Regal GMC - Service Center

We have purchased three new trucks and one second hand car and it seems service is going downhill. We are not happy with the service we recently received having had to make two trips all the way to Lakel car and it seems service is going downhill. We are not happy with the service we recently received having had to make two trips all the way to Lakeland inspire of making an apointment. More

Service department was well staffed and provided excellent customer service. I was early for my appointment and they got me in right away. Communications were good from the beginning. This following excellent customer service. I was early for my appointment and they got me in right away. Communications were good from the beginning. This following is not a complaint or gripe, just a suggestion. An estimate on time to complete the work would be nice. Nothing binding, just a rough time to help plan out a day-how long will I be without a vehicle, should I wait for it or make other arrangements? More

Austin was our sales person. He was excellent. Knowledgeable, friendly and not pushy. Definitely made the experience better than expected. Mike was sales manager. Good guy. He was excellent. Knowledgeable, friendly and not pushy. Definitely made the experience better than expected. Mike was sales manager. Good guy. More

Fast and handled all concerns/requests as scheduled. Sent out communication for each guide to when the vehicle would be completed. Sent out communication for each guide to when the vehicle would be completed. More

This was the first visit with a problem, I can in for an oil change and a key made. The wait time was over 3 hours. I was told there was a problem with programming the key. oil change and a key made. The wait time was over 3 hours. I was told there was a problem with programming the key. More

All I can say about these guys is if there is a deal to be made they will find it. When everyone else said no they said yes. That being said I did have to meet there terms. Such as down payment and what ha be made they will find it. When everyone else said no they said yes. That being said I did have to meet there terms. Such as down payment and what have ya. Make sure you look over everything Remember it's a used car lot just the same. Thanks everyone for all your hard work More

Chris and the team were great it was super busy but I didn't get my car the next day with super service didn't get my car the next day with super service More

Vehicle was taken to Regal GMC for a scheduled visit to provide an estimate for cost of replacement of an engine motor mount (driver's side) and possible replacement if estimate was reasonable. Estimate w provide an estimate for cost of replacement of an engine motor mount (driver's side) and possible replacement if estimate was reasonable. Estimate was $1000, so replacement was declined. At pick up, I was charged $96 for "diagnostic services" that were not requested since diagnostic services had been completed previously. The service representative was difficult to reach, curt, and condescending. All previous experiences with Regal GMC have been very good, so this was a very disappointing visit. More

3 times for engine light and it's on again for 2020 GMC TERRAIN. I SHOULDN'T BE HAVING THIS PROBLEM. TERRAIN. I SHOULDN'T BE HAVING THIS PROBLEM. More

A wonderful dealership we have owned General Motors vehicles for years you guys are the same as my Dealership as in Maine take good care of your customers thanks vehicles for years you guys are the same as my Dealership as in Maine take good care of your customers thanks More