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Regal GMC - Service Center

Lakeland, FL

3.9
286 Reviews

286 Reviews of Regal GMC - Service Center

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February 16, 2022

It shouldn't have taken 26 hours to replace a flat tire. Dealership was responsible for getting a tire in a reasonable time More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica T
Mar 14, 2022 -

Regal GMC responded

Sorry Bill, there are still worldwide delays & back order on items. We do our best to get parts in a timely manner.

Mar 14, 2022 -

Bill responded

I was promised the tire after the order was put in. The dealer should have known at that time there would be a delay. It was a good thing I am retired and I wasn't totally in need of my vehicle.

January 27, 2022

Tell you are very quick to work on my car and get it fixed. They even fix my flat tire. Everybody was very polite and helpful . The place was clean and come preferable for waiting. Thanks for everything More

by DARLENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Feb 02, 2022 -

Regal GMC responded

Thank you Darlene!

January 22, 2022

They found the problem and ordered the part(s) but no idea when it will get here. I have a problem with the center panel that controls the phone, radio, etc. Anxious to get it fixed as it has been going More

by Billie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service - was excellent!
Jan 24, 2022 -

Regal GMC responded

We appreciate you choosing Regal Service for your vehicle's maintenance/repair needs!

January 15, 2022

They are the best! They go above and beyond to help their customers!! Special Thanks to Chrissy! More

by LOUISES1020
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy (Service Dept)
Jan 24, 2022 -

Regal GMC responded

Thank you Louise!

January 07, 2022

They took care of my car needs. They were very accommodating in scheduling my appointment. More

by MKWITTER45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Alaina Southern
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2022 -

Regal GMC responded

Thanks, see you next time!

January 07, 2022

No contact from my advisor after I dropped my vehicle off. I text and called the number with no response and finally called the main number to see if my vehicle was done. When I arrived to pick up my veh More

by the5hodges
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Don't even know names
December 23, 2021

Service was performed as planned and Staff was extremely helpful in guidance with applying GMC Reward Points towards bill. They maintained contact to notify arrival of ordered part and to schedule a follow More

by JOEL.SLIGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Young
Dec 27, 2021 -

Regal GMC responded

Thanks for choosing Regal GMC!

December 23, 2021

Except for the location change, no signage, and frustration with that fiasco, the service was great, as always. Service advisor and manager resolved the issue immediately, when brought to their att More

by StevenAbel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manager of Service dept, and Rob, service advisor
Dec 27, 2021 -

Regal GMC responded

We apologize for the inconvenience.

December 16, 2021

It was a good experience, how ever I can't help but say that you're labor cost is to high .other than that all was good . More

by ggroogaryms91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Boswell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Regal GMC responded

Thank you for choosing Regal for your vehicle's service needs! We appreciate your feedback and concerns. As far as the labor rate goes, we are comparable to the other dealerships in our area.

December 16, 2021

Very friendly and courteous staff who were accessible by text. Service was completed in a timely manner and was notified promptly upon completion. More

by WHARPER44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartmann
Dec 21, 2021 -

Regal GMC responded

Thank you for choosing Regal for your vehicle's service needs!

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