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This rating includes all service center reviews, with more weight given to recent reviews.
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3,042 Reviews of Regal Kia Lakeland - Service Center
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November 26, 2019
KIA Service Easy to make an appointment and friendly staff. Clean area for customers to sit and wait. Fair prices for repairs and other services. Easy access Easy to make an appointment and friendly staff. Clean area for customers to sit and wait. Fair prices for repairs and other services. Easy access More
by SLEVINSKY
Verified CustomerEmployees Worked With
Paul, Mario Medina
November 26, 2019
Much Better The service ctr has gotten much better since I first started using. Used to wait at least 4 hours for oil change and complementary was. I have found The service ctr has gotten much better since I first started using. Used to wait at least 4 hours for oil change and complementary was. I have found out that if I forgo the wash, I only have to wait not even an hour. Wish they could handle the wash in a more timely manner More
by 1GYPSY43V3R
Employees Worked With
Kelsey Johnson
November 24, 2019
Everything was dealt with in a very friendly manner. The associate who dealt with me was friendly, fast, and friendly. The coffee was delicious, and the snacks provided were nice and light on the stomac The associate who dealt with me was friendly, fast, and friendly. The coffee was delicious, and the snacks provided were nice and light on the stomach. More
by INOSHIKACHO09
Employees Worked With
Kelsey Johnson
November 22, 2019
Service Recall Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting a Fast response to recall letter received on computer update changes. Service people were very helpful and responded in professional manner. Waiting area was comfortable and clean. More
by RFPEZKO
Employees Worked With
Jorge Benitez
November 22, 2019
Awesome ppl They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime They were all very nice and the service was quick, I would use them again and recommend them to a friend or family member anytime More
by Bynummercedes
Employees Worked With
Phillip, not sure of last name
November 21, 2019
Great staff! Staff communicated at all times during car repairs what was being done. Lobby stocked with refreshments and very clean. Philip went the extra mile to Staff communicated at all times during car repairs what was being done. Lobby stocked with refreshments and very clean. Philip went the extra mile to keep me informed. More
by lady_boricua2006
November 20, 2019
Efficient They were nice and had me in and out within an hour for an oil change and vehicle inspection. Just like every time I go. They were nice and had me in and out within an hour for an oil change and vehicle inspection. Just like every time I go. More
by Jasminef
Employees Worked With
Mario Medina
November 19, 2019
Always an awesome experience. We love this Kia dealer. Always a pleasure. We were there a few weeks ago though, wanting to upgrade to a Soul with less miles. Had our credit run bef We love this Kia dealer. Always a pleasure. We were there a few weeks ago though, wanting to upgrade to a Soul with less miles. Had our credit run beforehand and were pre approved. We were very disappointed that even with our trade, you were unable to get our payments lower than $394.00 even with the trade. We really had our hopes up for that newer Soul so we were quite disappointed in that. But the service department is always great there. More
by LAURAINPENN
Employees Worked With
Deon Box, Kelsey Johnson
November 17, 2019
efficient, pleasant, greeted immediately, service completed in time specified, definitely will return for next service, personnel pleasant, eager to please and accommodati greeted immediately, service completed in time specified, definitely will return for next service, personnel pleasant, eager to please and accommodating, felt comfortable in waiting room. More
by GULFQUEST13
Employees Worked With
Kelsey Johnson
November 16, 2019
Service was very friendly and helpful. Explained everything. Enjoyed the visit. Wait was not too long and appreciated the coffee and popcorn. Everyone was very friendly. Waiting area was comfortable. Service me Enjoyed the visit. Wait was not too long and appreciated the coffee and popcorn. Everyone was very friendly. Waiting area was comfortable. Service met me as soon as i pulled in smiling and offering help. More
by CLUTTERLG
Employees Worked With
Brittany Herrera
