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3,050 Reviews of Regal Kia Lakeland - Service Center
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October 06, 2019
Good, but waited almost four hours. Service is always good, however this visit was almost four hours of waiting time. Waiting area very crowded. Information on vehicle and wait time fell Service is always good, however this visit was almost four hours of waiting time. Waiting area very crowded. Information on vehicle and wait time fell short. More
by JERRY_CLARK
Verified CustomerEmployees Worked With
October 03, 2019
No Car wash Mario was very helpful and friendly. This is the 2nd time I have asked that the van be washed. They said it was, I didn’t notice that it wasn’t; until Mario was very helpful and friendly. This is the 2nd time I have asked that the van be washed. They said it was, I didn’t notice that it wasn’t; until I was driving down the road. Didn’t have time to come back. Also the type of oil is not the oil the book said to use? More
by EADCASH
Employees Worked With
Mario in the Service dept..
October 03, 2019
Good with great sales experience He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin ab He was jus awesome talkin about the car and talkin to my kids about how they like the etc n very nice to whom ever he comes n across He was talkin about football woth my son while we was waiting for the car to get approve. I really like dealin with him.All i can say is keep up the great work orlando More
by ANGELA.BENDER30
Employees Worked With
October 03, 2019
Wasn’t pleased So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front en So I have been with Kia for years. Always had nice people to take care of what I need. I have had to come in four times on the same issue, my front end making a grinding noise. Finally my third trip there They told me it was my alternator and changed it. I leave that day and a few hours later I get a popping noise in the front end of my car. I get my husband to look at it and he said my belt was about to break! So I would think with being the tech was under my hood that very day would of seen my belt was damaged. So I call and no one seemed to even care or tell me they were sorry. I had to get a tow truck to tow my car to Kia and it took almost 4 hours to be fixed. When I think I should of been bumped in front of everyone else being that it was my fourth time coming in. I had to call and see where my car was at and I told them to get a driver to come get me instead of them calling me and telling me they are sending the courtesy driver out. When I get to Kia no one comes to greet me and no one not even a manager comes to tell me that it was their fault or they were sorry!!!! It upset me because I had to take time out of my day again for my car.... I have always had great service here and love coming but this past month hasn’t been so good!!!!! More
by Tiffany Gilileo
Employees Worked With
I don’t remember
October 02, 2019
Walk in no appointment I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care o I got off work about 7.30 one morning. I went to my car noticed a nail in my tire. I didn't make an appointment just showed up and i was taken care of in a timely manner. More
by SYLVIALISBON
October 02, 2019
Regal Kia service is AWSOME! From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating peo From the phone call to make the service appointment to all the service people, I couldn’t have expected friendlier, more helpful and accommodating people. I was met by someone as soon as I pulled up to the service department, the waiting are was very comfortable with drinks and snacks. The young man that was assigned as my service tech was very knowledgeable and answered all my questions politely. The service was performed very quickly. I definitely will be back for service at Regal, especially after being very dissatisfied at two other local Kia dealers, one being where I bought my car. More
by CSPOWELL14
Employees Worked With
I can’t remember the names of the people with whom I interacted
October 02, 2019
Great Auto Service and Amenities while you wait. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. Everyone is so friendly. The waiting area is relaxing. Love the DJ!! Always great to see and say 'Hello' to my favorite Salesman Orlando Lopez. More
by DEBRA.ROSSITTO
Employees Worked With
September 30, 2019
Starting with my Gorge He all most always greets me beside my Optima then sets my service in gear as I always wait for my service while I visit friends with Greg etc! He all most always greets me beside my Optima then sets my service in gear as I always wait for my service while I visit friends with Greg etc! More
by 1ROOKIEHILL46
September 27, 2019
Nobody called me to tell me the car was ready I called many times to ask for my car if it was done they got me bouncing around with 0 answer about my car and what was getting done and when will be I called many times to ask for my car if it was done they got me bouncing around with 0 answer about my car and what was getting done and when will be done. I pick up the car and no paperwork shout about the job “done” in the car. They’re quick to sell a car but not to respond to any issue. More
by none3
Employees Worked With
Nobody give me an advisor they just took the car
September 27, 2019
Quick and easy oil change I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal I was helped right away and told my expected wait time. Todd went over my TSB and recall info as well. I always bring my Optima to Regal More
by JOHNNIEHAYGOOD
Employees Worked With
Todd Tripp
