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Reed Jeep Chrysler Dodge Ram
Merriam, KS
1,803 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence
Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support!
"We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. "
The Big Picture
To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,803 reviews
November 02, 2018
Great NO Pressure Sales Experience Went to dealership to look at a used RAM truck and, since I was over an hour away, I asked Chris to send me any pictures of dings, scratches, etc. He Went to dealership to look at a used RAM truck and, since I was over an hour away, I asked Chris to send me any pictures of dings, scratches, etc. He sent me everything and even included such small details that I would never have even seen them. There was a recall that needed fixed also and instead of having me come back, they snuck me in their busy schedule. I purchased the truck with no back and forth, "let me ask my manager" stuff you hear about. Couldn't have been happier with the entire process. More
by Jesse
Employees Worked With
October 16, 2018
Great service thank you guys a ton I enjoyed the experience Mr.Jones explained alot to me and showed me the basics. Thank you very much. thank you guys a ton I enjoyed the experience Mr.Jones explained alot to me and showed me the basics. Thank you very much. More
by Lorenzo 2021
Employees Worked With
October 10, 2018
Great Experience! I had done my research online and narrowed down my choices, but Chris really helped make that decision easier. He went over all the specs to make sure I had done my research online and narrowed down my choices, but Chris really helped make that decision easier. He went over all the specs to make sure I got the right car to suit my needs for a price that fit my budget. The entire experience was no pressure and there was no "hard sell" for any options I declined. The entire staff was great to work with and if I ever need another vehicle I know where to go! More
by Wrangler_82
Employees Worked With
October 01, 2018
Just right and much faster than expected Frankly we were just looking but Chris Jones made us an offer that got our attention. We have a new Rubicon and a lower payment! Frankly we were just looking but Chris Jones made us an offer that got our attention. We have a new Rubicon and a lower payment! More
by MJMJEEP
September 28, 2018
Excellent Truck Buying Experience Very friendly atmosphere from the top down and the knowledge base went much deeper than colors, trim packages and other basic info. I had excellent he Very friendly atmosphere from the top down and the knowledge base went much deeper than colors, trim packages and other basic info. I had excellent help with questions that I asked, and never felt pressured to buy or pushed in a specific directions for a specific vehicle. I felt that I got honest feedback to 'potential concerns' I brought up. Small lot but big character. More
by New RAM HD Guy
Employees Worked With
September 26, 2018
Buying a car can be fun! Clayton Mark at Reed helped me order a new Ram that was exactly to my specifications. The buying process was simple. I used my Costco membership and g Clayton Mark at Reed helped me order a new Ram that was exactly to my specifications. The buying process was simple. I used my Costco membership and got a great price. I'm very pleased with Reed, proud of my truck, and happy to be able to work with a dealer close to home. More
by Bee
Employees Worked With
September 11, 2018
Great overall experience!! Chris is a great salesman!! Made everything easy!! Couldn't imagine going to another dealership! Everyone is always so friendly and helpful! Thank yo Chris is a great salesman!! Made everything easy!! Couldn't imagine going to another dealership! Everyone is always so friendly and helpful! Thank you for everything! More
by Amyb
Employees Worked With
September 07, 2018
Great experience Chris was great to work with. He held a Jeep for us all day until we could come see it at 6:00 pm. He was super friendly and easy to talk to. I usuall Chris was great to work with. He held a Jeep for us all day until we could come see it at 6:00 pm. He was super friendly and easy to talk to. I usually get a little nervous talking to car salespeople, but not with Chris. I definitely recommend. More
by Kevin and Bailey
Employees Worked With
August 18, 2018
Great experience at this dealership We had a great experience with Clayton Mark. He is extremely knowledgeable, very thorough, and genuinely cares about the customer. We are very pleased We had a great experience with Clayton Mark. He is extremely knowledgeable, very thorough, and genuinely cares about the customer. We are very pleased and will recommend him to everyone. More
by Jeep2018
Employees Worked With
August 18, 2018
Huge THANK YOU to a wonderful team!! Clayton's work ethic was beyond and beyond. He took care of us from start to finish. Dan made the finance process fun and a breeze! We love our new Clayton's work ethic was beyond and beyond. He took care of us from start to finish. Dan made the finance process fun and a breeze! We love our new Jeep and enjoyed the whole process!! More
by Jplas
