Back

Reed Jeep Chrysler Dodge Ram

Merriam, KS

4.6
1,799 Reviews
Overland Park Jeep Dodge Ram Chrysler Is a Proud Recipient of FCA's Customer First Award For Excellence Overland Park Jeep Dodge Ram Chrysler is among a group of elite dealerships that have been proven to provide the best sales and service experience. We would like to thank you for your continued support! "We are extremely impressed with the accomplishments these dealerships have been able to achieve in a short amount of time," said Al Gardner, Head of Network Development, FCA - North America. "We gave our dealer body the challenge to join us in focusing on increasing our customer satisfaction, loyalty and service retention and through the core pillars of this initiative, these dealers have shown that it's achievable. These dealerships will be able to proudly differentiate themselves as elite stores by being winners of the inaugural Customer First Award For Excellence. " The Big Picture To create a more positive customer experience, and stronger relationships, the Customer First Award for Excellence process addresses five key pillars:
Contact Dealership

7020 W. Frontage Rd

Merriam, KS

66203

Directions

By Type

Showing 1,799 reviews

December 09, 2011

Terry was absolutely great to work with. Very Terry was absolutely great to work with. Very professional yet friendly. His knowledge of the vehicle we purchased & the time he took, after the sa More

by pwillard
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Mykins & John Candiano, Terry Mykins
December 07, 2011

I recently purchased a new Jeep Grand Cherokee and am very satisfied with my purchase. I worked with Terry Mykins, who was extremely knowledgeable and friendly during the entire process, of test driving More

by nhartley1978
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Mykins, Terry Mykins
November 23, 2011

I had to have the PCM replaced and had to go to a Chrysler dealership to do this because the module had to be programmed by Chrysler. The repair itself seems to be OK, but 2 trouble lights were trig More

by bellsamaze
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Boyd, Jon Boyd
Dec 27, 2011 -

Reed Jeep Chrysler Dodge Ram responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. let me start by apologizing for your last visit in to see us. thank you for bringing the vehicle back in for us to look at. we reset the light at no charge, so all should be good at this point.

November 16, 2011

I had called in a month in advanced to have the Jeep that I bought from them serviced - for the routine check and this squeaking sound that my car makes everytime I press on the brakes. The day came and I More

by jackte
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Zachary Williams
November 15, 2011

Terry was very professional and responsive. I knew the car I wanted and Terry was able to work quickly to get the price that I was after. He was very knowledgeable (about both the car and the current Chr More

by psowden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Mykins, Terry Mykins
November 13, 2011

I purchased a new 300 c from terry and was very pleased I purchased a new 300 c from terry and was very pleased with the over all ex perience. He was very professional and helpful. I would certainly rec More

by lin alexander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
terry mykins, Terry Mykins
November 11, 2011

This is our 3rd Grand Cherokee Laredo since 1997 and from sales to service it's been a pleasure doing business with them and will continue to in the future. More

by e049811
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Mykins, Terry Mykins
November 11, 2011

Terry Mykins was very responsive and easy to work with. He really excelled during the test drive as he was very knowledgeable about the Jeep and its features. He was also very timely in his response durin More

by pbressler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Mykins, Terry Mykins
November 03, 2011

Great dealership with great service. As a young woman, I felt very confident in my purchase and that I was getting a great deal. Not to mention, I've noticed a few things with my car afterward that I wante More

by agloe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Henry and John Sorenson
October 27, 2011

I bought a jeep wrangler from Overland Park Jeep and had the most relaxing experience in purchasing a Jeep. Everyone in the dealership was very friendly and professional. The number one thing that impressed More

by Agasca
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, Steve Schulte
...
176
...