Regal GMC - Service Center

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the first time I have not given 5 stars for service. More

Making a appointment for services was easy Done Austin Smith is the go to man Smith is the go to man More

Took 35 minutes to do paper work after job done Car done and set outside the door 35 minutes before I could get paperwork to pay bill and be on my way and set outside the door 35 minutes before I could get paperwork to pay bill and be on my way More

Poor communication and xxu with dealership. with vehicle in shop for 8 days Poor communication with vehicle in shop for 8 days Poor communication More

Wilson was very helpful and understand what I want done. Did a great job fixing my logon screen after the service. Very positive and helpful people Did a great job fixing my logon screen after the service. Very positive and helpful people More

Great Don't have a lot of time but great Don't have a lot of time but great except no car wash to use of time but great except no car wash to use More

Did not give me enough information that the part was on back order and I had a option to use a none GM part. back order and I had a option to use a none GM part. More

Was unable to get a hold of my service adviser. When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update. When I called I would get the run around and never got an update until it was completed. Had to call several times and still got no update. More

Very professional, easy negotiations, clean dealership, friendly staff Austin and Ryan made my buying experience easy. friendly staff Austin and Ryan made my buying experience easy. More

When I arrived, there was a long line of vehicles waiting to be checked-in for service. I waited approximately 30 minutes to drop off the car. During this time, I noted that there was little activity or effo to be checked-in for service. I waited approximately 30 minutes to drop off the car. During this time, I noted that there was little activity or effort among the employees to check customers in and move the line along. My concerns about certain issues with my vehicle were not appropriately addressed. For instance, the operation of my side-view mirrors stutter when they fold in and out when locking the vehicle. The dealership claims this could not be replicated but it happened as soon as I went to get in the car from picking it up at the dealership. Additionally, a rear trunk button, which was deteriorated (manufacturing defect), was not replaced, and no coherent reason was given why this would not be replaced under warranty. As for the condition of the car upon its return to me, it was unwashed with handprints from the technician on the chrome and hood. This is unacceptable considering I paid over $700 to have the 30,000 mile service performed and that carwashs are supposed to be included as a 'perk' from having bought the vehicle there. The dealership does not offer loaner vehicles. I paid $80,000 for a new GMC Yukon SLT in 2021. One would think that there would be some preference and consideration given to customers who purchased high-value vehicles at the dealership to make them feel more valued than someone who bought a used Honda Civic. I've paid substantially less for Mercedes, BMW, and Volvos and other high-end luxury vehicles and have been provided with a courtesy vehicle for simple oil changes. The More