Regal Honda

My first stop was to Regal Lakeland just to browse around and get an idea of what I wanted. I met Adam and had a great experience with him. He was helpful without being pushy or making me feel uncomfortable. and get an idea of what I wanted. I met Adam and had a great experience with him. He was helpful without being pushy or making me feel uncomfortable. That day I wasn't interested in anything on the lot. A few weeks later and multiple dealerships and salesman later I had finally had enough. I still had Adam's card (the only one I kept since the other dealers were less than pleasant). I called Adam and told him I was going to come back by and wanted his help. After 2 days of looking and deciding I bought my 2012 Honda Civic from Adam and told him I would see him again when I get ready to buy again. Thanks to Adam I have a car I love and had a Salesman that I will go back to as long as he is still selling cars. If it wasn't for the great customer service, friendly attitude, and overall helpfulness of Mr. Morgart I never would have gone back to buy a car from him at Regal Lakeland. More

We bought a new Honda Accord 2013, did the negotiation of price over the phone with the very pleasant JT Thomas. A very nice young man, an asset to the dealership. Went to pick up our car and met with JT Tho price over the phone with the very pleasant JT Thomas. A very nice young man, an asset to the dealership. Went to pick up our car and met with JT Thomas it was a pleasure doing business with him, would recommend him to anyone looking to by a new Honda. We traveled 70 miles from our home town to pick up the vehicle and we have 2 dealers close to where we live. More

Very knowledgeable, patient and courteous dealer. Showed us exactly what we were looking for and answered all our questions to our satisfaction. I recommend him very much. us exactly what we were looking for and answered all our questions to our satisfaction. I recommend him very much. More

My parents Went to regal to get my car fixed, ended up costing me and them more money than We thought; but even tho I was upset And having a bad day, the cashiers were so sweet to me and made my day seem costing me and them more money than We thought; but even tho I was upset And having a bad day, the cashiers were so sweet to me and made my day seem better after all. I think I am going to continue to use regal because of this great customer service experience I had. I would also like to say that Ray Taylor was nice as always. Thank you for being so kind an courteous! We need more people like you guys in the world. More

What a wonderful experience. Abraham was such a pleasant surprise from my perception of what a car salesman would be. He was extremely polite, listened to what I wanted and did everything he could to make surprise from my perception of what a car salesman would be. He was extremely polite, listened to what I wanted and did everything he could to make my wishes come true. I would highly recommend this young man if you want someone who won't pressure you and will work hard to create the right deal for your circumstances. He was extremely knowledgeable about the vehicle and after my purchase spent considerable time to make sure I understood all the functions of the vehicle. He follows up after your purchase to make sure you are happy and to answer any questions you may have. He pushed to have some of the extras I asked for completed in a limited amout of time so I could get on the road to visit my family several states away. All in all a great experience and one I would recommend to anyone. Thanks overall, to the dealership for making this a pleasant experience and kudos to the Acura sales manager, the finance manager and the service personnel for making this a great experience. Abraham was awesome - thanks so much More

Thanks to Adam, buying my Odyssey was the most stress free, smooth and timely experience I have had purchasing a new vehicle. Adam was pleasant and did not make me feel the least bit pressured. He work free, smooth and timely experience I have had purchasing a new vehicle. Adam was pleasant and did not make me feel the least bit pressured. He worked with me on pricing and was more than willing to help come up with a deal we could both live with. It was late in the day when I made my decision and began the purchase process. I had mentioned to Adam I could not see to drive at night. He was wonderful by expediting the paperwork as best he could. He also informed Larry Riddle in finance of my situation and Larry also worked as quickly as possible to get me on the road before dark. Thanks to the teamwork of Adam and Larry, I was able to make it home just as it started to get dark. Adam is such a kind and thoughtful gentleman, he called my home phone to make sure I arrived safely. I would definitely tell anyone in the market for a Honda to be sure and ask for Adam. He is definitely an asset to Regal. More

My visit to REGAL was definetly worth the two hour drive.I was greeted immediately by Chris Boswell and Marlon Jones upon arrival.It was definetly not what I expected,they were very patient and unders drive.I was greeted immediately by Chris Boswell and Marlon Jones upon arrival.It was definetly not what I expected,they were very patient and understanding of my needs.The process took less than two hours and I was on my way home with my beautiful new car.I would definetly refer all of my family and friends to REGAL,,,,,,,,,,,,,,,,,HAPPY CUSTOMER,,,,,,,,,,,,,, More

T.J was very helpful and informative from the start. He knew I was just pricing and figuring out payments with my trade from the start and he was very supportive and friendly. He did not act like I was jus knew I was just pricing and figuring out payments with my trade from the start and he was very supportive and friendly. He did not act like I was just wasting his time and even though he knew I was not going to buy that day he helped me figure out the best possible plan and way to get what I needed. When we are ready to buy our next Kia Sedona we will be buying through him. I highly recommend him! Thank you T.J for your honest help! More

Best Buying experience ever! I have been Honda owner for more than 20 years and was looking at the new redesigned 2013 Accord. Adam and his manager made me feel welcomed and valued thru the the whole buyin more than 20 years and was looking at the new redesigned 2013 Accord. Adam and his manager made me feel welcomed and valued thru the the whole buying process. Regal Lakeland takes the hassle out and makes it a fun experience! More

Sal, I have never met you, but I the mother-in-law of Sal, I have never met you, but I the mother-in-law of ....... In the past I have bought four Hondas from your Lakeland dealership. T..... against my Sal, I have never met you, but I the mother-in-law of ....... In the past I have bought four Hondas from your Lakeland dealership. T..... against my wishes suggested that we go to Lakeland to see if your dealership had a Odyssey color I liked as Clermont, where I live, did not have anything I liked. The reason I didnt want to go back to your dealership is that years ago I let Jerry G..... talk me into a dud of a vehicle...a Mitsubishi...which ended up with all kinds of problems. T.. pretty much at that time did not want to go back to your dealership, but because Gunter was gone we did and purchased a Civic. But, on Monday, November 5, I agreed to give the dealership one more try. Boz was the epitome of a gentleman and found just what I wanted on your lot. I realize T... and Gil have had encounters in the past, but I really think your people glossed over the incident that made us leave. T... was only, initially, trying to help to find out why the phones were not being answered. Gil approached T.. and me to say he had done as well as he could do with the car deal. Sal, I almost said at that point for us to leave because everything he said was in such a condescending, put -on manner. Things went from bad to worse, and I honestly thought he was going to actually become physical with ...., even (yelling at this point) . Gil made a big issue of making it sound like .... had pulled a gun on him. Yes, customers and salesmen all were hearing this, but had your manager remained calm and not started yelling like he had been done an injustice, and spoken in a normal voice, we would have been driving the van from Lakeland Honda now instead of one from Ocala Honda. I taught school for thirty years in Florida and 12 years in Polk County , and I have never witnessed nor been involved in such a childish display of anger by anyone in a responsible position as I saw in Gil. I live in a retirement community of motor home owners, and since driving into the park of 152 lots, all I have had were comments about my beautiful Odyssey...where did I get it, did I get a good deal, etc. I regret having to tell you that I tell them Honda of Ocala , a fantastic deal, smooth transaction, and a wonderful experience. I also tell them if they are in the market for a new Honda (40% of the motor home owners drive CRV's at the present) to please go to Ocala ...not Lakeland Regal Honda or Chevrolet, Acura or GMC. I simply cannot send anyone to your dealership after having such a humiliating experience with Gil. I was so dumbfounded that they DID tell us to leave and never come back...contrary to the story you were told. I am sure you will survive without ....'s business, but it is the reputation gained from this incident which eventually will make some impact on your dealership. I am seventyseven years old, but I will never the rest of life refer anyone to Lakeland Honda. I will be sending this email to my entire list which is in the hundreds. I will ask everyone who receives it to send it to their entire list as a warning of doing business with with any Regal dealership. The entire gist of the email is to let you know that the way the incident happened and what you were told happened do not in any way resemble one another. If you choose to retain Gil in your employment, then I hope he goes to an anger management class and learns to deal with all kinds of people from all walks of life in a more calm, professional manner. Shirley More