Reed Nissan

BUYER BEWARE!!!! Despite them advertising they do inspections on their used vehicles they most certainly do not. Sorry let me clarify they do inspections then ignore the major issues. Go ahead and as inspections on their used vehicles they most certainly do not. Sorry let me clarify they do inspections then ignore the major issues. Go ahead and ask for their inspection report. I guarantee you won't get one. You'll get a piece of paper stating standard inspection. They push major issues off to the consumer. Then when you bring those issues to light they say they don't exist. Well you're either the worst mechanic in town or just flat out dishonest. I'm going with dishonest. So many excuses and ridiculous reasons were told to me in the past 2 months since I purchased the truck. Oh and do not say they need to do the right thing. Cause trust me they get completely lost in that idea all together. So now I am stuck in a truck that is truly unsafe to drive past 40 mph. The front end has a crunching sound when I accelerate then it boggs down at 40 mph and moves like a snail till 65 mph. Literally every time I hit 40 mph at normal acceleration it boggs down and the Rpms drop to 1000 and stay there till 70 MPH. Then the whole truck starts shaking around 50 mph if and when I get there. The steering wheel shakes uncontrollably that I have to hold it so tight my hand gets knumb. Yeah real safe to drive Reed Nissan. I took it back twice and fought the sales manager about the issues to the point he finally agreed to fix the center support bearing only after I schooled him on what a good one looks like and then showed him pictures of the one on the truck. He reluctantly agreed to replace it. I said that's great but that doesn't resolve the other issues. It may not even resolve why the center support bearing went bad in the first place. Obviously by this point I'm concerned if their Master technician could handle replacing it anyways. I mean it's more then just taking it off and putting it back on. Especially since they can't even figure out how to put a dipstick back in after changing the oil two days prior to me showing up. Which he didn't even address that issue in all our conversations. Avoid this dealership like the plague. They say their going to help you because they have their reputable dealership of 70 plus years. Yet they don't even know "what doing the right thing" means. So let me explain. You say you performed a inspection. I presented majors issues not even a day after purchasing truck. You state they don't exist. The right thing would be to fix said issues instead of making excuses and outlandish reasons for why they may be happening. That only makes you look less intelligent and more guilty. Example: the cabin light bulb was out. Sales manager promised to replace it. No one at your NISSAN dealership knows how to replace it. You then state you would have to remove the headliner to get it done. Then you state you don't have the proper sealer to go around the housing. I then send you a video of a guy replacing the entire light housing and bulbs in under 5 minutes without removing the headliner. Oh just and FYI the Titan and frontier use the same cabin light. So there actually interchangeable. See what I'm talking about with the lame excuses and outlandish reasons why they can't do something to make it right. The owner of Reed Nissan should be ashamed of how his dealership and his managers go about running his company day in and day out. Thanks for putting me in a unsafe vehicle for myself and my family and those around. Which I explained many times to your sales manager Brian Longacre. I told him many stories of other people honking and scream at me on the highway because I couldn't get the truck past the bogging down spot quick enough. I explained how the shaking was so bad I didn't feel safe driving my family around in it cause I'm worried something is gonna snap or fly out from under the truck. No concerns at all for my safety or my family's or the other drivers on the road. Like I told Brian someone needs to do a morals check at Reed Nissan cause clearly it's only about how vehicles they can turn over. Not about selling a quality, dependable, safe product. Read your own reviews Mr. Reed and take a minute from saving the animals and realize how your own company is endangering people on the roads by not addressing major issues properly and pushing them on to the consumer. I should've stopped when Brian tried to tell me the online chat was a automated response system. Yet another lame excuse and outlandish reasons why they can't operate properly. I still have that text to. Right after he text that the lady asked if there was anything else she could help with. I said no not if you're a automated response. Yeah I'm not and it's not. That's funny 😂 as xxxx. Ousted 2 seconds after a lie. I should've walked away right then and there. I unfortunately have to give a star. More

Excellent customer service goes extra miles. I will come back in april w020 for another purchase. I am sending friends and family to the best team in Orlando. Eddie and Carlos. Morales. back in april w020 for another purchase. I am sending friends and family to the best team in Orlando. Eddie and Carlos. Morales. More

Bad , Horrible, very disappointed. Glad I was not a senior! Recall to give me free tow there and back, because no tag or insurance they could not do the recall due to horn not working because I did n senior! Recall to give me free tow there and back, because no tag or insurance they could not do the recall due to horn not working because I did not have 535 to fix they refuse to tow my car back to my house as agree. Safety first not true I drove my car back home after 2wks been stuck in dealer ship. Horrible customer service I told everyone do not trust what they tell you! Keaton and Anthony Case #37862936 VIN #3N1BC13E87L443915 More

Awesome Services  Awesome services provided by Jeffrey & Simo. The payment was within my budget and i was able to have a few vehicles to choose from. Speedy process th  Awesome services provided by Jeffrey & Simo. The payment was within my budget and i was able to have a few vehicles to choose from. Speedy process this time around, Thanks. More

2 is better than 1 I tagged along with my husband to do his looking around for a new car after a shift at the hospital. I already had in mind what kind of experience I w I tagged along with my husband to do his looking around for a new car after a shift at the hospital. I already had in mind what kind of experience I would have because we were just looking. Ashley proved me wrong! She was patient, happy to help, answered the 100 questions we had, catered to my son with disabilities, and helped keep me comfortable after a long day. So my husband got a Pathfinder and I got a Rogue. Thank you Ashley! More

Thank You So Much Thank You So much to Reed Nissan, Jared & Jeffrey for the work that they did. My credit was a bit rough but there were still able to help me get finan Thank You So much to Reed Nissan, Jared & Jeffrey for the work that they did. My credit was a bit rough but there were still able to help me get financing in the vehicle of my choice. I appreciate the hard work.  More

Everyday car When you visit Reed Nissan make sure you work with Ashley. She is very helpful, gets things done and is a very sweet. She helped me get into my new ev When you visit Reed Nissan make sure you work with Ashley. She is very helpful, gets things done and is a very sweet. She helped me get into my new everyday car. I love the kicks. While I now drive the kicks more often my wife drives around in my Maserati. Thank you Ashley. More

Top Notch Customer Service From Jeff Top notch customer service. Had been to a couple of other dealerships and i would say the service wasn't as good as working with Jeffrey. i was at the Top notch customer service. Had been to a couple of other dealerships and i would say the service wasn't as good as working with Jeffrey. i was at the point where i was getting frustrated but I was referred to Jeff from a good friend of mine who has purchased multiple vehicles. I will be bringing my family here to work with Jeffrey as well. More

Thank you Ashley! Just want to say a huge thank you to Ashley Hernandez. I have visited a few dealerships and this is first time that I have had an overall positive exp Just want to say a huge thank you to Ashley Hernandez. I have visited a few dealerships and this is first time that I have had an overall positive experience. She listen to my wants and needs and got me a great Deal! When you get to Reed just do yourself a favor and ask For Ashley. More