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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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July 19, 2023

Same code arrived on my dash after paying 1,000 to repair the code p20ee More

by Juan Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alondra Sandoval
Jul 20, 2023 -

Regal GMC responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to talk about your feedback further. Levi Dillard Service Director will be reaching out to you.

July 13, 2023

Service was fast, fair priced and very efficient. Chrissy went overboard to help me out and get my car repaired. I will return to have my GMC Terrain serviced in the future. The waiting area was nice More

by DENNISBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jul 14, 2023 -

Regal GMC responded

Thanks for the feedback Dennis, See you next time 😁

July 02, 2023

Took my car in 3 times for the same issue w/in my 90 day period only for them to leave me stranded this weekend without a way to get around. Either they don't know how to fix the issue, or they are patching More

by tcushnie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember names but names in my care are irrelevant, it's the way the company do business
Jul 03, 2023 -

Regal GMC responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and have notified our Service Director - Levi Dillard and he will be in touch with you.

June 19, 2023

They were nice an tried to understand my situation worked with us to get the best possible deal we could More

by jimdunn215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug , Levi Dillard, Alondra Sandoval
Jun 19, 2023 -

Regal GMC responded

It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you.

June 08, 2023

service tech try to talk me out of a warraty repair. lazzy. i went to another dealership, no problem no delay. More

by kitofig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Levi Dillard
Jun 09, 2023 -

Regal GMC responded

Thank you for your feedback, we will notify management and will address this with our staff.

May 25, 2023

Once again Alondra has proven herself to be a valuable employee. She is very genuine in her approach and I always feel like she is very sincere in her desire to help me. She never acts like she is just do More

by kshaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Sandoval
May 26, 2023 -

Regal GMC responded

Alondra is one of the best! We have a great team in Honda.

May 25, 2023

Jessica Torres service advisor took such excellent care with me. She was such a pleasure to work with. Everyone in this office is very kind and helpful. I have been coming here for 4 years now since I boug More

by EMAIL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Torres,Ray Taylor, Austin,Chrissy,Amy.
May 26, 2023 -

Regal GMC responded

Thank you for trusting Jessica and Regal with your service needs.

May 09, 2023

Very pleasant Austin was very knowledgeable and attentive in the purchase of my vehicle and help us get in and out of the dealership in a short time frame. More

by CHISM9505@AOL.COM
Recommend Dealer
Yes
Employees Worked With
Austin Carrigan
May 09, 2023 -

Regal GMC responded

Congratulations on your new purchase!

April 24, 2023

They did not fix are truck after 4 thousand dollars it’s not fixed it’s still doing the same thing More

by TCONFERE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Levi Dillard, Alondra Sandoval
Apr 25, 2023 -

Regal GMC responded

Thank you for your feedback, I’d like to hear more about your experience. You can reach out to the Customer Service Manager Janni Rivera 863-333-4686.

April 21, 2023

I love Sal. He is so darn cute. And he is a good tennis player. More

by BWALKER13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Great service dept
Apr 28, 2023 -

Regal GMC responded

We love Sal too! I'll make sure to pass along the compliment 😁

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