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Regal Honda

Lakeland, FL

4.5
3,815 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,815 reviews

December 27, 2023

Lied to by Sheron & Thomas and they filled out my Honda Survey.Never buy there. More

by Jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sheron Wilkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Farris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Regal Honda responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

December 23, 2023

Service took too long. When making an appointment, why must we always have to wait 2 hours or more for an oil change? Happens every time. Also no car wash again. For $69.99 More

by ZIHUA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No one
Jan 05, 2024 -

Regal Honda responded

We're sorry to hear that you had a long wait. We understand how valuable your time is and we apologize for any inconvenience.

December 22, 2023

I wasn't giving update about my wait or my car . It took my vehicle in at 8 am , they found nothing and i almost got my car the next day because they let the driver go home ?? and i had no ride to t More

by GGCRIVERA
Recommend Dealer
Yes
Employees Worked With
Jessica Torres, Jessica Torres
Jul 11, 2024 -

Regal Honda responded

Thank you for your review. Your feedback helps us to improve service for everyone.

December 18, 2023

Have been a customer since 2005. Pleasant staff. Ray is always very helpful. No issues. More

by Carolyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Greenhow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Regal Honda responded

We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve you. Have a wonderful day!

December 17, 2023

Nice waiting room And I was gifted holiday chocolates I was offered water to drink More

by philipkimrey
Recommend Dealer
Yes
Employees Worked With
Raul
Dec 18, 2023 -

Regal Honda responded

Thanks so much for sharing your feedback about our service.

December 14, 2023

Great customer service, additionally great communication skills in explaining what the service evaluation found including the cost. More

by seve70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2023 -

Regal Honda responded

Thanks so much for sharing your experience with us.

December 12, 2023

Victor listened to my needs and provided the best option that I could afford. He was helpful and attentive. More

by nicole.nauthenotary
Recommend Dealer
Yes
Employees Worked With
Victor
Dec 12, 2023 -

Regal Honda responded

Thank you so much for taking the time to share your experience at Regal We take pride in knowing our customers are happy with their store experience.

December 12, 2023

Excellent It was an excellent experience working with bass, Cheeto , promise Thomas ,Ryan. It was an excellent experience working with bass, Cheeto , promise Thomas ,and Ryan. More

by luna.luis52
Recommend Dealer
Yes
Employees Worked With
Ryan Campbell, Ryan Campbell
Dec 12, 2023 -

Regal Honda responded

Congratulations!

December 12, 2023

Chris took care of business. Originally, the wrong vehicle was on file for me. But he made sure that it was updated. Smooth sailing! Thanks Chris. More

by Orlando, JSmith
Recommend Dealer
Yes
Employees Worked With
Chris Montry, Chris Montry
Dec 12, 2023 -

Regal Honda responded

Thank you so much for this great 5-star review. We really appreciate your business.

December 12, 2023

I took it in for transmission work, I was up sold other work I didn't need More

by EDCARLEY60
Recommend Dealer
No
Employees Worked With
Austin Smith
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Dec 14, 2023 -

Regal Honda responded

Thank you for your feedback. We are very sorry that your experience was less than ideal.

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