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Regal Kia Lakeland - Service Center

Lakeland, FL

4.4
3,044 Reviews

3,044 Reviews of Regal Kia Lakeland - Service Center

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January 09, 2020

Kelsey did a fabulous job. Very friendly and knowledgeable. The Facility was nice and clean. The wait wasnt unreasonable either. Everyone was very nice to talk to. More

by dale3jr08
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 21, 2020 -

Regal Kia Lakeland responded

Thank you, we agree, Kelsey is an asset to our team!

January 08, 2020

They need to stop being so stingy you guys took away the complimentary Car Wash and free vacuum, and 25 isn't enough to add the service department is in good shape the very polite received the area well cle More

by Peckhamsteven1980
Recommend Dealer
No
Employees Worked With
Chris Boswell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2020 -

Regal Kia Lakeland responded

We still offer the complimentary car wash. The vacuum service was eliminated to help our customers get back on the road quicker, spending their time doing something they enjoy. We apologize for the inconvenience this may have caused you.

January 08, 2020

These people were friendly and efficient. They kept me informed of my service. I had snacks while I waited which helped the time pass quickly More

by FLAMINGOMELLO123
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
Jan 21, 2020 -

Regal Kia Lakeland responded

Thank you!

January 08, 2020

Everyone in the service department always put customer service first! They are the chick-fil-a of service departments! I think that sums it up. More

by AJMILLER79
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Medina, Kelsey Johnson, Todd Tripp
Jan 21, 2020 -

Regal Kia Lakeland responded

wow, that is the BEST compliment!! Thank you

January 08, 2020

I am always wekk taken care of each time I have my oil changed. Everyone is very polite and treat people with respect. Couldn't ask for a better place to purchase a vehicle. I tell my family miand friends More

by rhoj3
Recommend Dealer
Yes
Employees Worked With
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stan May
Jan 21, 2020 -

Regal Kia Lakeland responded

Thank you!

January 08, 2020

Service was fine. My issue is with the misleading wording in your service coupons. Aggravating to say the least. Next oil change won’t be at Kia Regal. More

by JUBILEESAILING
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name.
Jan 21, 2020 -

Regal Kia Lakeland responded

Thank you!

January 08, 2020

Regal KIA service is the best!! Fast and friendly service. Advisor Kelsey was awesome from start to finish, very professional. I dont take my KIAs anywhere else. Jeff and his team are the best!! More

by markydoo
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 21, 2020 -

Regal Kia Lakeland responded

Thank you!

January 08, 2020

Regal KIA was fantastic from start to finish. Kelsey was on top of everything. Regal KIA is the best dealership that we have ever dealt with. More

by CAnnie
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Jan 21, 2020 -

Regal Kia Lakeland responded

THANK YOU!! That means a lot to us!

January 02, 2020

Too long of a wait and a feeling of being taken advantage of I swore I would never go back but go figure there are no other Kia dealers around me. I will not return unless absolutely needed More

by 1K.HYDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Mario Medina, Kelsey Johnson, Todd Tripp
January 02, 2020

Top Notch! They do a great job! They listen to the problem and get it resolved! Working with this dealership is easy. I get my car to them, and it gets fixed! More

by Readyroom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson
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