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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews
Call Service Center (863) 509-5058

286 Reviews of Regal GMC - Service Center

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October 08, 2022

Vehicle was taken to Regal GMC for a scheduled visit to provide an estimate for cost of replacement of an engine motor mount (driver's side) and possible replacement if estimate was reasonable. Estimate w More

by Eric
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Lashley
Report | Print
Nov 09, 2022 -

Regal GMC responded

Eric, thank you for your feedback. However, a diagnosis does cost time and money and the fee was agreed upon drop off.

September 16, 2022

3 times for engine light and it's on again for 2020 GMC TERRAIN. I SHOULDN'T BE HAVING THIS PROBLEM. More

by B_MKNICELY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know
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Sep 22, 2022 -

Regal GMC responded

We agree, please call us asap to schedule an appointment.

August 30, 2022

A wonderful dealership we have owned General Motors vehicles for years you guys are the same as my Dealership as in Maine take good care of your customers thanks More

by Bobdod_bobdog_bobdog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Something Smith sorry forgot his name 5
Report | Print
Sep 22, 2022 -

Regal GMC responded

Thank you for choosing Regal GMC!

August 27, 2022

One gets the impression an effort is being made treat the customer in a professional manner. More

by Watsondgeo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
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Sep 22, 2022 -

Regal GMC responded

Thank you for choosing Regal GMC!

July 30, 2022

My rep at check in was so awesome. She gave up her detail time for me More

by hotchkissmasonry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
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July 29, 2022

Chrissy was very helpful. They found the problem with the tire and replace the tire. Chrissy kept me in contact all the time. More

by Dick Murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Levi Dillard
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July 23, 2022

Very pleased with the service given me in my recent service. The service manager was great, He is an asset to your service department, More

by n0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Austin
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June 30, 2022

I believe everyone did a great job and they did it quickly. I appreciate it More

by Jason W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
Report | Print
Jul 01, 2022 -

Regal GMC responded

Thank you for choosing Regal!

June 23, 2022

Chrissy was very helpful. She told me that they didn't have enough parts ordered so I would have to come back. More

by Dick Murray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Campisi Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sonny Glover
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner
Report | Print
Jun 23, 2022 -

Regal GMC responded

Thank you for choosing Regal!

June 16, 2022

Paid 84k for a car. No loaners to provide. Didn’t address my issue either regarding transmission shifting issues. More

by csi1985
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not applicable
Report | Print
Jun 16, 2022 -

Regal GMC responded

Unfortunately, there is a worldwide shortage of vehicles. We have a very limited number of loaners available, often amounting to none. However, we would like to look into why your concerns were not addressed but are unable to do so with the information provided. Please contact Customer Service Manager, Alaina Southern at 863-333-4633.

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