Regal GMC

Every time I go and need service on my truck I am treated with Wonderful customer service and care always in and out problem solved thank you Austin Smith with Wonderful customer service and care always in and out problem solved thank you Austin Smith More

Staff friendly. I waited a reasonable amount of time for an oil change and tire rotation. I waited a reasonable amount of time for an oil change and tire rotation. More

Very helpful I thank him and Michael on helping out with a lot of things they are great people and care about the customers more than just selling a vehicle I’d love to work with them again in the future so a lot of things they are great people and care about the customers more than just selling a vehicle I’d love to work with them again in the future someday thank you both so very much for the help More

Great experience and helpful staff. They do a great job taking care of my Yukon. They do a great job taking care of my Yukon. More

Excellent service advisor! Wait was not bad. Service advisor even had vehicle parked & ready to go ! Wait was not bad. Service advisor even had vehicle parked & ready to go ! More

Worst experience since I purchased my 2020 Acadia. I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the servic I sat in the drive for nearly 30 minutes, one person came by about after waiting just to ask if I had an appointment, I Did and he told me the service advisor would be right with me. The service advisor came out about 15 minutes after the first person. My appointment was to replace my windshield wipers front and back and change my oil. I waited 4 1/2 hours until the service agent returned as I waited in the waiting area. He returned to to tell me that they recommended a transmission fluid change and a tire balance. I found that odd as the tires were new and balanced and aligned. The car was also just Certified. How can that need a Transmission flush? I opted for the fluid flush and ask the service agent how long it would take since I had already been there for 3 1/2 hours. He told me 30 minutes. I waited over an hour before he told me they were pulling the car back in for the service. I do not blame the service agent as for an hour or long he and the service mgr. were the only two working the drive. Also when I got in the car, the oil read 8% and the change oil soon message was on the screen. This all would have been ok had had I not pick up my wife who was waiting for me at the Watson clinic cancer center. More

Service was just OK. Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the firs Communication could have been better. Transmission oil sprayed on both of my side steps. Truck smells like transmission fluid. Note: This is the first time I have not given 5 stars for service. More

Making a appointment for services was easy Done Austin Smith is the go to man Smith is the go to man More

Took 35 minutes to do paper work after job done Car done and set outside the door 35 minutes before I could get paperwork to pay bill and be on my way and set outside the door 35 minutes before I could get paperwork to pay bill and be on my way More

Poor communication and xxu with dealership. with vehicle in shop for 8 days Poor communication with vehicle in shop for 8 days Poor communication More