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Regal Honda - Service Center

Lakeland, FL

4.4
2,346 Reviews

2,346 Reviews of Regal Honda - Service Center

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December 23, 2023

Service took too long. When making an appointment, why must we always have to wait 2 hours or more for an oil change? Happens every time. Also no car wash again. For $69.99 More

by ZIHUA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Jan 05, 2024 -

Regal Honda responded

We're sorry to hear that you had a long wait. We understand how valuable your time is and we apologize for any inconvenience.

December 22, 2023

I wasn't giving update about my wait or my car . It took my vehicle in at 8 am , they found nothing and i almost got my car the next day because they let the driver go home ?? and i had no ride to t More

by GGCRIVERA
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Jessica Torres
Jul 11, 2024 -

Regal Honda responded

Thank you for your review. Your feedback helps us to improve service for everyone.

December 18, 2023

Have been a customer since 2005. Pleasant staff. Ray is always very helpful. No issues. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Regal Honda responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you. Have a wonderful day!

December 17, 2023

Nice waiting room And I was gifted holiday chocolates I was offered water to drink More

by philipkimrey
Recommend Dealer
Yes
Employees Worked With
Raul
Dec 18, 2023 -

Regal Honda responded

Thanks so much for sharing your feedback about our service.

December 14, 2023

Great customer service, additionally great communication skills in explaining what the service evaluation found including the cost. More

by seve70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Regal Honda responded

Thanks so much for sharing your experience with us.

December 12, 2023

Victor listened to my needs and provided the best option that I could afford. He was helpful and attentive. More

by nicole.nauthenotary
Recommend Dealer
Yes
Employees Worked With
Victor
Dec 12, 2023 -

Regal Honda responded

Thank you so much for taking the time to share your experience at Regal We take pride in knowing our customers are happy with their store experience.

December 12, 2023

Chris took care of business. Originally, the wrong vehicle was on file for me. But he made sure that it was updated. Smooth sailing! Thanks Chris. More

by Orlando, JSmith
Recommend Dealer
Yes
Employees Worked With
Chris Montry, Chris Montry
Dec 12, 2023 -

Regal Honda responded

Thank you so much for this great 5-star review. We really appreciate your business.

December 12, 2023

I took it in for transmission work, I was up sold other work I didn't need More

by EDCARLEY60
Recommend Dealer
No
Employees Worked With
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Dec 14, 2023 -

Regal Honda responded

Thank you for your feedback. We are very sorry that your experience was less than ideal.

December 11, 2023

It was ok . We still are not done dealing w car issues . So far dealership is fixing the issues . But I have to take car back for a second time for a part order More

by butlerz0214
Recommend Dealer
Yes
Employees Worked With
Jordan
Dec 12, 2023 -

Regal Honda responded

Thank you for letting us know about this. We apologize that our service did not satisfy your expectations.

December 08, 2023

Lots of pleasant, happy, and knowledgeable people. They are proud of their product and it shows! More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Torres
Dec 12, 2023 -

Regal Honda responded

We're happy to see that you had a 5-Star experience at Regal, thank you!

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