Back

Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

Sort by
December 29, 2023

Was unable to get a hold of my service adviser. When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update. More

by Jack214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Regal GMC responded

Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention.

December 24, 2023

Very professional, easy negotiations, clean dealership, friendly staff Austin and Ryan made my buying experience easy. More

by s2ugots
Recommend Dealer
Yes
Employees Worked With
Austin
Jan 05, 2024 -

Regal GMC responded

Congratulations!

December 19, 2023

When I arrived, there was a long line of vehicles waiting to be checked-in for service. I waited approximately 30 minutes to drop off the car. During this time, I noted that there was little activity or effo More

by csi1985
Recommend Dealer
No
Jan 05, 2024 -

Regal GMC responded

Thank you for taking the time to share your experience. We're sorry to hear that your recent visit wasn't up to your expectations. We take all feedback seriously, and we appreciate your honest feedback.

December 19, 2023

Rob was professional and courteous. He kept be updated on timing, gave me my estimate and all is well. More

by bugsman
Recommend Dealer
Yes
Employees Worked With
Rob Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Jan 05, 2024 -

Regal GMC responded

Thank you so much for taking the time to review us.

December 15, 2023

Everybody was attentive to my needs really appreciate the service I would recommend others for their service needs More

by SAVEGRACEFAITH1977
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chrissy Hartman
Dec 18, 2023 -

Regal GMC responded

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again .

December 14, 2023

Took car of my detail with good quality. The shuttle service was very good Thanks More

by LARRYSALIS
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Young
Dec 18, 2023 -

Regal GMC responded

Thank you.

December 14, 2023

Absolutely zero communication made on dealership side. Called several times and no answer. Needs better communication More

by KIMHEFNER99
Recommend Dealer
No
Employees Worked With
Chris and Austin
Dec 18, 2023 -

Regal GMC responded

We would like the opportunity to investigate your feedback further. Please feel free to reach out to customerservice@regallakeland.com or call 863-333-4686 with any further comments or concerns you wish to share.

December 14, 2023

Shalymov and the team at Regal GMC were outstanding. They updated me on any issues that needed to be addressed. He continuously worked with me around my busy schedule. He explained everything to me in l More

by BELLNIESHA
Recommend Dealer
Yes
Employees Worked With
Shalymov
Dec 18, 2023 -

Regal GMC responded

We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit.

December 14, 2023

They got my part and fixed my car very quickly. Had to order my part More

by Billie
Recommend Dealer
Yes
Employees Worked With
Austin with the blonde hair
Dec 18, 2023 -

Regal GMC responded

We’re so happy to hear you had a great experience at Regal. Thank you!

December 05, 2023

Ray is always so helpful and is always honest with me when it comes to my vehicle's needs More

by Apwinters5
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ray Taylor
Dec 08, 2023 -

Regal GMC responded

Thank you for trusting Regal Honda with your service needs.

...
4
...