Regal Honda

I had bought a Regal Honda in 2010 and I had the best of the best in sales, so I wanted to deal again with Regal for a GMC. I ordered a Terrain and on 12/3/11 I drove 2 1/2 hours to get my new car. When I w the best in sales, so I wanted to deal again with Regal for a GMC. I ordered a Terrain and on 12/3/11 I drove 2 1/2 hours to get my new car. When I walked in, I was told they tried to call me to let me know they traded the Terrain I ordered to another dealer. Reason, it didn't have the tires I wanted. I picked put another car and asked for pin stripe and rain/wondow visors. Drove 2 1/2 hours two days later to get my other new car, I called and told them I would be there at 11:30am. Guess what, I walked in, sales manager picked up the phone and asked if the parts I wanted were ordered. NO, thery weren't. I waited a couple hours, got the car, not even sorry for the delay or a thank you for buying their car. Never again will I reccomend REGAL dealership or will I ever buy a car from them. I really have to take the blame for my stupidity for not walking out the first day. More

Great internet buying expeirence with no haggling invovled. They sent me a price a stuck with it. My wife and I drove to the dearler ship test drove and inspected the car signed the paperwork and w invovled. They sent me a price a stuck with it. My wife and I drove to the dearler ship test drove and inspected the car signed the paperwork and were out in no time. Kevin, spent 30 minutes explaining all the options and how they work, he even setup my wife's bluetooth phone. More

THANK YOU REGAL AUTOMOTIVE OF LAKELAND!!!! I bought a "MINI-VAN" LOL!!! Regal Honda in Lakeland. Best deal and AWESOME PEOPLE. Thank you so much! "MINI-VAN" LOL!!! Regal Honda in Lakeland. Best deal and AWESOME PEOPLE. Thank you so much! More

I am sending this email to let you know that I had a great experience working with your team at Regal. Sonia Katz did a great job of answering my questions via email so that I could be assured that my t great experience working with your team at Regal. Sonia Katz did a great job of answering my questions via email so that I could be assured that my trip from Orlando to purchase a Yukon would not be in vain. Adam Hotchkiss and Darrel Montgomery did a great job showing the vehicle and answering questions and Bruce Jones did a quick and efficient job completing the paperwork. This was definitely the best car purchase experience I have had in years. Your team should be congratulated for great customer service. Sincerely, M.F. More

Brittany was very helpful working with us to find the vehicle that we wanted. I appreciated her going the extra mile that she did. I wished more sale man were like her. She made you feel important and yo vehicle that we wanted. I appreciated her going the extra mile that she did. I wished more sale man were like her. She made you feel important and your needs and feelings were important. More

My current lease vehicle is coming to it's end.And I recieved a special offer Gmc headquarters so I went to Regal Gmc in Lskeland wow what a bad experience .The flyer I had said 319 a month the deal was recieved a special offer Gmc headquarters so I went to Regal Gmc in Lskeland wow what a bad experience .The flyer I had said 319 a month the deal was 398 a month.the odometer on the paper work said 26 when I test drive the vehicle 318 they never change the paper work saying it would not be a problem with the warranty .The worse is coming they told me everything was good I walk out with a 2011GMC ARCADIA after two week with the vehicle they call me Friday July1,2011 to tell me tht the paper work was ready when I get there on July 2,2011 they told me that the bank didn't approve the loan and I didn't have enough income why did they let me leave with the vehicle I woint go back there again they embarrassed me Mr.Saul Campsi I was goin to go to Kelley Gmc I should of gone More

Regal Honda is the best auto sales team I have worked with in my 60 years! After working with a number South Florida dealers, we could not find the Honda Pilot we preferred! I went online one more time t with in my 60 years! After working with a number South Florida dealers, we could not find the Honda Pilot we preferred! I went online one more time to search. This led to the Regal Honda web page. I just filled out their inquiry form and in a very short time, Sonia contacted me to confirm my interest. This dealership uses a team approach like none I have seen. They do whatever it takes to make the customer satisfied and cared. My research of Regal proved many others hold the same high opinion. What sets them apart in my experience follows: They were friendly, they listened, they worked, they responded to my questions, kept their word, they overcame obstacles, they found our car across the state, flat-bedded it in, they worked out the best price and arrangement I could find anywhere,and they made the whole process enjoyable and worth the 238 mile drive to buy a car! More

On a scale of 1-10, I rate the company as a NINE.The sales manager is excellent. The Finance manager was friendly and offered good advice but did not list my request for a new Tag/registration. I was no sales manager is excellent. The Finance manager was friendly and offered good advice but did not list my request for a new Tag/registration. I was not able to reach the tag/title agent because she was never available. I will have an ordeal explaining to the DMV why REGAL printed a tag number on my title today,(4/25/2011) that was cancelled on March 23,2011 by my former insurance company who HAS NO CONNECTION WITH MY NEW CAR. The plate does not exist. I tried to contact the department before the temporary tag expired and was told not to worry. I have no transportation to work because REGAL did not monitor or follow-up toensure customer satisfaction aftr they received my downnpayment which was 100 dollars more than requested!!!!!! More

The purchase process was excellent and I couldnt be happier. However, I was told the vehicle would have to be inspected and detailed and I could pick it up the following day. Ive called few times today happier. However, I was told the vehicle would have to be inspected and detailed and I could pick it up the following day. Ive called few times today to get updates and was told they would call me back with an update. I called at 1130am and 1230 pm...It is now 2pm and havent been called yet. I had to take another day off to wait for the car. More

If you want to go to a dealer that will definitely send you jumping through hoops to get you into a car, then this is the place. I was sent from one person to the other, where one person couldn't do one th you jumping through hoops to get you into a car, then this is the place. I was sent from one person to the other, where one person couldn't do one thing without holding someone else's hand. I was told one thing from one person, and another when it came time to do paperwork. Now I'm not one to usually complain, but after the mixed reviews I heard about this dealership, this is the real story. Not to mention after I did get into my new car, I was bombarded with emails, junk mail, and constant phone calls about service reminders and other sales things. I understand its in the paperwork, but this is not what people want. More