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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,799 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,799 reviews
June 22, 2017
Thanks, Jim! Jim was great to work with. He was professional and not pushy, and was able to answer my questions about the car. I really appreciate that he didn't t Jim was great to work with. He was professional and not pushy, and was able to answer my questions about the car. I really appreciate that he didn't talk down to me because I happen to be female. More
by Cherrelson
Employees Worked With
Roger Heath, Jim Worrell
June 20, 2017
SALES Good job would have like a little better price, but overall good job with everyone I dealt with was very good. I have not dealt with service yet. Good job would have like a little better price, but overall good job with everyone I dealt with was very good. I have not dealt with service yet. More
by RICK
Employees Worked With
Joe Tehran *****, Terry Mykins, Roger Heath
June 04, 2017
Great experience Conveniently located store with a great selection, convenient hours and a knowledgeable staff. I thoroughly enjoyed working with Terry and the team - Conveniently located store with a great selection, convenient hours and a knowledgeable staff. I thoroughly enjoyed working with Terry and the team -they made the car buying process enjoyable. More
by passer
Employees Worked With
Terry Mykins
June 03, 2017
Great, Great service We dealt with Chris Jones as our salesman and had one of the best new car experiences we have ever experienced. Chris was extremely professional and m We dealt with Chris Jones as our salesman and had one of the best new car experiences we have ever experienced. Chris was extremely professional and most knowledgeable about his product. Great job, Chris. We will recommend you anytime and thank you for your great help. More
by Pcm
June 02, 2017
Repeat Purchase Though from Missouri, we once again drove to this dealer to see what Terry Mykins could offer. We drove off in a new Jeep because of the ease of view Though from Missouri, we once again drove to this dealer to see what Terry Mykins could offer. We drove off in a new Jeep because of the ease of viewing, discussing, and finalizing the purchase. A big thanks to Terry for his professionalism and yet his personal touch that he lends to the experience. More
by Larry and Valarie
Employees Worked With
Terry Mykins, Roger Heath
June 01, 2017
Truck Purchase Perfection Clayton Mark was a pleasure to work with. His knowledge and patience with us during the purchase was spot on. I would seek out Clayton for my next v Clayton Mark was a pleasure to work with. His knowledge and patience with us during the purchase was spot on. I would seek out Clayton for my next vehicle purchase. More
by Musgrove74
Employees Worked With
May 31, 2017
Very easy to work with Terry was very easy to work with and responded to emails very quickly. He walked me through the specs on multiple vehicle to find just the one I wante Terry was very easy to work with and responded to emails very quickly. He walked me through the specs on multiple vehicle to find just the one I wanted More
by jcase24
May 31, 2017
Best salesman at OP Jeep!!! Just an overall great experience. Can't say enough about the guy!! Made me feel apart of the OP Jeep family. And steered me into the perfect truck!! w Just an overall great experience. Can't say enough about the guy!! Made me feel apart of the OP Jeep family. And steered me into the perfect truck!! would and will recommend him to anyone looking for a new or used car... More
by Antonucci13
Employees Worked With
Roger Heath, Vincent Arguelles
May 31, 2017
Helpful and Knowledgeable staff Upon arrival, we did not get smothered with a salesman right away. Once we looked around and started seeing which vehicles we were interested in, it's Upon arrival, we did not get smothered with a salesman right away. Once we looked around and started seeing which vehicles we were interested in, it's like they knew we were ready for some assistance. Terry Mykins was our sales person and was with us all the way. He is very knowledgeable and was able to answer even the most unusual questions. I ended up purchasing the vehicle I had been dreaming about for quite some time. More
by Chris
Employees Worked With
Terry Mykins
May 30, 2017
Great service! I purchased a new Jeep Wrangler from OP Jeep and the whole process went perfectly. Joe Hoglund was our sales person and he made the whole thing easy, I purchased a new Jeep Wrangler from OP Jeep and the whole process went perfectly. Joe Hoglund was our sales person and he made the whole thing easy, never 'hard sold' us on anything. He was always available, answered texts and got our new Jeep to us in less than 30 days. Our appointments were minimal and fast and friendly. Best experience ever buying a car! Thanks so much for the whole team we love our new Jeep! More
by juliebaker
Employees Worked With
Joe Hoglund
