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Reed Jeep Chrysler Dodge Ram - Service Center

Overland Park, KS

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77 Reviews

77 Reviews of Reed Jeep Chrysler Dodge Ram - Service Center

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July 18, 2013

Last year I had to take my car in to the body shop and these guys did a great job. I mean is it ever convenient to go without your vehicle? No, but these guys know their business. They looked it over, e More

by RAS8810
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Plowman
July 12, 2013

This was probably the best service experience I have ever had. Great customer service and no hassle with fixing my car. I will happily bring my car back to this shop for repairs. More

by lbeddo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
March 28, 2013

They helped me out a lot! Price and service was fantastic!! 100% would recommend OP Jeep! I have been happy with the dealership since the day I purchased my car! More

by Jfauci
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Norman and Matt
March 14, 2013

I drive by another Jeep service department to get to Overland Park Jeep. I am a younger customer and yet they continue to treat with me dignity and respect which is more than I can say about the other J More

by JeepGC2004
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg.
February 01, 2013

Went in for some minor service and a body estimate. Also to purchase a part. The service was quick and outstanding. The price was right and everyone I came in contact with was courteous and knowledgeabl More

by lylebeck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Doug Newman, Mike Plowman
January 20, 2013

The best service experience I have ever had. I had a couple of unexpected service problems come up while I had my daughters card in for a oil change. Jon and his staff bent over backwards to resolve t More

by JDO
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon. Boyd, Jon Boyd
November 21, 2012

On September 8, 2012, I went in to have a window fixed and my cigar lighter looked at. I was told at the end of the appointment that the dealership did not have the parts to fix my cigar lighter, but the More

by clm161
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jan 16, 2013 -

Reed Jeep Chrysler Dodge Ram responded

We are very sorry for the problem you have had trying to get the power outlet on your vehicle repaired. We try our hardest to be the best at what we do, but in the end we are human and we do make mistakes. I have researched this entire problem from start till today. I pulled the original notes the mechanic made from Sep 07, it says to order the part but was not stamped by the parts department. Meaning somewhere between thw mechanic and parts we did not get your part ordered. We have since had a talk with all employees involved to hopefully stop this from happening again. I did go and check part pricing and the cheapest i found the 3 parts we needed was $32.50 for the parts by themselves. I checked on the shop manual on what it takes to replace this part and have copied the instructions to show you. This website will not let me attach copies to show you the mechanic notes or the instructions. We charged $19.95 for labor which I feel is a fair price for a mechanic to replace this part. Please let me know what you feel would be a fair total price for this repair and I will reimburse you the difference to make up for this hassle we have put you through. Once again please accept my apology, and I look forward to hearing from you. Thanks Doug Newman Service Manager

October 25, 2012

I have a 2008 Dodge Avenger. Never had one problem until this year when the check engine light came on and my car started dieing while driving and dragging in traffice not going over 60 miles on the higway. More

by LaJeana50
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All employees were great from service to checkout!, Steve Schulte
October 10, 2012

I have bought (3) Jeep Grand Cherokee's from this dealer. In my opinion the ONLY true 5 star dealer for Jeep products and service in the Kansas City area. The Service Dept. truly opens their doors and roll More

by Chase2245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matthew Erickson
September 20, 2012

My PT Cruiser has 136,000 miles, and today I had the oil changed. The total time spent was less than 30 mins. I am always pleased with the work in the Service Dept. They have serviced my car many times More

by MartinKostelac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
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