Reedman Toll Subaru - Langhorne

Had a confirmed appointment for a simple oil change. Service on my car did not begin until I had already waited for 90 minutes. BECAUSE they took walk ins ahead of the confirmed appointments. The supe Service on my car did not begin until I had already waited for 90 minutes. BECAUSE they took walk ins ahead of the confirmed appointments. The supervison in the Service Dept was rude, and did not apologize for the very long delay. I finally got out of there longer than 2 hours. More

Went there for a tire rotation and oil change. Received call stating everything was completed. When I went to pick up car, I know the tires were not rotated because I use chalk to mark them up t Received call stating everything was completed. When I went to pick up car, I know the tires were not rotated because I use chalk to mark them up to know what position they are in before rotation. Mechanic agreed that he did not do it. 15 minutes later I was told I owe 90 dollars because THEY broke a bolt. They should had stopped if the bolt was difficult to remove and ask me if they should continue or not as it could break. Should not wait until after you break something to tell customer . . too bad you owe us now. More

The Subaru dealership was great from ordering to delivery. Follow up was very helpful as well delivery. Follow up was very helpful as well More

I leased my car through a leasing company in NY and Edward Otterbein delivered it to me back in 2021. When my lease was coming to an end I reached out to Edward to see how I could buy out my lease. He Edward Otterbein delivered it to me back in 2021. When my lease was coming to an end I reached out to Edward to see how I could buy out my lease. He told me I had to drive to the dealership which was an hour and a half from me to purchase the vehicle. When I asked if I could goto a dealership near me I was told they would charge me close to a $1000.00 for a vehicle safety check and they would do it complimentary since the vehicle came from that dealership. Upon reviewing the documentation at home I realized the safety check was worked into the buy out price. When I called and asked Ed about this he was beating around the bush and referred me to his supervisor who refunded me for half of the amount. When I was finalizing the paperwork I worked with Curtis who told me I was getting employee pricing for the extended warranty which was nearly $4000.00, I clearly asked if I could service the vehicle at a Jeep dealership near me which he informed me yes to find out the dealership near me only worked with Mopar and he sold me Zurich. I canceled the warranty a week after I purchased it and it took approximately 2 months to get the refund, I also refinanced with my credit union who I wanted to go through from the beginning, however they told me I had to go though the companies they worked with. I was naive to the lease but out process and feel like I was bamboozled by these guys. Just a heads up for people they deal with in the future. Edward Otterbein no longer works for Jeep and is working with Subaru. More

very helpful, very organized and knowledgeable, and the financing paperwork was all ready and went vert smoothly. financing paperwork was all ready and went vert smoothly. More

I cannot say enough praises for the service I rec'd from Subaru dept. I especially want to single out Robbie who took care of me. He was patient, listened to my issue and did not give up or right me off whe Subaru dept. I especially want to single out Robbie who took care of me. He was patient, listened to my issue and did not give up or right me off when I had to come back when the problem persisted. It finally was resolved after several years and several prior visits dealing with a parasitic drain with the battery. I credit Robbie with getting this done. Excellent customer service! More

Never pushy, actually are VERY informative about all the electronics that’s in the newer model cars… Above all they make sure to have you leaving in the car that YOU want and not what’s best for the dealers electronics that’s in the newer model cars… Above all they make sure to have you leaving in the car that YOU want and not what’s best for the dealership! And that is worth it’s weight in gold! More

Subaru staff are knowledgeable, friendly and professional. They listen to your concerns, wants and needs. professional. They listen to your concerns, wants and needs. More

BEWARE TOTAL SCAM! I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was se I called the service manager, Diana Velez, about a missing piece from work done and she was completely rude and aggressive. My Subaru Forester was serviced for warranty work at Redeem-Toll Subaru in Langhorne, PA. The work was to replace an axle boot. When I got home, I noticed a piece of the bumper (fog light bezel) was missing. I explained that the part was missing and she couldn’t reason that the missing part could have been a result of the work directly behind where the missing part was instead, she quoted me $984.54 for the part to replace the entire bumper and paint. She stated that the bezel is not sold separately. I reached out to the General Manager, Jim Hughes, who also said I would have to pay almost $1,000 to replace the part and I could go through my insurance with no assistance from them. I called another local dealership who said the part is sold separately for $37.99. I feel that this was a total SCAM and they were unreasonable and completely unprofessional. I will NEVER go there again! More