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Regal GMC - Service Center

Lakeland, FL

3.9
283 Reviews
Call Service Center (863) 509-5058

283 Reviews of Regal GMC - Service Center

Sort by
November 16, 2024

Came in for an oil change and was told that it would be an hour to an hour an half. To my surprise my truck was ready within 20 something minutes. Thank you! More

by bz985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Garcia
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October 25, 2024

They do not care about you. I waited 2 1/2 hours for the finance person and I had a 2:00pm appointment to set with him. Then on my first oil change I had 7:15 am appointment rec More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian was the sales person. He was the only bright star there as for the rest no one on this page was there
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Oct 25, 2024 -

Eric responded

Why

October 24, 2024

The only update I received was when I got up to ask about the status myself. More

by jerry333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
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Oct 29, 2024 -

Regal GMC responded

I’m sorry to hear about your experience and that you felt you weren’t kept updated on the status of your vehicle. Communication is crucial, and it’s disappointing to know we fell short in this area. Thank you for bringing this to our attention. I’ll make sure to address this with our team to improve our processes.

October 18, 2024

2015 GMC issues were not resolved; however, I was told it was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f More

by Barrett1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 25, 2024 -

Regal GMC responded

I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.

October 15, 2024

I feel like I was cheated trade a truck with some bells a whistle and got the the strings to hang the bells and whistle on More

by driverfrank32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Levi
Report | Print
Oct 25, 2024 -

Regal GMC responded

Thank you for your feedback. I’m really sorry to hear you feel that way about your trade. We strive for transparency and want our customers to be satisfied. If you’d like, please reach out to us directly so we can discuss this further. Your experience is important to us!

October 09, 2024

Levi was fantastic. He really cared about me and made sure he took good care of everything! Great experience. More

by WJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Levi
Report | Print
Oct 15, 2024 -

Regal GMC responded

Thanks for sharing with us and the community.

October 01, 2024

Everything went along well. Waiting room internet speed acceptable. The body repair center work was top notch! More

by M.BARRY13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 01, 2024 -

Regal GMC responded

Thank you!

September 29, 2024

Muy ocupado aunque tengas cita tienes q esperar demasiad y cuando esperas te dicen no tienen las piezas More

by SORU27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2024 -

Regal GMC responded

Thank you for your feedback.

September 26, 2024

I was salesman. Victor was very hospitable and he knew how to do his job and he treated us like family from start to finish. More

by Mclendoncharles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy Hartman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor
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Sep 26, 2024 -

Regal GMC responded

We can’t thank you enough for taking the time to share your feedback with us.

September 22, 2024

This was our first time @ Regal & every person we were in contact with was always very polite & courteous. More

by armjoy72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moises Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jared Plummer
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Sep 26, 2024 -

Regal GMC responded

Thank you. We hope to see you again!

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