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Regal GMC - Service Center

Lakeland, FL

3.9
283 Reviews

283 Reviews of Regal GMC - Service Center

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June 28, 2020

job well done I found the people to be friendly and caring. Chrissy was very nice and worked quickly to ask me why I was there and to have the work completed. More

by CHARLES.HUCKABAY1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrssy
Jul 02, 2020 -

Regal GMC responded

Thank you Charles!

June 28, 2020

Great service with great advisors that really care and make sure you understand everything. Would definitely recommend to all my friends and family, and will definitely be back! More

by MEGANPEARSON1414
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Jul 02, 2020 -

Regal GMC responded

Thank you Megan!

June 28, 2020

GREAT Service & knowledgeable people!Everyone I've dealt GREAT Service & knowledgeable people! Everyone I've dealt with, knows their job & does it well!! I would recommend Regal GMC to anyone looking for a More

by ladylakeland53
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 02, 2020 -

Regal GMC responded

Thank you for taking the time to let us know how we are doing! We agree that Alex is the best!

June 28, 2020

Repairs took longer than dealership initially projected Repairs took longer than dealership initially projected (3 extra days) so they offered me a rental. I politely refused in goodwill, hoping it would More

by BRADR17
Recommend Dealer
No
Employees Worked With
Robert Young
Jul 02, 2020 -

Regal GMC responded

Brad, We apologize for the inconvenience in the delay of your car being completed, if you wanted an additional discount in lieu of the rental, you should have discussed this with your service advisor. Unfortunately, this isn't typically done, as we have vehicles we specifically set aside for customer use. This is to ease the burden of inconvenience while your vehicle is in the shop. If you would like to discuss please contact Alaina Southern at 863-333-4633

June 17, 2020

My car was due for six month cleanup And it was a great job. Also several updates were taken care of in a timely manner. More

by Tammy leslie
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in service department
Jun 17, 2020 -

Regal GMC responded

Thank you for the 5-star review Tammy! We appreciate your comments and look forward to working with you again!

June 13, 2020

The one thing that I really like is that when I call about a problem they always get me right in . They always inform me about everything that they found while I’m waiting and send me a text telling m More

by LHATLEY57@hotmail. Com
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 17, 2020 -

Regal GMC responded

Thank you for the 5-star review! We appreciate your feedback and look forward to working with you again on any vehicle servicing needs that you may have!

June 06, 2020

Ray is always a pleasure to deal with. He is always professional, friendly and helpful. He takes the time to listen to and to understand any concerns I have with my vehicle. More

by GINACHELL
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Jun 08, 2020 -

Regal GMC responded

Thank you, Ray is a pleasure to have on our team. Thank you for choosing Regal!

May 26, 2020

DON'T GO HERE!!!!!!!!!!!!!!!!!!!! I will NEVER use this establishment again ! I was told my new car with 30, 000 miles needed almost a thousand dollars worth of work that it DID NOT More

by Crystal4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
alex
May 24, 2020

Chrissy is very informative and helpful. SHE listens and make sure repairs are completed to your satisfaction , and will make sure you are completely satisfied More

by PRETTYBROWNEYESCCP
Recommend Dealer
Yes
Employees Worked With
CHRISSY, in express service
May 29, 2020 -

Regal GMC responded

We agree that Chrissy goes the extra mile with her customers!

May 18, 2020

People are great. People are great. People are great. People are great. Thank's for your help with the new truck what else can I say More

by WANDAMAC
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Hughes
May 19, 2020 -

Regal GMC responded

Thank you for taking the time to leave us feedback!

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