Regal GMC - Service Center

When I arrived, there was a long line of vehicles waiting to be checked-in for service. I waited approximately 30 minutes to drop off the car. During this time, I noted that there was little activity or effo to be checked-in for service. I waited approximately 30 minutes to drop off the car. During this time, I noted that there was little activity or effort among the employees to check customers in and move the line along. My concerns about certain issues with my vehicle were not appropriately addressed. For instance, the operation of my side-view mirrors stutter when they fold in and out when locking the vehicle. The dealership claims this could not be replicated but it happened as soon as I went to get in the car from picking it up at the dealership. Additionally, a rear trunk button, which was deteriorated (manufacturing defect), was not replaced, and no coherent reason was given why this would not be replaced under warranty. As for the condition of the car upon its return to me, it was unwashed with handprints from the technician on the chrome and hood. This is unacceptable considering I paid over $700 to have the 30,000 mile service performed and that carwashs are supposed to be included as a 'perk' from having bought the vehicle there. The dealership does not offer loaner vehicles. I paid $80,000 for a new GMC Yukon SLT in 2021. One would think that there would be some preference and consideration given to customers who purchased high-value vehicles at the dealership to make them feel more valued than someone who bought a used Honda Civic. I've paid substantially less for Mercedes, BMW, and Volvos and other high-end luxury vehicles and have been provided with a courtesy vehicle for simple oil changes. The More

Rob was professional and courteous. He kept be updated on timing, gave me my estimate and all is well. He kept be updated on timing, gave me my estimate and all is well. More

Everybody was attentive to my needs really appreciate the service I would recommend others for their service needs service I would recommend others for their service needs More

Took car of my detail with good quality. The shuttle service was very good Thanks The shuttle service was very good Thanks More

Absolutely zero communication made on dealership side. Called several times and no answer. Needs better communication Called several times and no answer. Needs better communication More

Shalymov and the team at Regal GMC were outstanding. They updated me on any issues that needed to be addressed. He continuously worked with me around my busy schedule. He explained everything to me in l They updated me on any issues that needed to be addressed. He continuously worked with me around my busy schedule. He explained everything to me in language that I understood. Shalymov is a great service representative and my wife and I really enjoy working with him. More

They got my part and fixed my car very quickly. Had to order my part Had to order my part More

Ray is always so helpful and is always honest with me when it comes to my vehicle's needs when it comes to my vehicle's needs More

We dropped our car off on Friday for an oil change and to check a few things out and kept my car overnight. I could not get anyone to communicate with me and we were leaving on a trip on Monday. Very frustra check a few things out and kept my car overnight. I could not get anyone to communicate with me and we were leaving on a trip on Monday. Very frustrating. We called and texted at least 25 times. Finally had to drive up there and demand our car and they hadn't done anything on Saturday More

Thank you for asking my opinion. I’m greatly disappointed with Regal GMC. I’ve give them an opportunity to make right by a sale and they have dropped the ball twice. Please don’t sel I’m greatly disappointed with Regal GMC. I’ve give them an opportunity to make right by a sale and they have dropped the ball twice. Please don’t sell a paint protectant for $1000 and not apply it. I drive almost two hours to have my vehicle serviced and maintained where it was purchased for maximum protection with stability of same service/company each visit. I will not recommend Regal GMC to anyone I care about. We are all out here living on a prayer and getting robbed by hungry salesmen with zero follow through. 0/10 would not recommend. More