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Reed-Lallier Chevrolet - Service Center
Fayetteville, NC
72 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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72 Reviews of Reed-Lallier Chevrolet - Service Center
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January 31, 2025
My vehicle is still there. It's been there for 5 days. All it needs is the starter. I've told the Service Advisor that all it needs is a starter. I've had the starter tested mu It's been there for 5 days. All it needs is the starter. I've told the Service Advisor that all it needs is a starter. I've had the starter tested multiple times, and every time, the starter tested bad. It only takes and pays one to two hours to replace the starter. The service advisor isn't answering his phone, many times, the service liaison can't find my service advisor. Being in the Army, and this being my only car, I kind of need it to get to work. I've had to cancel my class date, and because of that, I have to report to Staff Duty every day, but I still don't have a car, so someone has to come get me. I've been told my vehicle will be done in by the morning, I call in the morning and am told my vehicle will be done by the evening. I call in the evening and am told the vehicle will be done by the following morning. It's been like that for 5 (five) days. More
by Jordan Seaforth
Employees Worked With
Kevin
October 29, 2024
I don't think Reed Lallier's prices are fair. On my 2022 Chevrolet Silverado 2500 HD 4x4 truck I had the transmission filter and the fluid changed at the Powers Swain dealership for a little over On my 2022 Chevrolet Silverado 2500 HD 4x4 truck I had the transmission filter and the fluid changed at the Powers Swain dealership for a little over $300. My Chevrolet Tahoe is a 2019, yet Reed Lallier charged me over $800 for fluid and filter change on it. There isn't any way that there can be a $500 difference between two dealerships performing the exact same service. More
by spence58cs
Employees Worked With
I do not remember the young man's name.
June 28, 2024
The Collision and Repair Dept broke my window while my car was in their care being fixed. They refused to fix it even after looking at the pictures they took which proved it wasn't broken prior to bringin car was in their care being fixed. They refused to fix it even after looking at the pictures they took which proved it wasn't broken prior to bringing in my car to them. The head of the Collision and Repair Dept. refused to take accountability for what their worker did and he was very unprofessiona by lying. I had to pay out of pocket for a window they broke while in their care because they refuse to fix the problem. More
by Unhappy Customer
Employees Worked With
Kaitlyn Sheldon
June 15, 2024
FASNTASTIC SALES AND SERVICE DEPARTMENT! !! I WOULD DEFINTELY RECOMMEND! FRIENDLY SALES AND SERVICE STAFF! HUGE SHOUT OUT TO JUSTIN SWANSON!! !! I WOULD DEFINTELY RECOMMEND! FRIENDLY SALES AND SERVICE STAFF! HUGE SHOUT OUT TO JUSTIN SWANSON!! More
by wrenchwurx
Employees Worked With
April 19, 2024
Matt Davis along with Alonzo were my service advisors and are definitely top notch. They were able to answer all my questions while ensuring I was comfortable while I waited to get my vehicle serviced. Thank are definitely top notch. They were able to answer all my questions while ensuring I was comfortable while I waited to get my vehicle serviced. Thanks to these gentlemen, I had a very pleasant experience. Thank you to you both! Kellee Cameron More
by Kellee Cameron
Employees Worked With
Matt Davis, Alonzo
August 29, 2023
Inquired repair estimate given daughter, standing outside her office, Brooke (SM) told staff member, “she texted Liz, she wasn’t doing no xxxxxxxx go between for no Fu€king repair” He (name unk) came out and her office, Brooke (SM) told staff member, “she texted Liz, she wasn’t doing no xxxxxxxx go between for no Fu€king repair” He (name unk) came out and said “she said” I stopped him saying “I heard what she said” The $256. Diag for Battery Replacement, denied, Brooke said check engine light was for low voltage code’s, Liz said light came on, Unaware the lights flash when started and turned off as system check verify properly functioning. Had vehicle towed home, 1st tow turned away for $85. Charge pay, 2nd tow driver said they were obnoxiously rude. Being trained in Service and Collision w/tools & equipment, chkd Battery last visit, this visit, battery, alternator, starter NPF (No Problem Found). Tech friend ran Diag. & print out. NPF, My belief a slow draw from short in wiring or intermittent ground is cause, He’s returning to assist, N.C. but Learning experience, My Techs, nor I, would have pulled that Crap. 2nd Diagnosis $100. Is cheaper than a xx’ing $1000. “REPAIR” More
by Jlparks46
Employees Worked With
Brooke 0 ??, Tech #6695 0 ??
July 22, 2023
Kevin & guys in service department helped me on Saturday am. Check engine light came on while traveling on the interstate. Car isn't safe to drive home. They will analyze and repair on Monday. Couldn't ask am. Check engine light came on while traveling on the interstate. Car isn't safe to drive home. They will analyze and repair on Monday. Couldn't ask for a nicer, cleaner area to wait for our ride! Thank you so much! More
by lgainey414
Employees Worked With
Kevin Manley
July 16, 2023
Service Advisor Tim is awesome! Great Customer Service....Keeps his word! He definitely went above and beyond for me! He was off but came in to make sure I was taken care of. Tim, y Great Customer Service....Keeps his word! He definitely went above and beyond for me! He was off but came in to make sure I was taken care of. Tim, you Rock!!! Very pleased customer. More
by Kimeylle
Employees Worked With
Tim
August 17, 2022
Clean accommodating friendly environment. My Service Advisor Ms Brooke Oliphant was a pleasure to work with friendly, knowledgeable professional customer service that's rare to find in these My Service Advisor Ms Brooke Oliphant was a pleasure to work with friendly, knowledgeable professional customer service that's rare to find in these days and times. Seamlessly happy to go that extra mile to ensure all my service requirements and request were meet during my visit. Again a True professional. I would recommend Reed-Lallier Chevrolet just on her ginuwine customer professional alone. More
by fpaige65
Employees Worked With
Brooke Oliphant
