Reedman Toll Subaru - Langhorne

BEWARE TOTAL SCAM! I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was se I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was serviced for warranty work at Redeem-Toll Subaru in Langhorne, PA. The work was to replace an axle boot. When I got home, I noticed a piece of the bumper (fog light bezel) was missing. I explained that the part was missing and she couldn’t reason that the missing part could have been a result of the work directly behind where the missing part was instead, she quoted me $984.54 for the part to replace the entire bumper and paint. She stated that the bezel is not sold separately. I reached out to the General Manager, Jim Hughes, who also said I would have to pay almost $1,000 to replace the part and I could go through my insurance with no assistance from them. I called another local dealership who said the part is sold separately for $37.99. I feel that this was a total SCAM and they were unreasonable and completely unprofessional. I will NEVER go there again! More

Great to do business at this location. Knowledgeable sales personnel. Purchase was done in a timely manner. Knowledgeable sales personnel. Purchase was done in a timely manner. More

Crooks who prey on unknowledgeable customers. Evidently, their hourly mechanic rate is in the neighborhood of 300 an hour, for changing brakes. steer clear. Evidently, their hourly mechanic rate is in the neighborhood of 300 an hour, for changing brakes. steer clear. More

They were very polite and completed my key fob programming quickly. Everything was done and explained as stated. programming quickly. Everything was done and explained as stated. More

I was pleased with the service that I received from the Reedman-Toll Subaru Maintenance Department recently and ALWAYS when I stop by for lesser maintenance issues dealing with my Outback, like checking my Reedman-Toll Subaru Maintenance Department recently and ALWAYS when I stop by for lesser maintenance issues dealing with my Outback, like checking my tire's air-pressure. It's a genuine partnership between the owner and Subaru to assure that the vehicle is operating at maximum performance. More

Don’t know if I have 15 words to add, but at this date, I’m quite satisfied with my Subaru Legacy! Wow, more than 15! I’m quite satisfied with my Subaru Legacy! Wow, more than 15! More

Darnell sold us both of our Subarus. He was attentive without being pushy and accommodating to all of our questions. Sadly, he has left Reedman Toll for another position. I have had He was attentive without being pushy and accommodating to all of our questions. Sadly, he has left Reedman Toll for another position. I have had my car in for service twice. Quick, efficient. Minimal wait time. Since it's new, no charge for either visit. I like to talk to a real person to schedule appointments, I did have to make multiple calls until a live person answered the phone. Overall, service for buying and maintaining my car has been a good experience. More

Shanon was an amazing. The customer service was extraordinary. Her representing Reedman Toll is what you should look for in every employee. She made the experience smooth, enjoyable and it was the extraordinary. Her representing Reedman Toll is what you should look for in every employee. She made the experience smooth, enjoyable and it was the first time I bought a car I knew nothing about when I walked in and she sold me a car sight unseen. Her honesty, truthfulness her empathy made the car buying experience amazing. More

Our sales agent was spectacular to work with. She made the purchasing of our new Subaru easy and friendly the purchasing of our new Subaru easy and friendly More

I had a 10:30 AM appointment for an oil change. At 12:30 PM, I asked for an update and was told they were behind and my car had not gone in yet. Why even make an appointment. In addition, as of 1:40 my ca PM, I asked for an update and was told they were behind and my car had not gone in yet. Why even make an appointment. In addition, as of 1:40 my car was still not ready. I am sorry, but over 3 hours for an oil change with no communication is unacceptable. More