
Reeder Chevrolet
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 122 reviews
Great service with a great sales professional I could not be happier with my vehicle and I can not imagine having a better sales experience. Not only did Akwasi help me search for the right SUV fo I could not be happier with my vehicle and I can not imagine having a better sales experience. Not only did Akwasi help me search for the right SUV for me, but he also took the time to help me after the sale. Thank you Akwasi for taking the time to listen to my needs and helping me and my family find a great vehicle at a great price! More
Car sale I really enjoyed the salesman I had, super nice and made the process easy. He Explained everything to me and I’ll definitely be back in the future! I really enjoyed the salesman I had, super nice and made the process easy. He Explained everything to me and I’ll definitely be back in the future! More
Satisfied customer Very courteous and helpful at Reeder. Their sales rep, Akwasi, will work hard for you to get you exactly what you’re looking for! Spent a lot of his t Very courteous and helpful at Reeder. Their sales rep, Akwasi, will work hard for you to get you exactly what you’re looking for! Spent a lot of his time and effort to get me that best deal possible! Was very knowledgeable and precise. Would do business there again, definitely. More
Awesome He made shopping for a car so much easier, and he answered all my questions. Really seems to know what he is doing, great job. He made shopping for a car so much easier, and he answered all my questions. Really seems to know what he is doing, great job. More
Customer Service Shabae took care of us and was very pleasant and helpful even though we did not make a purchase at this location. I do recommend anyone that visits Re Shabae took care of us and was very pleasant and helpful even though we did not make a purchase at this location. I do recommend anyone that visits Reeder ask for him. He did not force a sell at any point. More
Excellent customer service and very professional!! Went in looking for a pre-owned truck. Clay was the one who helped us, and he was very knowledgeable and professional. I knew what I wanted and he mad Went in looking for a pre-owned truck. Clay was the one who helped us, and he was very knowledgeable and professional. I knew what I wanted and he made it happen. Will return!! More
Terrible customer service..especially in service and repairs Jerry McDaniel is one of the worst customer service reps I've ever encountered. He clearly doesn't care about his job or the experience of the custome Jerry McDaniel is one of the worst customer service reps I've ever encountered. He clearly doesn't care about his job or the experience of the customers who come in for service. Every time I have to interact with him, he is rude, does not communicate well, and is terrible at giving time estimates. More
Horrible service Unfortunately, once again, I can not leave zero stars. Therefore, it's a one star rating. About a year ago, I went to ReederChevrolet to get the power Unfortunately, once again, I can not leave zero stars. Therefore, it's a one star rating. About a year ago, I went to ReederChevrolet to get the power back glass on my 2011 Sierra repaired. Due to the incompetence of the service department, I arrived with a back glass that was closed but left the dealership with a back glass that wouldn't close in any form and with a quote of over $900.00 to be repaired. After leaving the dealership, I was contacted by the service department and told that the repairs could be made that day with junkyard parts. After speaking with another certified GM technician and told him the issue, he informed me that they mishandled the situation. Upon hearing this, I contacted GM customer service to rectify the problem. Praises go to the GM customer service team and the service department at Rusty Wallace Chevrolet for handling this issue. Upon talking to Reeder Chevrolet's service manager on the day that Rusty Wallace was doing the repairs, he told me that he wanted to resolve the issue. The solution was to pay for half of the part cost and to get 2 free oil changes in exchange for changing my negative review. I agreed to this proposal. Before this proposal, I had stated that I'd never do business with this dealership ever again. After what I thought was a genuine offer to rectify the problem, I decided to give them a second chance. Fast forward to a year later and I decided to give them another try. After looking at many options, we decided on the $66,000 Tahoe which was price reduced on the sale tag to $60,000 they had on their lot. I work for a company that provides discounts on new vehicles. I was informed that due to that discount, I would be paying the full sales tag price because it was a better deal than the discount price that I receive. On Chevrolet.com, they were offering a $1,000 cash allowance for Tahoes but this was taken off the original price and not the sale tag price. We were told to either pay the full sale tag price or to go buy it somewhere else. We decided to leave. Upon us telling them that we were leaving, Rick the sales manager came back to tell us since we were there and that it was a such a great deal, we should just go ahead and buy it. With his attitude and the way he handled the situation, we left anyway. Kudos goes to Xavier and Kevin for being on top of their game and helping us as much as they did. There's people at this dealership in key positions that's giving it a bad reputation. More
Horrible service department Whatever you do don’t take your vehicle there to have your check engine light checked. They don’t have a clue. Spent a few hundred dollars with them Whatever you do don’t take your vehicle there to have your check engine light checked. They don’t have a clue. Spent a few hundred dollars with them guessing what the problem was and still not repaired. Caleb in the service dept is a joke and don’t have any clue what he is doing. Horrible experience. Will never go back there and will do all I can to hurt there businesses. More
Shame on Service The service department ruins this dealership!! Just hope and pray that if you buy a vehicle from here, you don't ever need their service department. The service department ruins this dealership!! Just hope and pray that if you buy a vehicle from here, you don't ever need their service department. More