Regal GMC - Service Center

Best dealership in town! They always take good care of my family and we will always go back! They always take good care of my family and we will always go back! More

Took my tuck to Regal GMC for the first time and I was impressed by this dealership. Ray Taylor was my service advisor and handled my unique issue with a sense of urgency and care. I couldn't have receive impressed by this dealership. Ray Taylor was my service advisor and handled my unique issue with a sense of urgency and care. I couldn't have received better service. Everyone there was polite and friendly. More

I bought my 2018 GMC Traina I love it like New. The guy was very nice that sold it to me and I go back for a new one. The guy was very nice that sold it to me and I go back for a new one. More

Adviser said couldn’t get a new tire, only asked to check it out to see if one was needed it out to see if one was needed More

Poor communication with service advisor and poor results with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time with warranty repairs. Regal had my truck in 2 times for same problem. First fix truck ran 1 day, failed. 2nd fix truck ran 7 days, failed. 3rd time took to different dealership. 20+ days in rental car from Regal Still didn’t fix vehicle. Called corporate GM, opened a case, they advised to use different dealership. NEW dealer repaired vehicle in 2 days, communicated thoroughly, and truck has been running for the past 3 weeks with no issue. Fingers crossed. Now I understand, it may be a GM issue, or a fail in the machine, but the service advisors at Regal had no empathy, tact or mindfulness…I almost felt like I was an inconvenience to them. The kindest person at the whole place was the courtesy driver taking me home the second time. She was an angel! More

Every time I go and need service on my truck I am treated with Wonderful customer service and care always in and out problem solved thank you Austin Smith with Wonderful customer service and care always in and out problem solved thank you Austin Smith More

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. I waited a reasonable amount of time for an oil change and tire rotation. More

Great experience and helpful staff. They do a great job taking care of my Yukon. They do a great job taking care of my Yukon. More

Excellent service advisor! Wait was not bad. Service advisor even had vehicle parked & ready to go ! Wait was not bad. Service advisor even had vehicle parked & ready to go ! More

Worst experience since I purchased my 2020 Acadia. I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the servic I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the service advisor would be right with me. The service advisor came out about 15 minutes after the first person. My appointment was to replace my windshield wipers front and back and change my oil. I waited 4 1/2 hours until the service agent returned as I waited in the waiting area. He returned to to tell me that they recommended a transmission fluid change and a tire balance. I found that odd as the tires were new and balanced and aligned. The car was also just Certified. How can that need a Transmission flush? I opted for the fluid flush and ask the service agent how long it would take since I had already been there for 3 1/2 hours. He told me 30 minutes. I waited over an hour before he told me they were pulling the car back in for the service. I do not blame the service agent as for an hour or long he and the service mgr. were the only two working the drive. Also when I got in the car, the oil read 8% and the change oil soon message was on the screen. This all would have been ok had had I not pick up my wife who was waiting for me at the Watson clinic cancer center. More