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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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June 30, 2020

6-month paint protection application As usual, the dealership provided quality service in a timely manner and I was well pleased with the results. Had to return shortly after leaving the More

by JOEL.SLIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Brown
Jul 02, 2020 -

Regal GMC responded

Thank you Joel for the 5-star rating as well as the feedback on your recent service department visit!

June 29, 2020

Chrissy is the best. Very attentive to my concerns and always willing to help get my car serviced. She always goes out of her way! More

by KCOUTURE1
Recommend Dealer
Yes
Employees Worked With
Chrissy
Jul 02, 2020 -

Regal GMC responded

We love Chrissy and agree that she always goes above and beyond for her customers!

June 29, 2020

Very professional service with a smile. My service writer Rob Young is excellent and really listens to my concerns. He ensures appropriate maintenance is recommended. Plus a free car wash! More

by guyhallutah
Recommend Dealer
Yes
Employees Worked With
Rob Young
Jul 02, 2020 -

Regal GMC responded

Thank you for the positive feedback!

June 28, 2020

job well done I found the people to be friendly and caring. Chrissy was very nice and worked quickly to ask me why I was there and to have the work completed. More

by CHARLES.HUCKABAY1951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrssy
Jul 02, 2020 -

Regal GMC responded

Thank you Charles!

June 28, 2020

Great service with great advisors that really care and make sure you understand everything. Would definitely recommend to all my friends and family, and will definitely be back! More

by MEGANPEARSON1414
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Jul 02, 2020 -

Regal GMC responded

Thank you Megan!

June 28, 2020

GREAT Service & knowledgeable people!Everyone I've dealt GREAT Service & knowledgeable people! Everyone I've dealt with, knows their job & does it well!! I would recommend Regal GMC to anyone looking for a More

by ladylakeland53
Recommend Dealer
Yes
Employees Worked With
Alex
Jul 02, 2020 -

Regal GMC responded

Thank you for taking the time to let us know how we are doing! We agree that Alex is the best!

June 28, 2020

Repairs took longer than dealership initially projected Repairs took longer than dealership initially projected (3 extra days) so they offered me a rental. I politely refused in goodwill, hoping it would More

by BRADR17
Recommend Dealer
No
Employees Worked With
Robert Young
Jul 02, 2020 -

Regal GMC responded

Brad, We apologize for the inconvenience in the delay of your car being completed, if you wanted an additional discount in lieu of the rental, you should have discussed this with your service advisor. Unfortunately, this isn't typically done, as we have vehicles we specifically set aside for customer use. This is to ease the burden of inconvenience while your vehicle is in the shop. If you would like to discuss please contact Alaina Southern at 863-333-4633

June 17, 2020

My car was due for six month cleanup And it was a great job. Also several updates were taken care of in a timely manner. More

by Tammy leslie
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex in service department
Jun 17, 2020 -

Regal GMC responded

Thank you for the 5-star review Tammy! We appreciate your comments and look forward to working with you again!

June 13, 2020

The one thing that I really like is that when I call about a problem they always get me right in . They always inform me about everything that they found while I’m waiting and send me a text telling m More

by LHATLEY57@hotmail. Com
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 17, 2020 -

Regal GMC responded

Thank you for the 5-star review! We appreciate your feedback and look forward to working with you again on any vehicle servicing needs that you may have!

June 06, 2020

Ray is always a pleasure to deal with. He is always professional, friendly and helpful. He takes the time to listen to and to understand any concerns I have with my vehicle. More

by GINACHELL
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
Jun 08, 2020 -

Regal GMC responded

Thank you, Ray is a pleasure to have on our team. Thank you for choosing Regal!

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