Back

Regal Chevrolet - Service Center

Lakeland, FL

4.2
802 Reviews

802 Reviews of Regal Chevrolet - Service Center

Sort by
February 12, 2021

Was told on the phone that the oil change and minor recall computer update would take about 45 min. On arrival the intake service man said it was more like 2 hours which it was. We didn't eat breakfast More

by RBMONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 16, 2021 -

Regal Chevrolet responded

Thank you for your feedback, we will look into the miscommunication about the recall. We apologize for the inconvenience.

February 11, 2021

Staff greeted me and promptly checked me in for service. She got the required information from my truck and finished the inprocessing. She confirmed the telephone number for contacting me. More

by PXM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 12, 2021 -

Regal Chevrolet responded

awesome! thanks for the 5 stars

February 11, 2021

They are very efficient in all aspects, from scheduling, checking in, repairing, courtesy van, etc. Main reason we bought another Chevy was because of this location's service department! More

by pittcop
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forget the courtesy van driver's name, but he is always pleasant., Lisa Guthrie
Feb 12, 2021 -

Regal Chevrolet responded

Shucks, thanks! That means a lot to us :)

February 11, 2021

Had a great experience with Jarrett he was quick with his service made sure that I was taken care of. But company vehicles sucks never want another. More

by MARQUITAOLIVER592
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom
Feb 12, 2021 -

Regal Chevrolet responded

Thanks Marquita

February 09, 2021

Great service . They knew me when I came in . Very clean waiting area . Hot coffee prompt service . Great customer service . Free car wash After the car is serviced More

by HENSLICEGRAMMY@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 10, 2021 -

Regal Chevrolet responded

Thank you!

February 09, 2021

Lisa & her team did an excellent job & even washed my Equinox! Clean & organized service department, Friendly & caring staff, Everyone was easily identifiable & accommodating. Great experience More

by RLOGERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 10, 2021 -

Regal Chevrolet responded

Thank you, see you next time :)

February 09, 2021

Service was great and beautifully executed. Couldn’t ask for better help from a service center. They met my needs and adjusted for my benefit. More

by KSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarrett Schrom, Lisa Guthrie, Chris Lashley, Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

Thank you!

February 09, 2021

This was my first time dealing with your dealership as we are new to Florida. We still had vouchers from our service program to use. Everyone I spoke with was very pleasant and answered all my questions. Ver More

by Lacyjvt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

Thank you and Welcome to the Sunshine state!!

February 09, 2021

My truck was covered in oil on both passager and driver door. I had to pay $50 to get truck cleaned after oil change. I was contacted about issue but it has not been resolved. Very upset More

by KD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephen Spong
Feb 10, 2021 -

Regal Chevrolet responded

We are still waiting on you to send us the receipt so that we can reimburse you. We apologize for the inconvenience and would have personally detailed it had we realized it.

Feb 10, 2021 -

KD responded

I did not get a receipt from the detail company

February 06, 2021

Lisa took great care of me and my vehicle,. She made sure I had a vehicle when I needed one, she let me know what was going on the whole time. Very satisfied More

by Angel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Guthrie
Feb 08, 2021 -

Regal Chevrolet responded

Thanks!

...
29
...