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Regal Honda

Lakeland, FL

4.5
3,814 Reviews
We have been family owned & operated since 1976- 43 Years & counting! We pride ourselves in delivering a different experience, you will be treated like family! The Regal Benefits: 1. Two shuttle vans for transportation. 2. 24hour Roadside assistance. 3. Window tinting & accessory installation on site. 4. Courtesy car wash & vacuum with service
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2615 Lakeland Hills Blvd

Lakeland, FL

33805

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Showing 3,814 reviews

March 20, 2024

Excellent Thank you so much Everyone and everything is always Perfect. I always leave Thankful! More

by church4usa
Recommend Dealer
Yes
Employees Worked With
Megan Shalymov Debbie
Mar 20, 2024 -

Regal Honda responded

Thank you!

March 20, 2024

The dealership and it's representatives, especially Issa, was excellent, great salesmanship, honest, extremely helpful and patient. His expertise is a great value to the company. More

by boulevard813
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Issa Bendeck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Freddy Cano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Regal Honda responded

Salesmanship, honesty, and patience are indeed invaluable qualities in a sales representative, and it's fantastic that Issa demonstrated these traits during your interaction. Having someone with expertise and a helpful attitude can truly enhance the car-buying experience and make it more enjoyable and stress-free. Thank you for taking the time to share your experience.

March 19, 2024

If i could give -10 i would. They first tried to scam me into a car. Saying they could do this price for so many months, then i get there and instead of a 5 year loan, they were More

by chelseam728
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sheron Wilkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2024 -

Regal Honda responded

We are deeply sorry to hear about your negative experience with us. It's never our intention to mislead or inconvenience our customers, and we sincerely apologize for any confusion or frustration you've encountered. We strive to provide transparent and honest service to all our customers, and it's disheartening to hear that we fell short of your expectations. Your feedback is invaluable to us, and we take it seriously as we continuously work to improve our processes and customer interactions. Please know that we are addressing the issues you've raised internally to prevent similar situations from occurring in the future. We understand the importance of clear communication and delivering on our promises, and we are committed to making things right for you. If there's anything specific we can do to rectify the situation or if you have any further concerns, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we appreciate the opportunity to regain your trust. Thank you for bringing this matter to our attention.

Mar 20, 2024 -

chelseam728 responded

Have your people be honest!!!!!!!!!!! I would have rather got a "Hey, we have been super slammed, lets set up a time for you to call and I can get that set up for you" instead I got lied to for 3 months and gas lit. If I could post the text between me and Matthew, I would. Shows his complete lack in professionalism and total incompetence to do his literal job. If I could return the car and get the money and the vehicle I traded back, this car would be sitting at your front door. This was my VERY first time buying a car from a dealership and a brand new one at that. This dealership has left nothing but a horrible taste in my mouth about how dealerships operate. I warn anyone who wants to buy a car from this establishment

March 19, 2024

This was my first purchase from a dealership and I was so anxious. Both Mathew and Camden Keller put my fears at ease and gained a forever customer. Of course their livelihood depends on selling cars but the More

by Senter.amanda
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Mackay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Camden Keller
Mar 20, 2024 -

Regal Honda responded

Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your first dealership purchase was a positive one, and we're even more delighted to have gained you as a forever customer. We understand that purchasing a car can be a daunting experience, and we're grateful for the opportunity to make it as smooth and stress-free as possible for you. Thank you for choosing Regal.

March 14, 2024

Great service and timely. Clean environment and friendly staff with snacks and water if needed. More

by scivitellojr
Recommend Dealer
Yes
Employees Worked With
Brandon
Mar 15, 2024 -

Regal Honda responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Your satisfaction means the world to us, and we look forward to serving you again in the future.

March 13, 2024

We have dealt with a lot of dealerships over the years and without a doubt the atmosphere at Regal Honda makes buying a car enjoyable and stress less. The salesmen listen to what you want and with their More

by Chuck
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Gelpi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Goulet
Mar 15, 2024 -

Regal Honda responded

We're thrilled to hear that you had such a positive experience at Regal Honda! Creating an enjoyable and stress-free atmosphere for our customers is always our goal, and we're delighted that you felt that way during your visit. Thank you for recognizing our efforts, and for choosing Regal Honda for your automotive needs.

March 10, 2024

Fantastic The workers are very attentive and provide very good treatment and service. everything on time and very good service More

by jesusricabal
Recommend Dealer
Yes
Employees Worked With
Austin Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Smith
Mar 12, 2024 -

Regal Honda responded

It's great that everything was on time and that you received top-notch service throughout your interaction. Thanks for the feedback!

March 08, 2024

Went to regal to shop for a new CRV. Thomas and his salesman Camden were excellent and listened to my wants and needs. With minimal amount of time they were able to put me in a 2024 CRV More

by GCHICKERY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Thomas Farris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Farris
Mar 07, 2024 -

GCHICKERY responded

Thanks for your help.

Mar 08, 2024 -

Regal Honda responded

It's fantastic to hear about your positive experience with Thomas, Camden, and Regal. Their attentive service and ability to meet your wants and needs efficiently are certainly commendable. Congratulations on your new 2024 CRV Sport Hybrid! It's great to know that you're already satisfied with your purchase. With Regal's track record and your continued loyalty, it sounds like you're in good hands for any future vehicle needs. Enjoy your new ride!

March 08, 2024

Megan is very knowledgeable, friendly and knows what to do at the dealership! Give her a raise! More

by BETHWALI
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Barnes
Mar 08, 2024 -

Regal Honda responded

It's wonderful to hear such high praise for Megan! Thank you for sharing your positive experience!

March 08, 2024

Oil change to 2012 Acura TSX. Mechanic did not re-install plastic cover over bottom of engine. Been 2 months, never noticed. Cant prove it. They just did not want to do the extra More

by D_H_Gore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Torres
Mar 12, 2024 -

Regal Honda responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

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