Regal Honda

Two aspects of this transaction were very unsatisfactory. First. It took three hours for me to take delivery of the car even though the dealer/salesperson knew when I was arriving and we were dealing wit First. It took three hours for me to take delivery of the car even though the dealer/salesperson knew when I was arriving and we were dealing with an agreed upon price and this was a cash deal. Second. I was issued a temporary tag and advised to remind the salesperson a few days in advance if the permanent tag had not arrived. I telephoned the salesperson on August 31st to advise her that the tag had not arrived. She e-mailed me with the message that the tag agency was running behind but that she would stay on top of this issue. The temporary tag expired on September 6th and as of this writing, 1:07pm on September 9th, I have no tag. I telephoned the salesperson on September 8th to express my concern and she told me that she would call me back to let me know the status. She did not call me back but had an assistant e-mail me today saying that Regal mailed out the tag on the 8th and that I should have it on the 10th. I have a car that I cannot legally drive due to the sloppiness of the dealer. More

Third vehicle that I've leased or purchased with Billy Ray Morrison and everytime the experience has been as good as it gets. I highly recommend him to all of my family and friends. As a matter of fact, Ray Morrison and everytime the experience has been as good as it gets. I highly recommend him to all of my family and friends. As a matter of fact, I drive 40 miles each way to deal with them instead of the local dealership!!! More

Dishonest: classic bait and switch On Monday, I looked Dishonest: classic bait and switch On Monday, I looked at their web site. It showed eight Fit Sport manuals in stock priced at $16,495. (At 3pm on Dishonest: classic bait and switch On Monday, I looked at their web site. It showed eight Fit Sport manuals in stock priced at $16,495. (At 3pm on Tuesday, it still does.) Called them at 8:03pm Monday night, just after they closed at 8pm. I spoke with Mr. Patel, who confirmed they had them in stock. On Tuesday, I took off from work and drove several hours from Orlando to the dealership. When I arrived, Mr. Patel apologized, saying he had tried to call me, but hadn't written down my number correctly. (Perhaps an honest mistake.) He told me that they didn't have any in stock; they sold the last one last night. (Hmmm...after they closed. Possible, but unlikely.) I asked him how often they updated their web site inventory; he said every night. He then offered, after wasting my time for another hour, to "find one" for only $500 over their advertised price. When I pointed out that the web site still showed them in stock, and showed him the advertised price, he refused to honor it. This kind of bait and switch has been illegal for years. Alas, unscrupulous dealers such as Regal still try to sucker people into it. AVOID THEM. More

I was drawn to Regal Acura and especially both Billy Ray and Al because of a bad experience I had at another dealer. I was extremely pleased at how terrific these two gentlemen were and how we were able and Al because of a bad experience I had at another dealer. I was extremely pleased at how terrific these two gentlemen were and how we were able to do business quickly without any hitches or hassles. They are true professionals who really know how to treat a customer. Both Al and Billy Ray are real gentlemen with the "Service Gene" embedded into their DNA. I am particularly pleased with the way Billy Ray kept me informed every step of the way towards my purchase. I have never left a car dealership with my new car feeling as pleased and happy as I did on Friday evening. These two guys are the BEST. Sincerely, Bill Roy A Happy Acura Owner More

I would like to say that out of all the times we have gone to a dealer to look or buy a car, this has been by far the best experience ever. I would especially like to thank Mr. Billy Ray Morrison for be gone to a dealer to look or buy a car, this has been by far the best experience ever. I would especially like to thank Mr. Billy Ray Morrison for being such a wonderful consultant, he was extremely friendly, honest and what we liked most out of our experience with him was that he actually took the time to explain absolutely everything about the car we were purchasing, there was no rush to get us out of there, to the contrary, it was like talking to someone we already knew for a long time. I would definitely recommend anyone who is looking to buy/lease a car to take the time to go to this dealer and please ask for Billy Ray he won't dissapoint. More

I recently traded a '04 TL for a '09 TSX. This is the 4th I recently traded a '04 TL for a '09 TSX. This is the 4th Acura I've bought from Regal and negotiated with Billy Ray Morrison. Usually my first of I recently traded a '04 TL for a '09 TSX. This is the 4th Acura I've bought from Regal and negotiated with Billy Ray Morrison. Usually my first offer is within $500. of the final agreement! I've never had a warranty problem with any Acura bought from Regal, and the service and parts departments have always been professional. I'm sure I will return to Regal when it is time to trade. Gordon Hammond More

This dealership has been my sole dealer since 1999. You can shop all Acura dealers in Florida, but you always will return to Regal for the best deal. Deal means not only price, but a true concern by You can shop all Acura dealers in Florida, but you always will return to Regal for the best deal. Deal means not only price, but a true concern by it's sales staff to see that you're truly satisfied and happy with your buying experience. Billy Ray has sold me 13 cars , and understands what I want in a vehicle. It has been MY PLEASURE doing business with Sal Campisi,Jr. and his ultra-professional sales staff. Jim Miller More

From the first contact until I left with my new Acura TL, Billy Ray Morrison and Matt Greenhow and everyone else at Regal Automotive Group was friendly, honest and professional. I had purchased two new cars Billy Ray Morrison and Matt Greenhow and everyone else at Regal Automotive Group was friendly, honest and professional. I had purchased two new cars from this dealer in the prior four years. Ray Taylor, who is my service advisor, is knowledgeable, helpful and friendly. It has been a pleasure dealing with him over the years. The Regal Automotive Group offers various services such as window tinting and the installation of other accessories. In addition, their detail department is second to none thanks to Travis Lynes. The dealership is well laid out. Five stars all around. More

I first encountered Regal of Lakeland in May of 2008,I was refferred by a friend,I was about a month away from being due to give birth to my son when I almost had given up on any chance of getting into a was refferred by a friend,I was about a month away from being due to give birth to my son when I almost had given up on any chance of getting into a newer bigger car when I was introduced to Bruce Jones,one of the best car salesmen I have ever met.I told him my situation and he showed me complete understanding and treated me just like he had known me for years,not like I was just another desperate pregnant lady who walked in with no where else to go.He helped me to get into a dependable,descent and affortable car and told me to come see him again when I was ready to get something newer or bigger.I am proud to say I just traded in my 2001 PT-Cruiser and am now in a 2008 Chrysler Sebring and I will continue to return to Regal of Lakeland for all of my car needs.Thanks Bruce for all that you have done for me. More

This is the third Acura that we have purchased from this dealership. We will allways return to purchase our Acura's from this dealership only!! Billy Ray Morrison is a friendly and nice new car sales pers dealership. We will allways return to purchase our Acura's from this dealership only!! Billy Ray Morrison is a friendly and nice new car sales person. He took the time to get us a great deal, along with his sales mng. Ray Taylor in the service department goes above and beyond to take quility care of my car and my service needs. If I ever have problems with my MDX, or questions they will take the time to take care of the issues. This is a #1 dealership in my book!! Thank you to all the staff at Regal Acura. Kim McCullers MDX Owner More