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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,815 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,815 reviews
March 14, 2023
Dropped off my vehicle in November 22' and just like others have said, nobody answers the phones or calls on updates. Lies to FCA Rep about what is happening to the vehicle when they got involved. It is others have said, nobody answers the phones or calls on updates. Lies to FCA Rep about what is happening to the vehicle when they got involved. It is March 23' and we are still waiting on repairs to be finished 5 months later for a 3 week repair. More
by ksmatt88
February 20, 2023
Our experience was very good with Reed Jeep. We contacted one of the salesmen, Clayton Mark, about a specific used vehicle they had in stock and he made everything quick and easy. We contacted one of the salesmen, Clayton Mark, about a specific used vehicle they had in stock and he made everything quick and easy. More
by Cord.laws1961
Employees Worked With
December 21, 2022
Tristen was great, I told him what we were looking for in the Jeep, he went and got it done. He was very knowledgeable about the vehicle and kept us updated throughout the process. Will be recommending him the Jeep, he went and got it done. He was very knowledgeable about the vehicle and kept us updated throughout the process. Will be recommending him and the dealership to friends. More
by markwilcox1671
Employees Worked With
Tristin Whetstine
December 08, 2022
No high pressure sales tactics. Fast, courteous and easy to work with. Would recommend him to anyone who is interested in a vehicle. Fast, courteous and easy to work with. Would recommend him to anyone who is interested in a vehicle. More
by pflugie
Employees Worked With
Tristin Whetstine
December 08, 2022
Chris Jones was helpful in the purchase from start to finish. He was never one of the pushy people trying to get over on someone. He answered all my questions and is still in contact with me weeks after finish. He was never one of the pushy people trying to get over on someone. He answered all my questions and is still in contact with me weeks after the purchase to make sure everything is going ok. The piece that Reed had on my Grand Cherokee was one of the best in a multi state area. And everyone from salesman to finance were great to work with. I would recommend them to anyone looking for a Jeep! More
by bc11
October 20, 2022
I had a phenomenal experience at this dealership. I let Chris know my budget and it was looking like it wasn’t going to work out. As I was getting in my car he stopped me from leaving so we could loo I let Chris know my budget and it was looking like it wasn’t going to work out. As I was getting in my car he stopped me from leaving so we could look at one more thing and it ended up working out! More
by Cbird60
Employees Worked With
October 07, 2022
I would highly recommend Reed Jeep to anyone. Chris Jones was my salesman and he was always courteous and attentive to my questions. After I purchased my vehicle (used) I noticed several hail Chris Jones was my salesman and he was always courteous and attentive to my questions. After I purchased my vehicle (used) I noticed several hail dings. I let the dealership know and they took care of it at no extra charge. I was very appreciative of their level of professionalism and quality of care they give their clients. Thank you to the entire Reed Jeep team! I am thrilled with my vehicle and will happily send anyone I can your way! More
by alharding
September 25, 2022
Chris Jones was very helpful. And met all my needs in making a purchase of my vehicle. And met all my needs in making a purchase of my vehicle. More
by Donald
July 22, 2022
Absolutely the worst experience I have ever had in my entire life and Jeff Powell is the prime example of the most unprofessional GM! Horrible! Will never step foot in this dealership again and come to entire life and Jeff Powell is the prime example of the most unprofessional GM! Horrible! Will never step foot in this dealership again and come to find out, I am one of many who feel the same! More
by Kara
May 24, 2022
I have a few people are Reed Jeep that need Recognized. Rae Ellis made the Car buying portion super easy and fast, He stayed late for us to come look at the vehicle and had all of our paperwork ready to Rae Ellis made the Car buying portion super easy and fast, He stayed late for us to come look at the vehicle and had all of our paperwork ready to go when we decided to go ahead with the purchase. Shortest amount of time I have ever spent in a dealership. Unfortunately, at no fault to the dealer, on our way home we noticed the transmission had a shudder to it. Which made us very concerned and not sure if we wanted to keep the vehicle. We called first thing the next morning, and let them know our concerns, we took it back to them and they put us in a loaner vehicle while they looked into it. While it has been in service we have been working with Raul - Sales Manager, Greg the Service Manager and Frank the Service Advisor. They have all been fantastic at keeping me updated and answering all of my questions I have had. Frank has called and sent messages with each update, I truly appreciated knowing what was going on each day. The Vehicle needed a transmission to resolve its issue. They got it approved with Zurich to have it replaced and I should have my vehicle back within the next week. (So process is taking a little less than 2 weeks - Not bad considering what the vehicle needs). So 10/10 Recommend the Sales Department and Service Department for any vehicle needs. Thank you again. More
by Glorenzini
