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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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February 10, 2021

Horrible. There service people called me a liar don’t go to them they have the worst customer service I have ever experienced. I would go out of my way to not visit them More

by tilliet4u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Rosario
Feb 11, 2021 -

Regal GMC responded

Thank you for your feedback, we would like to look into this further. Would you please reply back with your name and telephone number or reach out to Customer Service Manager, Alaina Southern at 863-333-4633 or alaina.s@regallakeland.com

February 04, 2021

Angelo in the service Department gave me and my family great customer service . We are new in the area and what a blessing to have Angelo help us . We will be back . Thank you Angelo ! More

by Cynthia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angelo
Feb 05, 2021 -

Regal GMC responded

Thank you Cynthia, see you next time :)

February 04, 2021

Alex Roseria and Exceptional Service Technicians never left me unsatisfied, as for Regal sold me the car and now played off! Exter finance does not reflect Regal Standards. Only problem drop that finance More

by FELISIA.MASON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Feb 05, 2021 -

Regal GMC responded

Thank you Felisa, we will look into this. We work with over 70 different banks and want our customers to have choices they like!

January 27, 2021

Great service by Alex. He kept me informed during the process and was extremely professional. I will definitely recommend him to family and friends well done More

by JRBOLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Jan 29, 2021 -

Regal GMC responded

Thank you!

January 22, 2021

Every one is very friendly, especially Chrissy and I got my oil changed fairly quickly. I also received discounts which were very appreciated even though I had left mine at home. More

by RWBUCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Jan 25, 2021 -

Regal GMC responded

Thank yoU!

January 19, 2021

Outstanding service from the service advisor whom was on vacation to the technician that performed the work on the vehicle. The technician took the time to explain the engine failure in detail. The advisor More

by RAY68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor service advisor
Jan 20, 2021 -

Regal GMC responded

Thanks, Glad to have you back on the road!

January 15, 2021

Everyone at regal is like family to me . . They are always nice and help you with everything. I always feel at home every time I have to go there. More

by kimmy556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Carrigan , Pedro Jenner, Michael Hughes, Alex Rosario, Lisa Cheshire
Jan 18, 2021 -

Regal GMC responded

We love to hear that from our customers!

January 14, 2021

Always a pleasure to bring our car in there for service when we’re down here in Florida, always have friendly people who agree this and the servicemen are terrific More

by GINZEEK2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Jan 18, 2021 -

Regal GMC responded

Thank you for choosing to service with Regal when you are in our area!

January 12, 2021

Car was picked up, oil was changed, latch on moon-roof was replaced, Ecoblock not done. blah blah blah blah blah blah blah blah blah More

by JBRYAN30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelli (Ho-Hum) promised work, not done , Alex Rosario
Jan 12, 2021 -

Regal GMC responded

Please contact Alaina Southern, Customer Service Manager at 863-333-4633 to discuss any issues you may have had with the Ecoblock

December 22, 2020

Very professional and extremely courteous, I felt very comfortable dealing with them. They were honest with with regards to quoted service issues on my vehicle More

by LREDSHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Young
Dec 28, 2020 -

Regal GMC responded

Thank you for taking the time to leave us feedback! We look forward to working with you again on any sales/service needs that you may have!

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