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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,799 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,799 reviews
January 27, 2022
Armund provided top notch service. He stepped up when the salesmen I had been working with had another customer. He even filled the truck up for me, let me take it home (30 miles) and stayed late so I could salesmen I had been working with had another customer. He even filled the truck up for me, let me take it home (30 miles) and stayed late so I could bring it back. I ended up purchasing the truck and will be referring friends and family to Armund. More
by Matt Cox
Employees Worked With
January 27, 2022
Great experience at Reed Jeep with Chris Jones buying our Pacifica we wouldn’t change anything. Thanks Chris!! Pacifica we wouldn’t change anything. Thanks Chris!! More
by tkfarrell121
Employees Worked With
January 02, 2022
Dan and Ivan were good to work with in buying a vehicle. Website wasn't the easiest to maneuver through. Still, it was an overall good experience. Website wasn't the easiest to maneuver through. Still, it was an overall good experience. More
by Brian.battson
Employees Worked With
Dan in sales. Ivan in Finance
December 14, 2021
We worked with Chris Jones this past weekend while buying a new Jeep Wrangler. He made the whole experience great from the time I made my initial call, to test drives & delivery. Beautiful new facility as we a new Jeep Wrangler. He made the whole experience great from the time I made my initial call, to test drives & delivery. Beautiful new facility as well! We will definitely be back to Reed & to work with Chris! More
by Cruark1994
Employees Worked With
November 10, 2021
This is the 2nd vehicle I have bought from Reed. Great place to buy a car! place to buy a car! More
by lorielmoore
October 20, 2021
Chris and everyone at reed jeep made my car buying experience the easiest and fastest I’ve ever dealt with!!! experience the easiest and fastest I’ve ever dealt with!!! More
by tdb524
Employees Worked With
October 14, 2021
Clayton Mark made buying our Jeep a very pleasant experience. Unlike some other dealerships that I visited. We have recommend Reed Jeep to our friends. experience. Unlike some other dealerships that I visited. We have recommend Reed Jeep to our friends. More
by 1964hornet
October 09, 2021
Worst car service I have ever experienced. Waited 5 hours and all they did was install a brake switch (The advisor that helped me actually said, “I forgot you were here.” and they charged me $225 and they d and all they did was install a brake switch (The advisor that helped me actually said, “I forgot you were here.” and they charged me $225 and they didn’t fix what I came in for (malfunctioning ABS system). Took my Jeep back the next week (taking away from my work) and the supervisor told me I should probably take an Uber home, which isn’t close. They never offered a loaner or rental car. After I got home, he calls me up and wants to know if I want to come pick the Jeep up (even though they didn’t fix it) and bring it back when it starts malfunctioning again. I was in disbelief at this point. My ABS system was malfunctioning and I told him I needed it fixed now. He seemed annoyed that I wanted my Jeep fixed. Never experienced more incompetent, unprofessional and rude service from anyone. They never apologized. When I picked up my Jeep, the gas was on empty, even though I had half a tank when I brought it in. As a business owner myself, I couldn’t believe how they treated customers. More
by Johnkline76
August 31, 2021
Had a great experience at Reed Jeep. Chris Jones was very helpful and made sure we got exactly what we were looking for. We are very happy with our new Grand Cherokee! helpful and made sure we got exactly what we were looking for. We are very happy with our new Grand Cherokee! More
by jtierneykanning
