Regal Honda

Buying the vehicle was ok. Trying to have a simple service job was nightmare. Just wanted a trailer light hookup, it was such a fiasco I went with of all places Uhaul to do the Trying to have a simple service job was nightmare. Just wanted a trailer light hookup, it was such a fiasco I went with of all places Uhaul to do the job. They new exactly what to order and it was half the price. I believe a professional way to handle it would be to just do the job for me at no cost since I bought the truck there. More

“Express oil change” took an hour and car wasn’t even washed. Arrived 10min before appointment time. Kids waiting area wasn't as clean as previously when had oil changed and there was a dirty diaper on t washed. Arrived 10min before appointment time. Kids waiting area wasn't as clean as previously when had oil changed and there was a dirty diaper on the floor in that room. More

Great Place. .. But the wait time,takes forever.But,Megan did a great job. Thanks. .. But the wait time,takes forever.But,Megan did a great job. Thanks. More

The only dealership I would ever buy a car from or have my car serviced by! my car serviced by! More

My salesman Bradley and the finance rep Ryan were very easy to work with. Highly recommend them. easy to work with. Highly recommend them. More

I appreciate my service advisor making an accommodation for me to have my recalled fuel pump installed on a Saturday. I called a couple different times & spoke to a few different people from different depa for me to have my recalled fuel pump installed on a Saturday. I called a couple different times & spoke to a few different people from different departments to order my fuel pump due to a recall. The Brandon Honda dealership would not help me out & refused to order a pump for me so that’s why I picked your dealership to help me with this. I confirmed with a few different associates I can get this done on a Saturday but once I arrived at my appointment on Saturday I was told a recall repair doesn’t get done on Saturdays due to limited staff. I was deeply upset that the associates on the phone did not tell me this information. I do not reside in Lakeland & it was a long drive to your dealership. I would greatly appreciate it if you can property train your staff to give your customers the correct information before making appointments on a Saturday. I find your limited hours on a Saturday to be very inconvenient seeing I work full time Monday-Friday. I do wish to thank the service advisor Nick for helping me out. It’s not his fault his staff isn’t properly trained. More

Rob is a great employee and very knowledgeable. Easy to work with and makes everything very simple. Easy to work with and makes everything very simple. More

I thought the finance guy would find me a much better interest rate He seemed to be in a hurry I didn’t care for interest rate He seemed to be in a hurry I didn’t care for More

Friendly and respectful, made sure the job got done. Let me know if any other work needed to be done Let me know if any other work needed to be done More

The service representative was cordial and helpful. My service was done quickly and was completed properly. My service was done quickly and was completed properly. More