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Regal GMC - Service Center

Lakeland, FL

3.9
295 Reviews

295 Reviews of Regal GMC - Service Center

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July 13, 2021

Was more convenient when I could drive it up to the GMC section for service appointment. Other than that i was satisfied with my experience. More

by jimmer3197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 14, 2021 -

Regal GMC responded

We appreciate your feedback and look forward to working with you again, hopefully with an advisor back in the GMC building :)

June 30, 2021

Courteous and friendly staff, it was a pleasure to work with them. I have had bad experience in the past so I appreciate doing business with Regal More

by LREDSHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jul 01, 2021 -

Regal GMC responded

We appreciate you choosing Regal!

June 27, 2021

Customer service was excellent and my repair was done quickly! More

by thollis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jun 28, 2021 -

Regal GMC responded

What more could you ask for! :) see you next time

June 25, 2021

Professional and thorough service Friendly and courteous Professional and thorough service Friendly and courteous staff. Clean eating room . More

by TERRYMEDLEY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy (service)
Jun 25, 2021 -

Regal GMC responded

Thank you!

June 16, 2021

I am very pleased with the service I received at Regal GMC. I was met by the service advisor and escorted to the waiting area. More

by JDGARRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin Carrigan
Jun 16, 2021 -

Regal GMC responded

We value your comments and appreciate you choosing Regal for your vehicle's service/maintenance needs!

June 11, 2021

Regal North lot sold me a lemon. You didn’t inspect this GMC Acadia correct (lack thereof) and now it needs $2,600 worth of work done. Literally, not even one week off the lot. This place is the worst. Won’ More

by dppuckett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Boswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2021 -

Regal GMC responded

The vehicle was purchased as an "As Is" Cash car, as you were aware of when purchasing it. Those vehicles pass a safety inspection before they are sold. We understand the inconvenience which is why we offered to help with repair cost or with another vehicle if you would like to go that route. Give us a call and let us know :)

June 10, 2021

Always treated like family at Regal. Been a customer for almost 20 years now and wouldn't go anywhere else. It is a good feeling to be recognized as a loyal customer. More

by jgalanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob, Michael Hughes
Jun 16, 2021 -

Regal GMC responded

20 years!?! That's incredible, thank you for continuing to choose Regal :)

June 09, 2021

I bought a lot of cars over the years but my experience at Regal GMC in Lakeland buying my 2019 GMC Acadia Dinali was my best so far, thank you Mike and Mike More

by ronelliot58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pedro Jenner, Michael Hughes
Jun 10, 2021 -

Regal GMC responded

We love Mike and Mike and congratulations on your GMC Dinali!

June 08, 2021

I took my 2018 GMC Arcadia with 34,600 miles back to Regal for a recurring problem. I was disappointed and upset when they were going to charge me to fix the problem this time because the bumper to bump More

by Acox8105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Voci Service manager and Jessica my service contact
Jun 10, 2021 -

Regal GMC responded

We love that we were able to help out the problem that you were having :) and we look forward to working with you again on any future sales/service needs that you may have!

June 04, 2021

Guess it will be my last time with Regal GMC service. Tried with many different vehicles to always give them a chance, but in the end there is always something More

by Racereddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
Jun 07, 2021 -

Regal GMC responded

Your feedback is important to us, please contact Customer Service manager, Alaina Southern at 863-333-4633 or alaina.s@regallakeland.com to share more about your experience.

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