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This rating includes all service center reviews, with more weight given to recent reviews.
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3,042 Reviews of Regal Kia Lakeland - Service Center
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October 31, 2019
Kia optima They provided me with excellent service,. They did work on my car,kept it for 9 days. But they made sure I had a way of getting around They provided me with excellent service,. They did work on my car,kept it for 9 days. But they made sure I had a way of getting around More
by Sanworldssw
Verified Customer
October 31, 2019
Great place to wait with coffee and pleasant staff. Knowledgeable Service representatives and great Service Personal. It is a comfortable place to wait and enjoy TV on HGTV. Hope to see you again to con Knowledgeable Service representatives and great Service Personal. It is a comfortable place to wait and enjoy TV on HGTV. Hope to see you again to continue great Service More
by HLIZHAR
Employees Worked With
Kelsey Johnson
October 30, 2019
Great service No more going to the quick lube places! The cost of going to Kia Regal is excellent and the service is too notch. Thank you Regal!! No more going to the quick lube places! The cost of going to Kia Regal is excellent and the service is too notch. Thank you Regal!! More
by B. Robino
Employees Worked With
Kelsey Johnson
October 30, 2019
Todd was excellent and got everything done Went in with no appointment on my why back from vacation not only did they service my car they fixed two recalls in a very timely manner. We were offe Went in with no appointment on my why back from vacation not only did they service my car they fixed two recalls in a very timely manner. We were offer snacks and drinks also used the courtesy drop off. More
by PKS22118
October 29, 2019
Did a great job Went out of their way to make my service great. Very caring and wanted to make sure I was happy. Thank you so very much Went out of their way to make my service great. Very caring and wanted to make sure I was happy. Thank you so very much More
by Gatorgril
October 25, 2019
Efficient & Friendly Took my car in for an oil change. They have a nice area to wait, which I did for a minute while I waited for my ride. They texted me to approve or dec Took my car in for an oil change. They have a nice area to wait, which I did for a minute while I waited for my ride. They texted me to approve or decline additional services. Super easy to use. Then when my car was ready Todd walked me back to the cashier. Great service, will definitely return. More
by ANDREA M
Employees Worked With
Todd Tripp
October 23, 2019
Engine oil bath I went in to get a simple oil change and tire rotation it was done in a timely manner and I thought wow ok this went very smoothly. When I got hom I went in to get a simple oil change and tire rotation it was done in a timely manner and I thought wow ok this went very smoothly. When I got home I opened the hood to double check things like I always do. I was completely shocked to find oil splattered all over the engine. I removed the engine cover only to find puddles of oil all in the valve cover and around the ignition coils I can not understand why this happened and why it was t cleaned up. If the technician can not even do a simple oil change right then he is not the right person for the job. The oil goes INSIDE the engine and not all over the outside. There was even oil splattered up near the wipers. I could not bring my car back because I had to work. i wish I would have checked before I left so that they could see the huge mess that was made. This is just simply unacceptable and was a very bad service experience. More
by WNAIL112
Employees Worked With
JONATHAN BENITEZ, Mario Medina
October 23, 2019
Vivrating noice. Fimally after 2 visits, they found the problem and it's not the Hob but the tires that came with the car. Or was it when they didn't rotated the tires Fimally after 2 visits, they found the problem and it's not the Hob but the tires that came with the car. Or was it when they didn't rotated the tires as recommended by the manufacture? And you recommended me to buy new tires, because the ties that came with the car are bad. More
by MFEOKTISTOV
Employees Worked With
Mario Medina, Kelsey Johnson
October 23, 2019
Service experience Vehicle in for oil change. Detail job was great. Usually unhappy with cleaning detail. I bought the Eco package thinking it would be better but h Vehicle in for oil change. Detail job was great. Usually unhappy with cleaning detail. I bought the Eco package thinking it would be better but have really been disappointed . Yesterday I was satisfied. Thanks to the crew who worked on it. Kelsey also got with manager Jeff on my previous trip in and straightened out warranties that were wrong in the system. Hope to keep her as my advisor. More
by Carolyn Grimes
Employees Worked With
Kelsey Johnson
October 23, 2019
Service Your manager Jeff is the best person in service I have ever delt with. He has his staff on their toes . Always a great place to go for service! Your manager Jeff is the best person in service I have ever delt with. He has his staff on their toes . Always a great place to go for service! More
by Rossco
Employees Worked With
