Regal GMC

An example of customer service that I hope to apply to my own business. Very thorough. I love that they continuously check in and offer comforts while waiting on service. own business. Very thorough. I love that they continuously check in and offer comforts while waiting on service. More

BUYER BEWARE: If you want to save a ton of headaches, do not ever buy a car from any Regal dealership in Lakeland! They cannot be trusted! They sold us a car with faulty airbags after telling us that they w not ever buy a car from any Regal dealership in Lakeland! They cannot be trusted! They sold us a car with faulty airbags after telling us that they would fix it. Before we knew what was really wrong with the airbags, they let my husband drive off the lot twice with our 3 year old son knowing that airbags would not deploy in case of an accident. They said it would cost $4700 to fix and that we were on our own. With the help from our lawyer and finding a fraudulenty signed "as is" contract they concocted from their finance department, they finally agreed to take the car back and give us a refund. They also took my husband's handgun and an extra loaded magazine from the center console of his car without his permission! We got our money and everything back but we just want to share our story so that this does not happen to anyone else. We definitely learned our lesson after dealing with these people. More

Everyone was very helpful and did everything they could to get me into a newer truck and got me a decent monthly payment and apt to get me into a newer truck and got me a decent monthly payment and apt More

Regal was quick to get my truck in for repairs. They got the part and completed the work the same day. They gave me an estimate and followed through with the quote. the part and completed the work the same day. They gave me an estimate and followed through with the quote. More

I had a hood experience with all people I delt with Darrel was great to deal with and wad very knowledgeable about the vehicle his manager was also very helpful then weng to finance and tom farris was Darrel was great to deal with and wad very knowledgeable about the vehicle his manager was also very helpful then weng to finance and tom farris was real easy go deal with and he should teach others how to deal with customers More

This is the best dealership I ever dealt with because This is the best dealership I ever dealt with because they provide me deals and discounts more than I ever thought. If and when I buy a new vehicle I This is the best dealership I ever dealt with because they provide me deals and discounts more than I ever thought. If and when I buy a new vehicle I will consider them very highly thank you very much. More

Promptly met for service with an escort to a clean welcoming waiting room with coffee and nicely stocked with condiments. Service was compleated promptly and I believe efficently and with competence, welcoming waiting room with coffee and nicely stocked with condiments. Service was compleated promptly and I believe efficently and with competence, plus a car wash. Thank you all More

Great time working with everyone. Salesman were not pushy and were understanding of situation (first time buyer). I would definitely recommend this dealership to friends and family. and were understanding of situation (first time buyer). I would definitely recommend this dealership to friends and family. More

Very good work and reasonable. Happy with work done and I will return in the future .Employees were attentive and eager to help resolve the problems being presented to them. Happy with work done and I will return in the future .Employees were attentive and eager to help resolve the problems being presented to them. More

Excellent service and sales. The staff was very friendly and polite. We had a oil change it was very quick and we had a car wash for free. service and sales. The staff was very friendly and polite. We had a oil change it was very quick and we had a car wash for free. More