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Regal GMC - Service Center

Lakeland, FL

3.9
283 Reviews

283 Reviews of Regal GMC - Service Center

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October 27, 2023

Chris is very friendly and professional. He took his time to explain to me what was the issue.. I have another appointment with Chris again for a transmission flush.. More

by carlostorres706
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Montry
Oct 30, 2023 -

Regal GMC responded

We really appreciate your business and helping to share the word about Chris.

October 24, 2023

Great people to look after customers. Always attentive, on time and helpful. Chrissy Hartman is the very best at her job and I wouldn’t go anywhere else for service. More

by BUDDY8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Regal GMC responded

It’s great to hear that you had a positive experience with Chrissy, she's a customer favorite.

September 28, 2023

Very attentive and quick, relaxing chairs Jessica made sure I knew where everything was and about the complimentary snacks and water More

by ffy2k73
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 04, 2023 -

Regal GMC responded

Thank you so much for taking the time to leave an excellent review. We really appreciate your business.

August 17, 2023

Very good customer service everything was perfect I have a diesel truck GMC and it’s hard to find good mechanics and I’m glad I took my truck to y’all. I was out of town I’m from Texas and in no time More

by Mrsheetmetalconstrution
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2023 -

Regal GMC responded

Thank you for trusting Regal with your service needs.

Aug 22, 2023 -

Regal GMC responded

Thank you for trusting Regal with your service needs.

July 30, 2023

Darrel is great! We have worked with him for years. We will definitely be back! More

by BRANTJLANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Regal GMC responded

Thanks so much for sharing your experience with us.

July 27, 2023

Dealer didn't verify that they had the proper parts even though I made the appointment a week in advance. If they would have notified me I wouldn't have wasted half a day and gallons of gas. The appointment More

by Unsatisfied customer
Recommend Dealer
No
Employees Worked With
Megan Barnes
Jul 28, 2023 -

Regal GMC responded

Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We will use the feedback to make us better and to ensure this doesn’t happen again.

July 25, 2023

Came for an oil and transmission fluid change. My service representative, Megan Barnes, noticed on my service record that my transmission fluid had already been previously changed several months a More

by mohrwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Barnes, Alondra Sandoval
Jul 26, 2023 -

Regal GMC responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again soon.

July 19, 2023

Same code arrived on my dash after paying 1,000 to repair the code p20ee More

by Juan Gonzalez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alondra Sandoval
Jul 20, 2023 -

Regal GMC responded

Thank you for posting a review and we’re sorry to hear that your experience was not up to standard. We would like the opportunity to talk about your feedback further. Levi Dillard Service Director will be reaching out to you.

July 13, 2023

Service was fast, fair priced and very efficient. Chrissy went overboard to help me out and get my car repaired. I will return to have my GMC Terrain serviced in the future. The waiting area was nice More

by DENNISBLACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jul 14, 2023 -

Regal GMC responded

Thanks for the feedback Dennis, See you next time 😁

July 02, 2023

Took my car in 3 times for the same issue w/in my 90 day period only for them to leave me stranded this weekend without a way to get around. Either they don't know how to fix the issue, or they are patching More

by tcushnie1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don't remember names but names in my care are irrelevant, it's the way the company do business
Jul 03, 2023 -

Regal GMC responded

We apologize for any inconvenience or frustration you may have experienced. We would like to address your specific concerns and have notified our Service Director - Levi Dillard and he will be in touch with you.

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