsey at the service desk
September 23, 2019
Wrong diagnosis given I came in on Friday to get a diagnosis as far as Walmart air conditioner blowing out hot air express to the guy Mario with my other diagnostics have b I came in on Friday to get a diagnosis as far as Walmart air conditioner blowing out hot air express to the guy Mario with my other diagnostics have been saying from another repair shop pay the $88 and he told me that it was my compressor it's not my compressor my compressor is working fine it's my evaporator core and expansion valve I asked my way before I left could he have them double-check to make sure it's not those things because that's what the other repair shops two of them told me it was but with my car being a pill I wanted to verify that record from the Kia dealership went and bought a compressor on instead of 9 home mini is not with compressor it is the other issue More
by NIEKA1000
Employees Worked With
Mario Medina
September 23, 2019
2020 KIA Soul There’s an issue with the headliner in my new KIA. Kelsey was very helpful and professional. KC also put me at ease when I asked to speak to a manager There’s an issue with the headliner in my new KIA. Kelsey was very helpful and professional. KC also put me at ease when I asked to speak to a manager. They both assured me we will get to the bottom of the problem and get it fixed. More
by Wicked
Employees Worked With
Kelsey , KC
September 23, 2019
Great quick service. Everything went well exept the porter did not vacuum the car and did a half-fast job washing it? No more comments about this situation! Everything went well exept the porter did not vacuum the car and did a half-fast job washing it? No more comments about this situation! More
by LBBUGLER1
Employees Worked With
Jorge Benitez who was awesome!
