Regal Honda - Service Center

I appreciate my service advisor making an accommodation for me to have my recalled fuel pump installed on a Saturday. I called a couple different times & spoke to a few different people from different depa for me to have my recalled fuel pump installed on a Saturday. I called a couple different times & spoke to a few different people from different departments to order my fuel pump due to a recall. The Brandon Honda dealership would not help me out & refused to order a pump for me so that’s why I picked your dealership to help me with this. I confirmed with a few different associates I can get this done on a Saturday but once I arrived at my appointment on Saturday I was told a recall repair doesn’t get done on Saturdays due to limited staff. I was deeply upset that the associates on the phone did not tell me this information. I do not reside in Lakeland & it was a long drive to your dealership. I would greatly appreciate it if you can property train your staff to give your customers the correct information before making appointments on a Saturday. I find your limited hours on a Saturday to be very inconvenient seeing I work full time Monday-Friday. I do wish to thank the service advisor Nick for helping me out. It’s not his fault his staff isn’t properly trained. More

Rob is a great employee and very knowledgeable. Easy to work with and makes everything very simple. Easy to work with and makes everything very simple. More

Friendly and respectful, made sure the job got done. Let me know if any other work needed to be done Let me know if any other work needed to be done More

The service representative was cordial and helpful. My service was done quickly and was completed properly. My service was done quickly and was completed properly. More

Camden Keller did an excellent job explaining everything in a user-friendly way. The office staff was efficient and polite. in a user-friendly way. The office staff was efficient and polite. More

Service advisor explained recall that was needed perfect. It was completed in a timely manner. No complaints. Will return! It was completed in a timely manner. No complaints. Will return! More

Nice dealership, very professional and I always have a good experience there. This last time it took someone 30 minutes to write me up on the service drive and I have an appointment, I was told they over good experience there. This last time it took someone 30 minutes to write me up on the service drive and I have an appointment, I was told they over booked and was slammed, but I was not happy to waiting so long and see people after me came and got help. More

Very helpful on my visit at Regal Honda, staff was grate explaining on process the repair taking place. explaining on process the repair taking place. More

Regal Honda is the best place to shop for your next vehicle! They provide top notch customer service and are experts in their trade. They make you feel so welcomed and valued. My husband and I both wal vehicle! They provide top notch customer service and are experts in their trade. They make you feel so welcomed and valued. My husband and I both walked out with brand new vehicles! A very special thanks to Levi for helping us and making the process so smooth and easy! We are grateful and thankful for this wonderful dealership! More

Overall happy with the dealership but not how they handled the recall on my HRV. In the end it was all taken care of. handled the recall on my HRV. In the end it was all taken care of. More