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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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April 24, 2021

I am pleased with my experience at this location. I truly happy with them all their . They make me feel good. I will be back again .thank you More

by pbaker148
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Apr 26, 2021 -

Regal GMC responded

Thank you for choosing Regal for your vehicle's service needs!

April 21, 2021

They do not call back when promised. They do incomplete service work. They are not attentive. They do not appear to be truthful when issues or problems are brought to their attention. More

by CAHIG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Rosario
Apr 21, 2021 -

Regal GMC responded

We apologize for the inconvenience and would like to access your service records so we can look into this more. Please reply back privately with your name & telephone number or email alaina.s@regallakeland.com

April 20, 2021

They didn’t listen to me and did not fix the problem and actually created two additional issues. Hard to get some on the phone. More

by jrm4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alex Rosario
April 16, 2021

As always working with Chrissy for service was a pleasure, They had my truck in and out very quick. I would definitely recommend Regal for service work. More

by WAYNEBEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy
Apr 16, 2021 -

Regal GMC responded

Thank you!

April 16, 2021

. I was very satisfied. I love the fact that if I’m not satisfied you guys will try your best to make it right to keep me coming back and recommended Regal to others More

by Charlotte fuller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy , Alex Rosario
Apr 19, 2021 -

Regal GMC responded

Thank you Charlotte

April 15, 2021

the quality of service which i received on my latest visit is quite good and very satisfactory and it was a nice experience in having my car serviced at regal gmc. More

by EDRETZ_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Taylor, Alex Rosario
Apr 16, 2021 -

Regal GMC responded

Thank you

April 10, 2021

John did an awesome job!!! I did not work with Alex Rosario, I worked only with John!! I want John to help me every time I go there for service. More

by JMARENDA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John in Service
Apr 12, 2021 -

Regal GMC responded

Thank you for the feedback! We love John and know that he will be more than happy to assist you on any future vehicle service needs that you may have!

March 30, 2021

Great job correcting vibration in the front and rear tires on my gmc pick up and they even washed my pick up all within a one hour time period much thanks More

by emptycans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Mar 30, 2021 -

Regal GMC responded

Thank you for the feedback and the 5-star rating!

March 25, 2021

Great experience...service manager very knowledgeable of the product and on products I could get to upgrade my truck. Offered to get me a shuttle to wherever I needed to go. More

by Gene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Mar 26, 2021 -

Regal GMC responded

Thanks Gene

March 15, 2021

Alex is the Best service professional we gave ever had! Courtesy, accommodating, informative and always helpful. He goes above and beyond to make sure you are completely satisfied. More

by Scooter31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Rosario
Mar 16, 2021 -

Regal GMC responded

Thanks, we think Alex is pretty great too! Thanks for choosing Regal :)

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