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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,803 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,803 reviews
June 18, 2018
Looking to meet your desires in a vehicle I recently purchased a new 2018 Dodge Charger Daytona from the dealership which was not originally present on their lot. Terry Mykins worked with me o I recently purchased a new 2018 Dodge Charger Daytona from the dealership which was not originally present on their lot. Terry Mykins worked with me on trying to fit my preferences for the vehicle and had my ride shipped to the dealership so that I could enjoy the car of my dreams. He is truly a top-quality salesman who looks to find the best deal for you while sporting a friendly personality to remind you that it's more than just buying a car, but rather establishing a good connection with the dealership itself. Regarding maintenance packages, Kent Rose went in depth with each option and helped me find the selection that best fit my ideal maintenance focus without pushing the pricier selections on me. Overall, the customer service was wonderful and I will continue to do business with this dealership in the future. More
by Goodwinning Always
June 17, 2018
Jeep Enthusiast This is our first Jeep. Clayton Mark is an enthusiast and was a joy to buy a Jeep from. He’s so knowledgeable and demonstrates all the ins and outs of This is our first Jeep. Clayton Mark is an enthusiast and was a joy to buy a Jeep from. He’s so knowledgeable and demonstrates all the ins and outs of the Jeep so that you are ready to roll when he hands you the keys. More
by FirstJeep
Employees Worked With
June 17, 2018
Jeep Wrangler I bought my first Jeep Wrangler from Terry 10 years ago and I came back and bought a new one from him again. By the way I still have my first one. It I bought my first Jeep Wrangler from Terry 10 years ago and I came back and bought a new one from him again. By the way I still have my first one. It is a great dealership. More
by JB from OP
Employees Worked With
Terry Mykins, Jon Boyd, Dan Drabek
June 15, 2018
Excellent overall transaction. I needed a new car for business use. Terry Mykins listened and provided. He is a true professional. Would not buy a car from anyone but him. This I needed a new car for business use. Terry Mykins listened and provided. He is a true professional. Would not buy a car from anyone but him. This is number 5. More
by robertgkoch52
Employees Worked With
Terry Mykins
June 02, 2018
Brand new Jeep Grand Cherokee Terry was very helpful and attentative to all our needs. I would like to see Reed work on their delivery experience though as I feel it could have bee Terry was very helpful and attentative to all our needs. I would like to see Reed work on their delivery experience though as I feel it could have been much better. More
by gadams1
June 02, 2018
Low pressure and friendly Terry was very friendly and knowledgeable about the new 2018 Jeep Wrangler JK that I purchased My experience was one of the best I've had Terry was very friendly and knowledgeable about the new 2018 Jeep Wrangler JK that I purchased My experience was one of the best I've had More
by ddt
Employees Worked With
Terry Mykins
May 30, 2018
Great Service This was one of the dealerships that took the time to ensure I was helped. Only thing I would complain about is the process of signing the papers too This was one of the dealerships that took the time to ensure I was helped. Only thing I would complain about is the process of signing the papers took 3 hours. More
by Car1456
Employees Worked With
Terry Mykins, Josh Cecil
May 30, 2018
New Jeep Compass Bought a new 2018 Jeep compass from Terry Mykins. Quick and easy transaction, brought in what I was looking for and we got prices down to where I want Bought a new 2018 Jeep compass from Terry Mykins. Quick and easy transaction, brought in what I was looking for and we got prices down to where I wanted to be quickly. Finance transaction was quick and easy. More
by emgroves421
May 29, 2018
Ram 2500 Crew 4x4 Purchased a new Ram 2500 Crew 4x4 from Terry Mykins. Terry was great, the transaction was very smooth and a much better experience than I've had at o Purchased a new Ram 2500 Crew 4x4 from Terry Mykins. Terry was great, the transaction was very smooth and a much better experience than I've had at other dealerships in the past. I highly recommend Terry and have had great experiences at Reed dealerships in the past in addition to this purchase. More
by Mr Bill
Employees Worked With
Terry Mykins
May 28, 2018
Happy Camper We were able to get the van we wanted on the same day. Planning a vacation trip and wanted reliable new transportation Thanks staff we are happy. We were able to get the van we wanted on the same day. Planning a vacation trip and wanted reliable new transportation Thanks staff we are happy. More
by broxkc
