Back

Regal GMC - Service Center

Lakeland, FL

3.9
289 Reviews

289 Reviews of Regal GMC - Service Center

Sort by
February 05, 2025

Never again. I said never again and I ment it. Never,never never never ever!!!! More

by stevanlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Used sales
Feb 17, 2025 -

Regal GMC responded

I'm sorry to see that you had a negative experience. We take customer satisfaction seriously and would appreciate the chance to understand what went wrong. Please feel free to call with any further comments or concerns you wish to share.

January 24, 2025

Excellent service advisors that are knowledgeable and professional. Ray is very accommodating and a pleasure to work with. More

by DHAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2025 -

Regal GMC responded

Thank you!

January 11, 2025

Rob is always helpful and takes care of my truck. I run a business and need reliable service, maintenance and good customer service. Much appreciated Rick @ Bodhi CCS More

by Ricky Bobby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2025 -

Regal GMC responded

Thank you!

December 10, 2024

Regal GMC has an outstanding service department. Not only are they professional, but they have gone out of their way to make the Inconvenience of a significant repair issue tolerable. The service co More

by WcPlante
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shalymov D. Isaac
December 04, 2024

Michael, Darrell and Jared were all great and easy to work with. Thank you so much for the easiest car buying experience ever! More

by hannahkay07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrel Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Boswell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

Was very pleasant and friendly nice waiting room with snacks and water snd keep me informed on progress More

by mar17fan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2024

Came in for an oil change and was told that it would be an hour to an hour an half. To my surprise my truck was ready within 20 something minutes. Thank you! More

by bz985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo Garcia
October 25, 2024

They do not care about you. I waited 2 1/2 hours for the finance person and I had a 2:00pm appointment to set with him. Then on my first oil change I had 7:15 am appointment rec More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian was the sales person. He was the only bright star there as for the rest no one on this page was there
Oct 25, 2024 -

Eric responded

Why

October 24, 2024

The only update I received was when I got up to ask about the status myself. More

by jerry333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan
Oct 29, 2024 -

Regal GMC responded

I’m sorry to hear about your experience and that you felt you weren’t kept updated on the status of your vehicle. Communication is crucial, and it’s disappointing to know we fell short in this area. Thank you for bringing this to our attention. I’ll make sure to address this with our team to improve our processes.

October 18, 2024

2015 GMC issues were not resolved; however, I was told it was done and checked, and I was told the oil change was done, but it was not. I paid over 1400, and the issues were resolved. There is no call back f More

by Barrett1213
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Regal GMC responded

I’m truly sorry to hear about your experience with your GMC Yukon XL. It’s unacceptable that the issues weren’t resolved, and I understand how frustrating this must be, especially with your family relying on the vehicle. I appreciate you bringing this to our attention. Please reach out to Chrissy-Service Lane Manager directly so we can address your concerns and work towards a solution. We value your trust and want to ensure you’re taken care of. Thank you for your patience.

1
...