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Regal Chevrolet - Service Center

Lakeland, FL

4.3
803 Reviews

803 Reviews of Regal Chevrolet - Service Center

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November 05, 2020

Jarrett, as always, was on top of it. He knows my truck, and is top shelf in customer service. Your service is why I come back. More

by COMMERCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 19, 2020 -

Regal Chevrolet responded

Thank you

November 05, 2020

Lisa is wonderful and great to work with when getting my vehicle serviced. The willingness to help is surpassed by no other dealership i have ever used before. More

by Ajebengsl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Nov 19, 2020 -

Regal Chevrolet responded

Such high honors, thank you!

November 04, 2020

Jarrett reviewed my file and took care of my tire issue. The employees in the service department were friendly and helpful. The courtesy van was appreciated and the driver was pleasant. More

by PENNIE.GREENE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 19, 2020 -

Regal Chevrolet responded

Thanks Pennie, glad we were able to help you get back on the road

November 03, 2020

Great customer service! Would definitely go back again. Jarrett was super helpful and took his time to explain everything. No long waiting times like other places. More

by Contreras.eli7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 03, 2020 -

Regal Chevrolet responded

Thank you, see you next time!

November 03, 2020

Great work on my car. Poor communication in the service department. Clean wait area. Good explanation of the work that was done. All my vehicles come from Regal. More

by cherbear08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

Thank you for your feedback, Communication is key and we will certainly address this with our staff

November 03, 2020

Stephen was very helpful with explaining everything that needed to be done after the inspection. To include helping with a coupon and a refund for service that was previously conducted More

by rpb04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Nov 19, 2020 -

Regal Chevrolet responded

Stephen is a stand up guy! Thanks for choosing Regal

November 02, 2020

Jarrett, the service writer, took care of me as he always does, professionally, pleasantly, energetically, and with knowledge! I brought my vehicle in and was returned completed in a timely manner, as promi More

by dnoelg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 03, 2020 -

Regal Chevrolet responded

Thank you! Jarrett is definitely an asset to our company!

Nov 03, 2020 -

dnoelg responded

You have a lot of good people, at Regal!

November 02, 2020

Service was good, but my backup camera is not working now. It was working before I arrived for service. I had to make another appointment for Tuesday Nov. 3. More

by CARRIEH116
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Torres
Nov 03, 2020 -

Regal Chevrolet responded

Carrie we apologize for the inconvenience, and will see you later today!

Nov 04, 2020 -

CARRIEH116 responded

I returned today and was told I’d be charged $90 for someone to just look at my vehicle’s back up camera. This is unfair and I am very unhappy with the service received. My camera was working when I pulled in and backed up and not working when I left. I should have come right back but was running late for an appointment so I called instead. If my vehicle is not looked at and restored to the working condition that I brought it in at I will not replace this truck next year with a new one from this distributorship. Please contact me at (863) 660-2639. Thank you. John Howell

November 02, 2020

Very happy with the service department. They did a great job with the lift on my new Colorado. Pete was awesome and kept me updated on the progress. More

by JAMNCHUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Wicher
Nov 03, 2020 -

Regal Chevrolet responded

The lift looks so good too!

November 02, 2020

The staff is always professional. Service is good. The only problem I can see is that it is noted on the receipt that vehicle is washed but it is not More

by therzog0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Nov 02, 2020 -

Regal Chevrolet responded

We apologize for the inconvenience, the courtesy car wash is performed on every vehicle unless the customer is in a hurry or the carwash is down for maintenance. Feel free to swing by anytime and we will be happy to wash it for you!

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