Reed Nissan

Ruined my credit had lease car should have kept but was screwed over.got put into a newer car but payment to high I'm having cancer treatments and did not realize how or what I was doing now I'm stuck with screwed over.got put into a newer car but payment to high I'm having cancer treatments and did not realize how or what I was doing now I'm stuck with a payment I can't afford they knew this a sold the car anyway . More

I began by purchasing the vehicle through the "Express I began by purchasing the vehicle through the "Express Cars" portion of the website which was easy enough and hassle/haggle free. This was very impor I began by purchasing the vehicle through the "Express Cars" portion of the website which was easy enough and hassle/haggle free. This was very important to us due to the fact that my wife is 8 months pregnant and we had our 18 month old daughter with us. We are still in Covid times and the ability to limit our presence in the dealership was paramount. Unfortunately, shortly after we got to the dealership and started the buying process, our supposed haggle-free experience evolved into a two hour negotiation event. This did not align with my expectations from my conversation with Rachel the internet sales manager or from what I read online regarding the "Express Cars" buying experience. When I spoke on the phone with Rachel, she said that the trade-in value could sometimes fluctuate a few hundred dollars, but as long as there were no surprises I will receive very close to the amount. My trade-in was quoted at ~$20,200 online and they only offered my $16,500 initially. By the end of it I was able to get them to offer me $19,500 for my trade. This was after a TON of back and forth and teeth pulling. Our trade-in is in near perfect condition and what they had offered me initially was well below even the lowest trade in value in poor condition. After two hours my wife and I had call it quits. The individual handling our sale would not budge and we were still somehow nearly $2000 away from my advertised "Express Cars" price online. I was literally fighting for the no-haggle price that was advertised to me online and what i discussed over the phone with Rachel. At the end of the day, we lost a ton of our time and spent hours in a dealership (an experience we were trying to avoid). I'm not sure what the expectation is for these "Express Car" deals,but this turned out to be a bait and switch. My wife and I both agreed that it felt like a strategy to get us in the door and squeeze more money out of us. Will definitely be avoiding this dealer and urging others to do the same. More

The car that i'm currently driving is the 2nd car that i bought from Reed Nissan, Bad customer service is all that i can remember from Reed Nissan. I regretted the decision, I will never, ever again buy a bought from Reed Nissan, Bad customer service is all that i can remember from Reed Nissan. I regretted the decision, I will never, ever again buy another Nissan. On January 12, I went there to do oil change, the lady on the cashier got pissed simply because I told her there has been a problem on the system, for the past few months they couldn't find my name in there and I have not collected any points. Very impolite, nasty attitude she made a scene, everybody on the line behind me was shocked. I asked to talk a manager, I explained to him my question to the lady, he find out Yes there's a problem for more than 7 months they have not added any points for me. At the end, I realized this is not the first time I experience such a bestial behavior at Reed Nissan, And I refuse to spend my money to a business that's not values its customer. I traded my car the same day, I bought a Toyota. Reed Nissan is not a company that i will never do business with again. More

The Sales manager was very condescending about how I should try to afford my monthly payments. I advised Them of my budget and they weren’t able to work with me.. fine next car lot. But no instead this should try to afford my monthly payments. I advised Them of my budget and they weren’t able to work with me.. fine next car lot. But no instead this man looked me in my face said I should do Uber eats with my new car to be able to afford it. He even brought up me being a better mom by having a better car and reliable one. Very rude and the slide comments weren’t necessary at all. More

Hello My Name Is Althea Farquaharson and I’m the owner of a 2016 Nissan Rogue my rear view mirror broke took it to Reed Nissan and was told that the mirror came with the windshield so therefore I need a new a 2016 Nissan Rogue my rear view mirror broke took it to Reed Nissan and was told that the mirror came with the windshield so therefore I need a new windshield which come with the rear view mirror I was a bit reluctant but I said ok, Now they change the wind shield And I was told I now have pay for a mirror I was so hurt to see I trusted these people and they lied to me and totally ripped me off and it’s my understanding they could have just change the mirror and not my wind shield and I’m now out of almost $1400 which I don’t have this is so wrong and I have to make it known. More

BUYER BEWARE! THEY WILL SELL YOU A LEMON AND FORCE YOU TO KEEP IT! My fiance bought this truck july 2020 and it's on its 3rd transmission! We have to use the settlement nissan gave us for this lemon in order KEEP IT! My fiance bought this truck july 2020 and it's on its 3rd transmission! We have to use the settlement nissan gave us for this lemon in order to fix what the warranty doesn't cover. Andre the service manager ignored me for weeks when I asked for another diagnostic on it. We were told it would be ready but just now being told it has no power steering?! And of course it needs to come out of our pocket! No communication at all! They take advantage of you and refuse to check what is under warranty. I can no longer drive and needed this vehicle back so my fiance could get to work and now it will probably sit for another few months until parts come in. Do they care? xxxx no. This place is absolute trash. Guess we have to call consumer affairs again. What's worse is that we signed these documents for the settlement and just now tell us the truck is not driveable? They are the worst dealership/service I have ever dealt with. So now we can't get to work. Baby is due next week and we only have one vehicle. Utter trash, DO NOT BUY FROM HERE! More

I inquired about a used car. I travel for business (the car business so I know all of their policies and procedures) and they left me hanging until I came home and they informed me it was sold. Even with t car business so I know all of their policies and procedures) and they left me hanging until I came home and they informed me it was sold. Even with the tools to simplify communications they dropped the ball. On a side note they don’t allow remote purchase. How complacent can you be when the entire world adapted to the pandemic and updated their policies with home buying?!?!? More

Quite possibly the worst customer service I have ever experienced at a dealership. Kept getting phone calls from the same person asking the same questions, with no answers to my questions and telling me experienced at a dealership. Kept getting phone calls from the same person asking the same questions, with no answers to my questions and telling me she would have someone else reach out. Never thought I would have to jump through hoops to spend money. More

This is really bad!!! We bought a brand new 2021 Rogue fully loaded, except for the mirror that has the garage door button. Apparently, they don’t include them anymore and didn’t tell us. But the nightma fully loaded, except for the mirror that has the garage door button. Apparently, they don’t include them anymore and didn’t tell us. But the nightmare began, 5 days later, when the oil light came on. There was no oil in the car???? How can this happen. Buyer beware. Make sure you check the pol level before you leave the dealership. More

I have to take a moment a write a review about the experience i had a Reed Nissan Clermont. First off Alexis was the best sales consultant i've ever experience. She was very patient, sweet and wanted experience i had a Reed Nissan Clermont. First off Alexis was the best sales consultant i've ever experience. She was very patient, sweet and wanted to get me the best deal she could've. THANK YOU ALEXIS. But the manager Ishmiel, was so sweet, funny and make you feel so at home and welcome. And i do have to add Josh in the end he was so sweet, he was helping us (me and my sister) with our phone connection. Overall my experience was really great. More