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2,924 Reviews of Regal Kia Lakeland - Service Center
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August 22, 2019
Very efficient check in Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when Mario was my service guy and he was great. The only thing I get uncomfortable with is what the dealership tells the service rep to present to me when I am there as what is recommended for service based on the mileage and age of my car. What was only supposed to be a simple oil change and tire rotation at the cost of around $60.00, by the time the other items were presented to me as "needed", I would have spent over $400.00! Not something I expected or could afford at the time although I left spending over $138.00. I have had cars with mileage over 150,000 and never had to do the type of service that was recommended. More
by CJOANRUN
Verified CustomerEmployees Worked With
Mario
August 22, 2019
Great service Walked in the gentlemen assisting me was interrupted by a not so nice lady he handled it perfectly and we got on our way. Good experience Walked in the gentlemen assisting me was interrupted by a not so nice lady he handled it perfectly and we got on our way. Good experience More
by GESCOTT50
Employees Worked With
Not sure of his name
August 22, 2019
Exceeded expectations Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and Deon Box was the salesperson who worked with my wife and I to buy our 2020 KIA Soul GT. Deon is very personable and friendly. He’s easy to talk to and very helpful. James and Niko were also easy to work with. Jorge did an excellent job getting my new Soul taken care of. The whole staff is friendly and helpful. This was an outstanding experience. Thank you to the entire service department did a great job. More
by redleg
Employees Worked With
Niko, Deon Box, James Henry
August 22, 2019
Great customer service. Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team Timely and friendly service, Family vehicle maintenance is a breeze. The team is always willing to help and they give recommendations, competent team of professionals. More
by CATHYELIZ1998
Employees Worked With
August 22, 2019
Lakeland KIA is the best ! To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to To whom it may concern: I live in Lake Wales but I enjoy the quality of service and professionalism so much at Lakeland KIA that I would prefer to drive 45 minutes to Lakeland when there is already a KIA dealership within 10 minutes of where I live ...outstanding car dealership !👍👏 More
by OISG1967
Employees Worked With
August 22, 2019
Keep up the good work Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates m Very professional staff and always great customer service. Answered all my questions and I had a great experience as usual. I feel Regal appreciates my business More
by qnwyatt
August 22, 2019
Oil change and service! We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a lo We have been coming to Regal Kia for many years, because we always had great service and friendly staff. I have the Eco service and I always get a loaner car, much appreciated! I recommend Regal Kia to everyone one, even had people thank me for the recommendation. Our grand dog Cubbie comes with us, we call him our Kia mascot. 😊😊 Keep up the great service. Ruth Vlcek More
by RRVLCEK80
August 21, 2019
Great experience, clean and friendly My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. My car was done in a timely manner and the staff was very friendly, I love it when they wash and vacuum my car when I bring my car in for service. More
by LMKITZ63
Employees Worked With
Steve Burgher
August 21, 2019
Incomplete. Not checked over. I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after I brought my newly purchased car to Regal’s service department because the antenna was leaking causing the floorboard to get wet (mainly noticed after running it through the car wash). I was told that the service team would clean my floorboards since they were super sticky from the soap leaking in from the car wash. Also when I purchased the car, it had some stains on the hood that forgot to be removed so I asked if I could get that done while my car was there. The service department kept my car for about 2 weeks, which was fine considering they gave me a rental to drive for the time being. Jarret was my service advisor. He was very friendly and when I spoke to him Saturday, he assured me that I would be very impressed with my car when I came to pick it up later that day.. When I got there one of the guys pulled my car up. They had parked it under a tree and it was sooo dirty. My car was definitely clean when I brought it in, and I expected it to be clean when I picked it up. They knew I was coming on Saturday for over a week.. That’s just rude if you ask me, and off the bat makes it seem like they don’t care about their customers. The guy wiped it off for me and I appreciated it, but it still put a bad taste in my mouth.. The first thing I checked were the floorboards. They were still sticky and had not been touched at all. It appeared as if the actual floor mats had been shampooed/vacuumed, and I can understand the miscommunication. However, Jarret should have checked over the car to ensure that wasn’t the case when I arrived. I checked to see the stains on the hood.. All still there. I asked the gentleman if they could remove the stains and he gladly took it back for them to touch the stains up. Whenever I left, the stains were still wet from where they had just wiped them, but a few days later I noticed the wet spots never went away... They stained it even worse than the previous stains. Needless to say, I was very unsatisfied with the results of my car. Especially since I was told that morning that it was ready to go, it looked great, and I’d be pleased with the work. Absolute xxxxxxxx. Nobody checked over this car to make sure it was good to go. Would not recommend! More
by BRITTANY DUFF
Employees Worked With
Jarret
August 21, 2019
Oil change and inspection Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Great service center! Todd Tripp’ Service Rep very professional and customer service oriented. Enjoy time spent at Regal Kia shop. Service Mgr Jeff Soloj very helpful taking the time and providing service info! More
by BONNIESHARMONY
Employees Worked With
