Regal Honda

Just a great overall experience. I don't think we've ever enjoyed purchasing a vehicle as much. Raj Abraham was sincere and true to his word. Trent Turner was also a pleasure to meet and deal with we've ever enjoyed purchasing a vehicle as much. Raj Abraham was sincere and true to his word. Trent Turner was also a pleasure to meet and deal with. Thanks to Kendra as well. Next time I'm in the market for a vehicle, I'm headed to Regal.Thank you all!! More

Crooks, liers and cover up dealership. Will tell you any lie to sell. Gm is the worst!!!! Saul Jr owner also lies to you. Says one thing then leaves you hanging. No show no calls then they say your harassin lie to sell. Gm is the worst!!!! Saul Jr owner also lies to you. Says one thing then leaves you hanging. No show no calls then they say your harassing them bc your using the warranty they offer and advertise. Fraud company pls be aware. More

We had a positive experience working with Jessica Pari over the internet and decided to take the trip from Bradenton to Lakeland to look at an Odyssey. Unfortunately, when we were greeted we were immedia over the internet and decided to take the trip from Bradenton to Lakeland to look at an Odyssey. Unfortunately, when we were greeted we were immediately given to a new sales associate (an old gentlemen) who did not have any real knowledge of the Odyssey or its features. Finally, when it got down to discussing a price it seemed that we were just being left to wonder what was going on. They started with a price over $1,100 higher than what we were told over the phone. Eventually they acknowledged that error and then when we began to negotiate for a price and provided them with a guaranteed American Express offer from another dealership to match, their response was that the offer was a "LIE." I showed them the specific offer, broken down, and asked for their best price. The Sales Manager arrived and said that they would not go any lower than a price approximately $1,000 higher than the best offer we received. At that point, we left the dealership knowing that the reason they had more 2013 Odysseys than most dealers in the area is because of an inexperienced staff and an extremely poor sales management team. I would recommend looking elsewhere until they get these issues corrected. More

After researching the car we wanted on the internet for quite some time, we found our pre-owned Honda Odyssey on Regal's website. We called and spoke with Stan May, the general manager, and he put us in go quite some time, we found our pre-owned Honda Odyssey on Regal's website. We called and spoke with Stan May, the general manager, and he put us in good hands with Douglas Maynard, our sales rep. Since we live almost 100 miles away, we were a little nervous about purchasing from an out of town dealer. The car had just came in on trade and Douglas, (the guy in the hat) was very courteous and responsive to our questions and concerns. It took a few days for the car to go through the normal service checks and detail center, but Douglas was contacting us every step of the way with updates. Once the car was ready, we drove to Lakeland for a test drive and ended up buying the car. We were very happy with the financing options that we were offered and the friendly customer service we received. After driving the 100 mile trip back home, the vehicle started having problems. Although this is a used car, we started to get very concerned since we planned to drive the car to upstate NY in the coming days for vacation. We immediately called Stan back at Regal and expressed our concern. Stan handled this like a true professional! The next day, Stan sent a driver to my house with a newer model Honda Odyssey loaner car to take on our three week vacation (unheard of, right?). Rather than driving the vehicle, he had our car towed back to regal for repairs. When we returned from our vacation, our van was repaired to our complete satisfaction and returned to our door step. We are very impressed with the level of customer service from Stan and his team at Regal. It was well worth the drive to do business with these people and the company they represent! More

It was a great all around experience. I walked away with a good feeling about my new car purchase. Everyone at the dealership was very helpful. a good feeling about my new car purchase. Everyone at the dealership was very helpful. More

I was very impressed with the "real-ness" of this dealership. I live about 45 minutes away from Lakeland so it was a bit of a drive to get there. What brought me to make the drive there was the this dealership. I live about 45 minutes away from Lakeland so it was a bit of a drive to get there. What brought me to make the drive there was the friendliness of my salesperson, Darrell Rodgers. He was very matter-of-fact and all around great! I had only talked to him over the phone and through email, but it was his personality that brought me to the dealership. We were between an Acura RDX and a Honda CR-V. Darrell was not pushy when we were trying to make our decision. He was helpful in pointing out all the features in both vehicles. We decided on the 2012 Honda CR-V because it was more appropriate for us at this time in our lives. We absolutely love it! The business manager, Tom Pardo, couldn't be nicer. He made the process so easy and he was a joy to work with. Overall - we couldn't be happier! We love our new crossover and we love Regal! More

My husband had a very good experience with David. He was very helpful, pleasant, and courteous. I met David after the purchase and he was very helpful explaining all the new features of our new car (especi very helpful, pleasant, and courteous. I met David after the purchase and he was very helpful explaining all the new features of our new car (especially the Bluetooth, I didn't realize my phone had Bluetooth capability). I did find a few blemishes in the paint and David was kind enough to let us know we can come in at anytime to have the blemishes smoothed out. I would be remiss if I didn't also mention Ray Taylor and Rob Young in this comment section. Both of these gentlemen have always been very kind and courteous when I brought my last car in for service. You have a great team at Lakeland Regal Honda. Jan Mohler More

Everyone at Regal sympathized and understood the headache I was going through to find the best deal with no double talk. They were "HONEST" and emailed me my OTD price with no "ifs" "and" or "buts" When I a I was going through to find the best deal with no double talk. They were "HONEST" and emailed me my OTD price with no "ifs" "and" or "buts" When I arrived at the dealer everything went as smooth as they promised. I was amazed and relieved. I kick myself for not buying my other car through Regal. I highly recommend this dealership More

After visiting two Orlando dealerships and corresponding via email with five "nearby" dealerships, I decided to visit Regal based on reviews that I had read on this site. Lucy and I had been emailing regar via email with five "nearby" dealerships, I decided to visit Regal based on reviews that I had read on this site. Lucy and I had been emailing regarding a 2013 RDX. She emailed me the MSRP, sales price, an itemized list of taxes, tag fees, etc. and concluded the email with a final out-the-door price. When I arrived at the dealership, she introduced me to Darrell. Darrell coordinated the test drives. I expressed interest in a certified pre-owned car instead of a new vehicle and Darrell's professional demeanor never wavered. When I was ready to discuss finances, Al presented a price that was fair and I accepted the deal. I visited the dealership on a Saturday afternoon, so the sales manager and one finance manager, Mike, were extremely busy. I never felt rushed and both gentlemen were thorough in preparing and explaining the paperwork. I am often the "designated car buyer" for my family and friends. In the past 25 years, I have purchased 14 cars from 6 different car manufacturers/dealerships. This was the most businesslike, efficient experience. Even though Regal is almost 90 miles away, I will be returning to this service department for the major service appointments. More

I purchased a new 2013 CRZ. Originally I didn't have the best experience during this purchase. In my previous post I had mentioned that I had been involved in purchasing 8 vehicles from Regal in the pas the best experience during this purchase. In my previous post I had mentioned that I had been involved in purchasing 8 vehicles from Regal in the past 9 yrs. Of course there was a very good reason I had been involved it doing that much business with this dealership. As I had mentioned this purchase didn't start off with the best of experiences and I had waited for a resolve prior to my first post. I can happily say that all my issues and concerns where addressed by the dealership and their staff as I knew they would. I had confidence all along the dealership and its staff would do the right thing and as expected they did. I would definitely recommend this dealership to my friends and family and of course I will continue to do business with Regal... and by the way Bruce Knowles is the best Service Manager around. More