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Regal GMC - Service Center

Lakeland, FL

3.9
283 Reviews

283 Reviews of Regal GMC - Service Center

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August 17, 2021

They were able to discount the work and was quick including the recall. Total experience is exactly why I continue to come back to Regal. More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob
Aug 19, 2021 -

Regal GMC responded

Thanks Bill, see you next time!

August 10, 2021

Always fast, efficient,friendly service. Everyone that works there seem to enjoy being a part of the dealership. I have never heard of an unhappy customer in all the years I have dealt with Regal. More

by bmenden1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Aug 11, 2021 -

Regal GMC responded

Thank you for your loyalty to Regal!

August 06, 2021

Things went well the young girl that had my service took care of things. Called to check to see if I wanted a tire repaired and gave me the price. More

by luke28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Young lady from Milwaukee name begins with an A was very friendly and sincere and was a good listener. Very impressed with her.
Aug 11, 2021 -

Regal GMC responded

Thank you Luke!

August 02, 2021

I was in for an oil change and recall on 7/24/21. After two hours I come out to my vehicle and there is a noticeable scratch/ding on my driver side door. I showed the service man (Ray Taylor) who tried to More

by Alicia Vega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray taylor, Tony Cooper
Aug 11, 2021 -

Regal GMC responded

Ms. Vega, we hope your issues were resolved. For further assistance please contact Customer Service Manager, Alaina Southern at 863-333-4633

July 29, 2021

Fast courteous service in a friendly atmosphere. I've made them my go to dealer because of my experiences I've had from my previous visits More

by n7079l@aol
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew in service
Aug 02, 2021 -

Regal GMC responded

Thank you for your continued loyalty to Regal!

July 28, 2021

Great service by Ray. Expected better on car wash. Did not vacuum car. Always did in the past. Hard for me to visit since I work in tampa,, expect everything completed well when I am there since I have to More

by werthbc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray in service excellent help. Always makes my service the best that he can.
Jul 29, 2021 -

Regal GMC responded

We love Ray and appreciate you choosing Regal for your vehicle's service/maintenance needs!

July 15, 2021

Regal GMC has a great facility. The staff is most pleasant to deal with. They keep the customers up to date while they are there waiting for the service to be done. I’m impressed! More

by cfilion88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Cheshire
Jul 19, 2021 -

Regal GMC responded

Thank you

July 14, 2021

Was charged out of pocket for a recall. After speaking with a rep the day before I was told I would not pay out of pocket at all. Do not recommend this dealership. More

by bluedab25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Cheshire
Jul 14, 2021 -

Regal GMC responded

There was no recall performed on your vehicle, only a diagnostic that you agreed to that showed there was damage done to your sensors. The diagnostic fee can be applied to the repair if you choose to have it done at our dealership. Please call Customer Service Manager Alaina Southern at 863-333-4633 as our attempts to reach you have not been successful.

July 13, 2021

Was more convenient when I could drive it up to the GMC section for service appointment. Other than that i was satisfied with my experience. More

by jimmer3197
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jul 14, 2021 -

Regal GMC responded

We appreciate your feedback and look forward to working with you again, hopefully with an advisor back in the GMC building :)

June 30, 2021

Courteous and friendly staff, it was a pleasure to work with them. I have had bad experience in the past so I appreciate doing business with Regal More

by LREDSHOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
Jul 01, 2021 -

Regal GMC responded

We appreciate you choosing Regal!

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