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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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September 29, 2024

Muy ocupado aunque tengas cita tienes q esperar demasiad y cuando esperas te dicen no tienen las piezas More

by SORU27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Regal GMC responded

Thank you for your feedback.

September 26, 2024

I was salesman. Victor was very hospitable and he knew how to do his job and he treated us like family from start to finish. More

by Mclendoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
Sep 26, 2024 -

Regal GMC responded

We can’t thank you enough for taking the time to share your feedback with us.

September 22, 2024

This was our first time @ Regal & every person we were in contact with was always very polite & courteous. More

by armjoy72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Plummer , Moises Nevarez
Sep 26, 2024 -

Regal GMC responded

Thank you. We hope to see you again!

August 21, 2024

Best dealership in town! They always take good care of my family and we will always go back! More

by CYBULSKIS23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2024 -

Regal GMC responded

Thank you for the kind words!

July 25, 2024

Took my tuck to Regal GMC for the first time and I was impressed by this dealership. Ray Taylor was my service advisor and handled my unique issue with a sense of urgency and care. I couldn't have receive More

by sandydrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Regal GMC responded

Thanks for sharing your positive review of Regal. Feedback like yours is valued by every team member here.

July 19, 2024

I bought my 2018 GMC Traina I love it like New. The guy was very nice that sold it to me and I go back for a new one. More

by Geri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Regal GMC responded

Congratulations! I hope you love it!

June 14, 2024

Adviser said couldn’t get a new tire, only asked to check it out to see if one was needed More

by virs3691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Think it was Raul, was nice but didn’t understand what was being asked to check on.
Jun 25, 2024 -

Regal GMC responded

Thank you!

June 04, 2024

Poor communication with service advisor and poor results with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time More

by Lakeland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chrissy Hartman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2024 -

Regal GMC responded

Thank you for sharing your experience with us. We deeply regret the inconvenience and frustration you faced with your vehicle's repairs and the lack of communication from our service advisors. It's disheartening to hear that despite multiple attempts, we were unable to resolve the issue and that you felt treated as an inconvenience. We are however pleased to hear that our courtesy driver made a positive impact during this challenging time. Your feedback is invaluable, and we will use it to improve our service standards and ensure that such situations are handled with more empathy and professionalism in the future. Please reach out directly to our Service Manager - Jeff Soloj at 863-577-3133 so we can discuss your experience further or provide me with your information and we will reach out to you.

May 31, 2024

Every time I go and need service on my truck I am treated with Wonderful customer service and care always in and out problem solved thank you Austin Smith More

by tinar95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin smith
Jun 10, 2024 -

Regal GMC responded

I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback.

May 26, 2024

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. More

by KPARC1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Regal GMC responded

Thank you for sharing your feedback.

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